Customer Service Representative
Resume:
Amanda D. Grant
Shreveport, LA 71119
email: ************@*****.***
Objective
To pursue a position in a people- oriented organization where I can utilize and maximize the knowledge and skills I have gained to obtain a more challenging position to achieve goals and provide professional growth within a company.
Strengths
Good organization and work prioritization skills
Proven oral and written communication skills
Ability to provide positive and professional customer service
Problem solver
Computer Software literate
Team Player
Relevant Experience – Teleperformance Corporation 2011-Current
Windstream Customer Service representative - December 2014- Current
Assist with inbound calls.
Address customer service inquiries in a timely manner and update customer accounts
Troubleshoot issues and resolve complaints
Work in multiple ques/skill
Assist customers by providing product and service information
United Health Care Telesales Representative – September 2014- December 2014
Answer calls from potential customers
Provide general information about products, coverage plans and rates to prospective customers and brokers over the telephone
Consistently meet and exceed sales and activity goals established for individuals and team
Schedule appointments for sales staff to meet with prospective customers
Centurylink Customer Service Representative – January 2011- September 2014
Receive inbound calls from transferred sales leads and customers
Assist customers with technical issues experienced with equipment or website
Perform basic account maintenance
Meet Quality Assurance Requirements and other key performance metrics
Caddo Parish School Board Substitute Teacher- April 2010- May 2011
Teach class when regular teacher is unavailable
Responsible for continuing the lesson plan left by the teacher
Paper Shack and Party Store Cashier- March 2007- April 2010
Provide courteous and prompt service
Identifying customer needs and directing them to appropriate merchandise
Operate register
Stock
Take printing orders
Willis Knighton Health System Dialysis Technician - August 2008- January 2009
Assisted nursing staff
Monitor patient for adverse reactions while performing dialysis
Record patient vitals
Education
Southern University at Shreveport – Certificate in Technical Studies – May 2007
References upon request
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