Manager Customer Service
Resume:
Anna Boytsova
Manassas Park, VA 20111
************@*****.***
*****-**@*****.**
RESUME
Overview
Flexible candidate with experience of supervising staff to achieve goals. Loyal employee with a passion for learning, project management skills and ability to communicate at all levels. Many years of successful management, teaching and social work experience with a reputation for meeting the most challenging organizational goals and objectives. A pragmatic and focused individual recognized for “making seemingly impossible situations work.” A proven and VERIFIABLE record for:
Communication – The rare ability to communicate in three different languages (English, Russian and German- basic)
Leadership - able to motivate and maximize productivity and employee morale without financial incentives.
Planning - Developing and implementing highly successful strategic plans (short and long term).
Professional Experience
Barnes & Noble, Annandale, Virginia, 2012 – Present
Cashier, Advisor. Handling cash transactions with customers, make sales referrals, cross-sell products and introduce new ones, resolving customer complaints, guide them and provide relevant information through the phone and in person.
Olmstead & Olmstead P.C. Law Firm, Manassas, Virginia 2015-Present
An intern. Helping attorneys with their projects, participating in client interviews, conducting research on the particular matter. Keeping cases organized by establishing and organizing files.
Police Department of Manassas Park, 2014- 2015 Volunteer. Performing a variety of clerical and general service tasks assisting police support personnel in routine duties. Updating files and confirming information that is currently in our system
Manager, Car rental, 2012-2014. Directly supervise and coordinate activities of retail sales workers in an establishment or department.
Teacher, High School, Ivanovo City, Russia, 2011
Understanding the behavior of young children for better class instruction.
Assistant Social Worker, 2009-2011 Helping children from orphanages develop success through communication, advising and setting examples.
Manager, Hair Salon, (Russia) 2007-2009
Planned and promoted daily schedule, interviewed, hired and coordinated with employees.
Russian Summer Camp Caregiver, 2005 – 2006
Provided assistance to under privileged kids at a Summer camp in Russia.
Skills:
Microsoft Word, PowerPoint, Excel, Outlook, Excellent Mathematical Skills, Vast Computer Knowledge, Organizational Skills, Excellent Customer Service Skills and Willingness to take on additional responsibilities.
Management:
As the Manager of a Hair salon in Russia, I had to manage all employees, schedules and maintain an orderly working environment. The day to day functions relied on my ability to perform at my job. I have the ability to perform under extremely high pressured situations to complete my tasks. Also, as a teacher in Ivanovo, Russia, I had to manage my classroom to assure my students that they were in a safe and comfortable learning environment.
Education
Northern Virginia Community College, Manassas, Virginia
2011- August 2016
Associate in General Studies with Criminal Justice foundation GPA 3.4
Teacher Training College, Russia
2006-2011
Elementary Education/ Psychology GPA: 3.6
Kalyanovskaya School, Russia
2002-2005
High School Diploma GPA 3.8
Interests
Enjoy running, watching and playing sports, travel, reading and most of all spending time with family and friends.
Awards: 1st Place in German Language Competition,
Presidential Scholar 2014
Dean’s List 2015
Member of American Criminal Justice Association 2015-present.
Member of The National Society of Collegiate Scholars 2015- present
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