Support Aid

Mae Watson

916-***-**** Avondale, Arizona acwryo@r.postjobfree.com

PROFILE

Pursuing a career an Account clerk, Customer Service or Administrative assistant, or Cashiering utilizing my skills

and related experience

SKILLS/ABILITIES

Excellent Analytical skills Ability to multi-task and effectively prioritize

Strong interpersonal skills workload

Problem solving skills Basic Microsoft Office Windows

Ability to work with important information

Excellent communication

EMPLOYMENT

January 2016 Allstaff Services (City of Phoenix) Phoenix,

AZ

April 2016 Support Service Aid

Logging in data and information, filing, answering incoming phone calls

Updating information for security access review reports

Auditing bi-weekly reports to get a count how much work was completed

Processed returned badges out of the computer system

Auditing and mirroring users code reports for any changes

Assisting with walk-in customers, testing new badges card

March 2015 Department of Revenue

Phoenix, AZ

Phoenix, AZ

June 2015 Revenue Auditor l (seasonal)

Reviews, researches and adjusts tax documents to apply to state law

Identifies and corrects 99% of the complex problems with reject tax forms

Research payments that have been misapplied monies on taxpayers account

Analyzes overpaid and underpaid accounts to ensure accuracy

Interacts with other divisions to get correct information

Calculate taxpayers figures to determine 100% accuracy of refunds amount

Performed extensive research through all account periods to resolve issues

October 2013 Hickory Farms Sacramento, CA

January 2014 Sales Cashier (seasonal)

Deposit monies in the bank at the end of the shift

Explain supply and inventory product to manager

Balance cash register at the end of the day

Greet customers entering the store in a friendly manner

September 1986 Employment Development Department Sacramento, CA

September 2010 Accounting Technician

Respond to inbound calls from vendors regarding their payment for services

Review and resolve issues and discrepancies with employees salaries

Balance employers accounts daily correctly and on time

Edit social security numbers, names for accuracy and completeness

Communicated and provided internal or external customers information

Review and balance employers financial data with a 99% accuracy rate

Back-up for front desk secretary, asking incoming calls and process mail

EDUCATION

San Joaquin Delta College, Stockton, CA Associate of Liberal Arts

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