Manager Management

Professional Summary

A proven leader specialized in the management and delivery of large scale technology services, driving best in class user experience, and optimizing global operations. Formerly an entrepreneur focused on business development and leveraging technology to re-engineer wing to wing processes with engagements across healthcare, supply distribution, and automotive industries. As a US government Contracts Program Manager, led and grew a team executing three technology service contracts. As a US Navy Submarine Officer, led award winning teams while achieving hundreds of thousands of dollars in savings by streamlining complex logistical planning. As an adjunct instructor for the University of Phoenix, planned and led graduate level MBA classes in operations and finance.

Qualifications

Duke University (Fuqua School of Business), 2005-2007, MBA

The Johns Hopkins University, 1993-1997, Engineering, BA

Certifications:

● Project Management Professional (PMP), Project Management Institute

● CompTIA Security +

Clearance History: clearable

● TS/SCI 1999-2002

● Secret 2002-2013 (adjudicated 2010)

● Top Secret 2010-2013 (adjudicated 2010)

Professional Experience

GE Healthcare: March 2013 – Present

Global Dispatch Program Manager, Global Service (November 2015 – present)

● Leading the global program to integrate algorithm dispatch scheduling for over 5000 field engineers affecting $5 Billion in Service delivery revenue. Manages a portfolio of projects focused on deploying and optimizing technology products that integrate multiple CRMs, ERPs, BI software, and data warehouses. Accountable for program financial management, vendor delivery, and progress updates to executive stakeholders.

Enterprise Applications Governance Leader, Asia IT (January 2015 – November 2015)

● Leading a global matrix-organization that consistently over achieves in driving customer focused platform governance in partnership with peer teams in Europe, the Americas, and the Middle East. Entrusted with executing high impact programs encompassing strategic NPI product launches and applications in partnership with global executive leadership.

● Proven leadership in applications governance by optimizing customer experience, vendor SLA enforcement, driving new platform innovations, and digitizing key business processes. Led the functional integration of the Sales team CRM (Salesforce.com) with Business Intelligence platforms (OBIEE, Spotfire, Cognos and Tableau) to strengthen commercial operations by tracking and leveraging operational metrics and business KPIs.

Systems and Infrastructure Leader, Asia Service (March 2013 – January 2015)

● Led the wing-to-wing medical device Services and Commercial ERP-CRM (Oracle/Siebel/Salesforce) upgrade for optimizing Field Engineer, Call Center, Logistics, and Sales team operations.

● Led the enterprise Mobile CRM application deployment, overseeing the areas of business requirements definition, UX design, functional integration, AGILE enhancements, and overall SDLC management and delivery. Operational productivity gains of $3M/year are expected by streamlining direct service delivery by over 6000 field service delivery and Call Center staff along with sales teams in APAC, Europe, EAGM, the Americas, China, and India.

Xcelleron LLC: 2011 to 2013

President/Program Manager

● As an entrepreneur, led contract procurement and delivery with multiple client engagements to include a ($11M+ CAPEX) Master Data Management program. Successfully executed an SDLC deployment of an Oracle Customer Hub (ERP) capability that services a customer database with over 600,000 customer records.

● Provided around the clock management of delivery teams to include outsourced global resources. Conducted management and technical meetings to validate solution architecture and validate project planning with multiple vendors.

● An expert in utilizing the entire MS Office Suite, Sharepoint, Lotus Notes, Cloud Project Management tools, and mobile productivity applications (Slack, Asana, Planview, Daptiv). Technical Project experience includes SAN integration, network infrastructure hardware upgrades, DNS/DHCP server upgrades, Wireless LAN deployment, business application deployment, Change Management, and program resources/budget management.

Computers Universal: 2008 to 2011

US Government Contracts Program Manager

● Led a team of 14 highly trained technical consultants and engineers managing a $12M facilities overhaul that delivered Engineering Design Plan coordination, networking equipment installation, software beta testing, VoIP integration, personnel training, Service Level Agreements, Standard Operating Procedure development, and project closeout. Led coordination with vendors (Cisco, Dell, BARCO, Polycom, Tandberg, Foundry, AMX, and Microsoft), installation teams, testing teams, end user customers, and executive stakeholders.

● As the Contracts Leader, led direct interaction with the United States Forces Korea Contracts Officer in managing all delivery documents and business development. Increased contract revenue by over $4 Million in 2 years.

● Managed a team of 8 Subject Matter Experts that operated an enterprise Command Center that provided 24/7 operations with 99.5% uptime.

Booz Allen Hamilton: 2004 to 2007

Management Consultant Team Lead

● Excelled as the direct client interface while managing all delivery performance activities for a team of 9 consultants that developed a C4I command fusion center for providing status to senior United States Forces Korea J6 military executive decision makers. Impactful and consistent performance resulted in three promotions over three years.

● Oversaw a $2M software project to develop and deploy a customized web-based network monitoring tool to provide real-time mission impact status of over 25 networks.

United States Navy: 1997 to 2004

NAVAL FORCES KOREA: 2002 to 2004

Global Transportation Planning JOPES Officer

● Reduced operating losses from 35% to 17% by streamlining logistical database planning in coordination with over 300 US Navy/Marine components in an inter/intra-theatre airlift and sealift scheduling system.

USS PORTSMOUTH (SSN707 Fast Attack Submarine): 1997-2002

Naval Nuclear Submarine Officer

● Acting as the Reactor Controls Officer, led 15 personnel responsible for nuclear reactor control operation and equipment. During an Operational Reactor Safety Evaluation (ORSE), the Reactor Controls Division received the highest marks of the 11th squadron. Received 4 Naval Achievement Medals over three years.

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