Management Sales

Austin G. Springs

***** **** *** ** * • Puyallup, WA 98375 • Cell 253-***-**** • E-mail: *************@*******.***

Skills Set Summary

Proven ability to increase sales through data analysis

Adept at leading and training management teams.

Excellent presentation /communication skills.

Experience in the analysis and calculation of ROI’s, Break Even, and Productivity Models

Excellent and working with cross functional departments

Healthcare Regulatory Standards (JCAHO, WSDA, WSDOH, and FDA)

History of excellent GL and P&L management.

Passionate about creative strategic planning.

Profound analytical and problem solving ability.

Extensive procurement and vendor management with over 100 active vendors.

Professional experience

Thomas Cuisine Management, Washington Area Hospitals, WA 2004 - present

Director of Food and Nutritional Services (St Joseph’s Medical Center (Current), Evergreen Hospital, CHI Franciscan Hospitals, Skagit Valley Hospital)

• As a department head, I have all aspects of business that fall to my responsibility: Human resources, collective bargaining, housekeeping, forecasting, purchasing, vendor management, vendor negotiation, accounting, marketing, sales, distribution, permitting, project management, expense containment, and revenue generation.

• Successfully grown outpatient dietetics by 300% in 5 years.

• My department holds some of the highest employee satisfaction surveys exceeding the Health Stream mean while maintaining a productivity level at the 20th percentile in the Solucient Database.

• Successfully promoted more managers to directors than any other Thomas Cuisine account.

• Successfully licensed the kitchen for commissary production of CPGs (Salads, Sandwiches, Fruit Cups, Vegetable Plates, Cheese Plates, Baked Goods, and Innovative Food Items). Marketed and sold these to local Tacoma businesses.

• Created Digital Marketing for the retail spaces and email marketing for internal and external groups promoting catering and retail operations.

• Completed required and non-required regulatory audits for cash handling, HACCP food safety, Department Safety, Brand Standards, and recipe adherence.

P/T Partner/Co-Owner, Tacoma, WA 2006 - Present

AGS Realty LLC

Successfully negotiated ‘No Rent’ subsidy contracts for street access retail space.

Obtaining and negotiating real estate transactions.

Best Western, Seattle, WA 2001 - 2004

Food and Beverage Director/Assistant General Manager

I opened the department from a shutdown (they were considering outsourcing the F&B) and turned it into the only profitable department. This includes menu development, vendor negotiation and account set up, staffing, POS programming, organization and policy and procedure implementation.

I directed the operations for banquets, catering, the lounges, casual and fine dining restaurant, room service, coffee shop, and kitchen facilities. I always came in under budgeted expenses by at least 4%, labor by 6% and cost of goods by 5% and maintain a very high overall satisfaction index. This was done through strategic partnerships and creative marketing.

Holiday Inn, SeaTac, WA 1999 – 2001

Food and Beverage Director

Westin (Mercer Restaurant), Seattle, WA 1997 – 1999

Operations Manager

Education

AA Business Highline Community College

AA General Studies Highline Community College

BS Business w/ Honors Central Washington University

Washington State Real Estate Broker’s License

Serve Safe Certified

NEHA Certified Food Management Professional

FEMA/NEMA ISO 100,200,700 Emergency Preparedness

MAST Certified

Volunteer experience

Interim Finance Committee for the City of Covington (1993)

Advisory Board Member for Clover Park Technical College’s Culinary Arts Program (2005,2006,2007,2008)

Advisory Board Member for Washington State University’s Dietetics Program (2007, 2008)

Awards

40 under 40 Pierce County Business Person of the Year Award 2006

Rookie of the Year 2005

Service Excellence Award 2006

Enduring Relationships Award 2014

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