Customer Service Manager

Ronnie D. Pierre

Home 713-***-****, Cellular 713-***-****, **********@*****.***. 12214 Sea Shore Dr. Houston, TX 77072

Office Coordinator

SUMMARY

Twelve years’ experience in customer service, record management, and mail services, with nine years in a supervisory role. Leadership experience includes training and motivating personnel, report generation, maintaining timesheets and attendance records, ordering supplies, problem resolution, and quality control. Support experience includes scanning, photocopying, faxing, sorting and distributing mail, filing, and typing. Recognized for meeting due dates.

EXPERIENCE

K Staffing, Houston, TX 2016 - 2016

Office Assistant/Recruiter

Processed weekly and bi-weekly invoices.

Processed employee payroll and time cards.

Screened and submitted prospective employees to hiring clients.

Handled confidential information with discretion and prudence.

Answered incoming calls from job applicants.

Records keeping and file management.

ION Geophysical, Houston, TX 2007 - 2015

Office Coordinator/Shipping Manager

Provided excellent internal customer service to over 800 corporate employees.

Provided front desk reception relief, including answering incoming calls, screening and transferring calls to appropriate extensions. Greeted clients and guests in person.

Managed communications between corporate employees and clients.

Managed effective communications between corporate employees and employees at satellite locations.

First approval on accounts payable invoices for office facility use.

Processed timely shipments all over the U.S. and abroad. Tracked and researched shipments

Processed and metered all outgoing mail. Distributed incoming mail.

Buyer for all office supplies and small office machines.

First contact for office machines and equipment malfunctions.

Inventory control and maintaining supply records.

Prepared conference rooms for designated meetings.

Liaison for all outside vendors including coffee and break room items.

M&M Enterprises, Damon, TX 2006 - 2007

Support Manager (Part-time)

Provided online support for internet customers.

Maintained purchase and inventory records.

CITGO Petroleum, Houston, TX 2005 - 2006

Mail Distribution-Shipping/Receiving

Processed outgoing shipments using various shipping software.

Received and distributed incoming shipments and mail to individual offices.

EDUCATION

Houston Community College System, Houston, TX 2001

Certificate, Customer Service

SKILLS

Microsoft Office, People Soft, Workables Software, Quick Books, Various Shipping Software.

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