Teiaira White

Kansas City, MO

Cell: 501-***-****

acwrtn@r.postjobfree.com

Professional Statement

An administrative/customer services professional seeking a mid-level/management level position in customer and administrative services that will allow me to showcase my extensive experience at a company that will continuously promote further development and growth.

Skills

Customer Service, Microsoft Office Suite, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Query Input

Qualifications

Excellent telecommunication/customer service skills

Ability to handle multiple tasks and solve customer queries efficiently

Proficient in performing assigned tasks independently as well as part of a team

Education

Grandview Sr. High School -Diploma Johnson County Community College 2010-2013 - Computer Technology

Experience

HealthScope Benefits September 2014 – Current

Claims Admin/Mail Room

Verify insurance eligibility

Manage document storage for all internal and external affairs

Pay claims for insured requests once they've been ordered for the client

Order, track and assist with insurance covered claims for client associates, spouses and dependents

Provide mail room-scanning services that include scanning documents, coordinate mailings and fulfillment request

USA800 January 2013- July 2014

Customer Advocate/Lead

Interact in a friendly manner over the telephone

Collect and process various forms of payments from customers following all policies and procedures

Process customer orders by data entry into a database; verify accuracy prior to customer releasing the call

Grafton Inc. September 2011 – November 2012

Strategic Accounts Representative (Temporary)

Independently made decisions regarding account closings or refunds as they pertained to accounts

Provided an increase in member enrollment by promoting client (Weight Watchers) products & services

Responsible for achieving the stated production and service goals and adhering to the attendance policy

H & R Block - Advantage Technical Resources November 2010 – July 2011

Client Support Representative (Seasonal)

Participate in outbound calling campaigns when needed

Answering incoming calls from customers regarding the H&R Block Emerald Loan.

Assisting clients with scheduling tax appointments or call backs from their tax preparer.

Follow and establish procedures to handle inquiries and resolve concerns to ensure client satisfaction.

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