Customer Service Office
Resume:
REBEKAH GRANT
*** ******* **. *********, ** *****
Tel: 972-***-****
*******************@*****.***
Profile Objective
To establish myself within a growing company, In which I can utilize my skills and ability. Such as the ability to work well with diverse groups of people, excellent organizational and critical thinking skills ability to complete tasks on time, meet deadlines and multi task as required.
Volunteer Work
The Lord will Deliver church (TLWD)
Member of Hospitality 2012 PRESENT
● Maintained great sanitization and cleanliness of various area of the church.
● Directed and trained on hospitality policies, processes, and procedures
● Received Exemplarily Hospitality Award for cleanliness and services by the church board which consisted of: Pastor, members, and other affiliated ministry members. W o rk Experience
Children’s Medical Center
Patient Care Clerk
2/2016 8/2016
● Helps patients by responding to intercom requests obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel.
● Welcomes visitors by greeting visitors, in person or on the telephone answering inquiries relaying calls to patients giving directions referring inquiries to nursing and physician staff.
● Provides information by answering questions and requests.
● Establishes patient record by preparing folder assigning patient number completing patient identification information.
● Documents patient care services by copying nursing and physician notes to patient and department records.
● Arranges discharges by notifying business office and patient transporter service.
● Maintains unit operations by following policies and procedures reporting needed changes.
● Maintains patient confidence and protects hospital operations by keeping information confidential.
● Maintains unit supplies inventory by checking stock to determine inventory level anticipating needed supplies placing and expediting orders for supplies verifying receipt of supplies.
● Keeps unit equipment operational by following manufacturer's instructions and established procedures calling for repairs.
● Conserves unit resources by using equipment and supplies as needed to accomplish job results.
● Secures patient information by completing database backups.
● Maintains safe and clean working environment by complying with procedures, rules, and regulations adhering to infection control policies and protocols.
● Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
● Contributes to team effort by accomplishing related results as needed. Walmart
Customer service provider
2014 2015
● Scan items and ensure price correct.correct
● Greet customers and ask if they want paper or plastic.
● Take customers' orders.
● Deliver hot or cold food to customers.
● Take coupons and scan correctly.
● Dispense correct change.
● Take money in the form of cash, credit card, or check.
● Ask for one or two forms of ID to confirm identity.
● Validate checks.
● Issue receipts, refunds, and credits.
● Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
● Change receipt paper as needed.
● Resolve amount discrepancies.
● Bag items carefully.
● Weigh items.
● Clean up checkout area with damp cloth and disinfectant.
● Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
● Take food stamps or WIC coupons.
● Sell tickets, liquor, lottery tickets, and cigarettes.
● Bag, box, or gift wrap merchandise.
● Process returns and check to see if items are damaged.
● Answer customers' questions and get a manager if answer doesn't solve the issue.
● Cash checks and provide change.
● Return unwanted items to shelves.
Moore’s Faithful Learning Center
After school Teacher /Secretary 4/2014 7/2014
● Managed program services that prepare youth for success.
● Greeted parents, member, visitors and member with friendly service.
● Maintained precise daily attendance records of all members and programs.
● Implemented “Project Learn” throughout member’s activities and core programs providing fun and educational service to youth.
● Coordinated high yield activities in a safe and secure play area for youth.
● Supervised the performance of assigned staff, assisted and trained new employees.
● Contributed to the planning and implementation of the center action plan.
● Collected center fee and dues to provide weekly and monthly, income f or the center.
● Made nutritious breakfast, lunches, dinners, and snacks for the children. Duncanville Learning Center
Teacher/Secretary 5/2013 8/2013
● Curriculum and planning of daily activities
● Work with after school age kids Pre –K through middle school
● Assisted with homework assignment and work closely supervising activates and Program space area
● Supervise the performance of assigned staff
● Greeted parents and informed them of their child’s daily progress
● Office work as needed
● Encouraged good behaviors using reinforcement method.
● Instructed children on proper health and personal habits.
● Dressed infants and toddlers and changed their diapers.
● Communicated openly with children’s parents about daily activities and behaviors.
● Meticulously sanitized toys and play equipment
Education
Cedar Valley Community College, Lancaster, Texas
Associates in sciences
Computer /Office Computer
Computer: Microsoft Word, Excel, Powerpoint, Photoshop, Internet Research, Multimedia Entailed graphic design and various other areas of graphics Office: Machine, Multi line phone systems, Type and Disseminate correspondence, spreadsheet, Fax Machine, 10 key
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