Customer Service Sales
Resume:
Afsha Elahi
*****************@*******.***
Objective
To secure a career as a Bilingual HR Communications Administrator where I can maintain and excel my skills for a future career in a corporate business environment.
Skills
5 years in HR Communications and Clerical Administration
Coordination and Customer support services
IT Skills (SQL,SAP,ULTI PRO,CHRONOS,MS OFFICE)
Customer Service
Speaks conversational Spanish, Fluent Urdu, Hindi and English.
Education
Kaplan University
Associates in Business Administration
HR Communications: Nov 2015– June 2016
Mobilelink
Partners with employees and management to communicate various Human Resources policies, procedures, laws standards and government regulations.
Conducts exit interviews and analyze data to be presented to upper management.
Maintains the HRIS system (Ultimate Software) related to employees status changes.
Ensures timely completion of meaningful annual performance management process and corresponding development plans in support of 650 employees.
Interviews, screens, and recruits job applicants.
Converts internal company-training material into an eLearning/Instructor Led training solution using rapid eLearning tools such as Articulate Storyline to produce interactive, engaging, and effective online courses.
Creates course materials, including outlines, scripts, storyboards, facilitator guides and quick reference guides, online courses, and assessments/evaluations for courses such as “New Hire Orientation,” “Sales Process,” and “Cash Management”
Applies instructional Design Techniques and Methodologies to design interactive courseware and other supporting materials to ensure an effective learning experience for a variety of audiences.
Manages digital courses and content components to ensure reliable performance and functionality within the Learning Management System (LMS).
Demonstrates creativity, flexibility, and innovation in course design.
Arbitron
Clerical Administration Oct 2010 - Oct 2015
Compiled and maintained records of business transactions and office activities of establishment, performing variety of following and similar clerical duties and utilizing knowledge of systems or procedures: copied data and compiled records and reports.
•Tabulated and posted data in record books.
•Computed wages, taxes, premiums, commissions, and payments.
•Recorded orders for merchandise and service.
•Gave information to and interviewed customers, claimants, employees, and sales personnel.
•Received, counted, and paid out cash.
•Prepared, issued, and sent out receipts, bills, policies, invoices, statements, and checks.
•Prepared stock inventory.
•Adjusted complaints.
•Operated office machines, such as typewriter, adding, calculating, and duplicating machines.
•Opened and routed incoming mail, answered correspondence, and prepared outgoing mail.
•Greeted and assisted visitors.
•Prepared payroll; kept books; purchased supplies; and operated computer terminal to input and retrieve data.
TRG (The Resource Group) Jan 2007-Oct 2010
HR Communications
Pakistan, Karachi
• Managed office, prepared payroll and commission data for three territories and thirty Sales Reps (Dallas, Corpus Christi and Austin) customer service, responded to inquiry via email and phone in a timely manner.
• Worked closely with the HR Manager to screen, recruit, conduct interviews and hire candidates.
• Relayed guidelines, procedures, deadlines and company policies to internal and external customers in a professional manner.
• Performed data entry management for accuracy including personal information, advertisement of employment opportunities and matching potential employees with job openings.
• Audited the accurate completion of documents required for hiring, including background check, fingerprinting, drug test and I-9 documentation.
• Represented the company in job fairs, maintained employee database and records ensuring accuracy.
• Initial point of contact for general inquiries, policy and compensation issues.
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