Technical Support Engineer

CURRICULUM VITAE

MEENA SHARMA

Mobile: +91-882*******

E-Mail: ***********@*****.***

CAREER OBJECTIVES:

To be a part of highly professional and competitive team dedicated to the Implementation, operation and maintenance of Mission-Critical Infrastructure. Apply Skills, Knowledge & Thoughts to achieve challenges and career advancement

ACADEMIC & PROFESSIONAL CREDENTIALS:

Year 2012-14 MBA 65% Gauhati University

Year 2005 B.A (Pass) 50.2% Meerut University

Year 2000 Senior Secondary 50% Haryana

Year 1998 Secondary 58% UP Board

IT SKILLS:

Technical Support Skills:

All Software & Hardware Incidents Logged By Users

Installation, Configuration Of Various Customized Application Running At Client Side.

Technical Qualification:

Redhat Training (Rhce) From K R Network Pvt. Ltd Delhi.

Cisco Training Certified Network Associate (CCNA) From Jet King Info Train Ltd New Delhi India

MCSE Training From Jet King Info Train Ltd Laxminagar

Three Months Computer Concept Course (CCC) From NILET at Nirman vihar Mahan Institute Of Technology

Expertise in MS Office (Word/ Excel/ Internet Surfing/ Outlook Express / Power Point)

PERSONAL ATTRIBUTES:

Confidence, Willingness to learn new things, Straight forward to work, Strong analytical and cooperative quality, Inspire others to work honestly, Patience and Punctual

WORK EXPERIENCE:

Company Name: AMS Infotech Pvt. Ltd.

Period of Service: 28th march, 2013 to 26th May, 2015

Grade: Computer Hardware Engineer

Company Profile: AmsInfotech Pvt. Ltd. Is an Importer of Branded Pc, Laptops, Printers and Servers.

Specially HP & Dell

Job Profile:

Installation of Desktop Pc With The Windowsxp, Windows7, Windows 2000, Windows Advance Server 2008

Maintaining And Troubleshooting The Local Area Network.

To Install The Network Printers.

To Troubleshoot The Desktop Pc, Laptop, And Workstation.

Maintaining The Inventory Of The Branch.

Support Company Application And Software’s.

Remotely Solving The User Problem By VNC, Remote Login Etc.

Assigned Rights To Users & Groups.

Connectivity & Hardware Up Gradation.

Installation, Configuration Of Various Customized Application Running At Client Side.

Company Name: Microchip Infotech Systems Pvt. Ltd.

Period of Service: 1st june, 2015 to till Now

Clients : Subros Limited, Bharat Electronic Ltd., Iari,

Grade: “ Technical Support Engineer” And IT Helpdesk cordinator

.

Installation And Trouble Shooting In Team-Centre Software

Manage The Stand Alone Windows 2008 Server

Configuring & Managing Domain User Accounts, User Permissions And Rights.

To Configured Or Maintained The Lotus Notes Client.

Daily Management, Analysis Troubleshooting Of Lotus Notes 8.5. Mail.

Providing Support For IBM Notes Client Issue.

Install Local Printer AndNetwork Printer.

Install And Configure Sap.

Proper Follow UP of The Assigned Calls Till Closer As Per The Defined Sla.

Daily Call Updates And Reports Are Maintained In Microchip Info System. Mailing

I’ m currently working in subros At Payroll of Microchip Infotech System PVT LTD.

.

PERSONAL DOSSIER:

Date of Birth : 25th Dec 1984

Husband Name : Sunil Kumar Sharma

Marital Status : Married

Nationality : Indian

Hobbies : Listening to old & Soft Music, Watching Movies & Cooking

Address : House No - 25/A Om Nagar Mohannagar, Ghaziabad-201007.

DECLARATION:

I am sincere and hardworking with strong aptitude towards learning new technology.

I hereby declare that the information furnished above is true to the best of my knowledge and

belief.

(Meena Sharma)

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