Customer Service Financial Analyst

JEROME JOHNSON

White Plains, New York 808-***-****

Top-performing Business Professional, with strong skills in interpersonal communication and management. Recognized for outstanding success in increasing revenue and market penetration, while building lasting customer relationships, managing accounts, and achieving goals. Combines financial services experience with management experience to deliver superior customer service while maintaining focus on financial goals of the organization. An expert in the creation, development, and implementation of new systems and programs designed to increase efficiencies and profits. Proven effective at operational planning and budget control, training staff in all aspects of customer service, and delivering the optimum customer-focused experience. Adept at identifying, establishing, and managing strategic relationships. A top level employee and individual contributor who develops exceptional client and internal relationships through personal example and leadership, employing strategic market knowledge and product positioning strategies.

PROFESSIONAL EXPERIENCE

Nordstrom New York 2014- present

Floor Sales and Shrinkage

Bank of Hawaii, Honolulu, Hawaii 2012- 2014

Consumer Loan Underwriter (contract)

Decisioned loans, determined credit risk to bank, counter offered loans. Reviewed income credit bureau and income documents.

Chase, Phoenix, Arizona 2011- 2012

Senior Operations Analyst,Underwriter (contract)

Extracted data and document images from a variety of systems/platforms including vendor managed sites; Performed quality control reviews to ensure accurate file deliveries occurred. Aggregated and prepared materials as directed by management; Acted as a central point for data gathering; Participated in special projects and sat on committees for employee initiatives; position required credit, underwriting, risk, & default business backgrounds; Liaison to departments that provide critical production data where excellent communication is needed.

USAA, San Antonio, Texas 2010 -2011

Sr. Mortgage Financial Analyst, One Level Tier Underwriter (contract)

Delivered range of services, including writing conditions for Veterans Administration streamlines and cash-out files. Monitored and worked with Direct Top Underwriter, Loan Servicing Systems to match best product for the consumer's portfolio* Prepared financials and credit from income taxes to determine creditworthiness and loan type justification. Wrote procedures for future candidates;*Underwrote VA loans that had superior urgency since most servicemen were being deployed the next few days. Handled supreme escalated issues on high priority and very sensitive legal loans (Office of the President).

PRO EM, Phoenix, Arizona 2006-2010

Event Supervisor/ Event Coordinator

Ensured set-up of security posts, oversaw guest services, and organized associates for major golf tournaments, tennis matches, and sporting events.* Managed event around graduation ceremonies at Arizona State University with guest speaker President Obama.*Oversaw the PGA and TPGA tournaments areas, Arizona Cardinals outings, and exclusively private venues and parties *Trained, monitored, and delegated duties to employees in many divisions.

Kemper Mortgage Company, Tempe, Arizona 2004- 2006

Credit/Financial Analyst/Underwriter

Provided loan services with accuracy and a high level of customer service. Maintained efficient office operations in absence of Loan Officer. Funded loans upon Department of Housing and Urban Development (HUD) approval.* Trained Junior Processors.* Office Manager 25% of the time* Broke company records in loans closed per month, fees generated per month, and highest volume in a year, first level underwriter, and assisted in the sale of volume loans.

EDUCATION

Bachelor of Science, Management, Wayland Baptist University, 2011

Penn Foster College, Advanced Paralegal Studies, pending associate’s degree-June 2016

Training:Investments, paralegal, & mortgage underwriting classes

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