Mark S. Douglas

650-***-**** acwrvs@r.postjobfree.com

Qualifications for Executive-Level Management: Business Operations/Program Management

Highly skilled in Sales and Marketing Operations, Training Development and Delivery, Long-Range Planning, KPI/Metric Development, and Program Management.

Manage direct and virtual teams to achieve business objectives for engineering and sales organizations. Extensive experience in partnering with C-level leadership and executive teams in facilitating global implementation of large cross-functional initiatives/business processes.

Core Competencies: sales/channels operations, opportunity pipeline management, program management, process improvements, change management, IT toolset development, KPI dashboard development, strategic planning, budget preparation, forecasting, ROI modeling, P&L management.

Business Results

Developed and delivered new service provider partner onboarding program for Broadsoft.

Delivered, implemented and facilitated training on Primavera project management software for Oracle Global Tax Organization.

Core member of several cross-functional teams that drove Cisco business intelligence, strategic scenario planning and competitive analysis for key areas of technology.

Lead development and roll out of training materials for Visa Salesforce.com playbook.

Developed independent software vendor funding framework for Cisco's key strategic partners.

Responsible for content, delivery, and facilitation of Visa North America sales team boot camp.

Developed and delivered Salesforce.com roll-out and training of the Logitech EMEA and US B2B sales organization.

Created a Cisco ROI model that received a Best Practice Award.

KPI/metrics development for Broadsoft SP GTM partners.

Worked closely with Aerohive Networks NA sales ops director in segmenting 30,000-plus accounts.

Professional History

Channel Impact Walnut Creek, CA (Clients: Broadsoft, Aerohive Networks, VMware)

Sr Partner Marketing & Sales Operations Manager (Contract Position) June 2015-May 2016

Broadsoft: Responsible for providing insight/partner analysis of quarterly budget and campaign/program metrics, managing overall team budget and allocations, delivering quarterly reporting packages, supporting the operational aspect of Broadsoft’s fiscal year revenue marketing plan, allocation of MDF, and developing QBR materials and business updates for key sales and marketing stakeholders. Aerohive Networks: Restructure territory management split and account hierarchy. VMware: Measure program effectiveness of virtual forum, attended by 10,000 customers.

Responsible for creating Broadsoft tier 2/3 SP partner dashboards

Manage Salesforce.com and coordination for Broadsoft GTM organization

Measure ROI and program effectiveness of all Broadsoft GTM programs globally

Visa Inc. Foster City, CA

Senior Director – NA Sales Operations February 2015-June 2015

As member of the Sales Operations team, drive key initiatives and objectives for the successful launch of the Visa Salesforce.com playbook. Responsibilities include supporting the design and implementation of course materials for the co-facilitator and participant workshop training sessions. Lead program manager for managing external training vendor, coordinating vendor support of global training sessions. Work closely with extended team to staff and coordinate 40-plus NA training sessions. Serve as post-launch subject-matter expert for Visa playbook technology platform. Develop post-launch operational framework for playbook to support NA sales organization.

Main liaison and interface to external training vendor

Responsible for the development and delivery of NA sales boot camp

Provide heavy support to NA Sales Ops VP for the initial training material design outline for Salesforce.com playbook

Develop and present first post-launch operational framework Salesforce.com playbook

Oracle Corporation Redwood City, CA

Senior Program Manager (Contractor), PMO Global Tax June 2013-May 2014

Manage implementation and change management associated with the Primavera/OBIEE Phase III report automation project. Responsibilities include driving change management activities and training required for roll-out. Manage several project initiatives along with developing KPIs for the PMO and functional areas that align with business objectives and leadership directives.

Logitech Corporation Fremont, CA

Sales & Marketing Operations Senior Manager, WW B2B-OEM August 2011-January 2013

Responsible for developing and implementing operational cadence for newly formed B2B/OEM sales organization. Responsible for all Salesforce.com roll-out and adoption, opportunity pipeline management, CO-OP/MDF fund development, and sales forecasting/reporting. Provide strong leadership with focus on ensuring compliance with goals and forecasts. Responsible for driving the annual B&P (headcount/opex) process for entire B2B S&M organization. Acting chief-of-staff on behalf of VP sales for Logitech for Business (LFB).

Responsible for driving and facilitating weekly sales calls and quarterly operations reviews

Develop and implement annual and quarterly business review processes on behalf of LFB

Main liaison and interface into WW sales operations and finance directors

Responsible for onboarding and training new sales hires on existing IT toolsets

Cisco Systems San Jose, CA

Senior Manager-Business Operations & Analytics, Strategic Alliances/GTPO Org 2000-July 2011

Responsible for driving annual and three-year LRP process and project lead for all change management initiatives for Global Transformational Partner Organization. Orchestrate project planning, including the development of procedural standards, goals and metrics, in support of enterprise initiatives. Serve in a key leadership role in the organization's SA dashboard automation project. Provide strong leadership with focus on ensuring compliance with goals and forecasts. Act as operations officer in charge of tracking annual bookings totaling over $5.3B. Track and updates life-to-date partner ROI and contribution margins, functioning as subject matter expert in ROI modeling.

Received three promotions and several Best Practice Awards for superior performance and contributions

Facilitated the tracking of partner performance through the establishment of evaluation metrics

Program manager lead on GTPO ISV technology program, and GTM framework initiatives

Develop KPI/metrics for strategic alliance partner portfolio

Education/Technical Skills

University of California Berkeley, CA

Master of Business Administration

Bachelor of Science in Business Administration

Technical Skills: Oracle ERP, Business Objects, Hyperion/Pillar, MS Office Suite, SFDC, OBIEE, Primavera, Primavera Team Member, Stanford Advanced Program Management Curriculum

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