Customer Service State University

Equilla Ceasar

Highly Effective Supervisor, Manager, Operator, Teacher and Family and Child

Advocate

Lake Charles, LA 70607

********@*****.*** - 337-***-****

To obtain a position that will allow me to utilize my skills, education and experience to become a dynamic, dedicated and hard working employee who would enhance the growth and productivity of your company Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Clerk

La Quinta Inns & Suites - Lake Charles, LA - December 2015 to Present My job duties included processing guest check-ins/check-outs, room reservations, and cancellations, securing payments via credit card or cash, and verifying and adjusting billing. It also included activating room keys, processing guest requests and relaying messages and wake-up calls,explaining in room features to guests and giving directions and information regarding local attractions and restaurants. Hotel Desk Clerk

Howard Johnson Hotel - Iowa, LA - 2012 to Present

Provide superior customer service to guarantee guests' satisfaction

* Cleaned rooms, prepared breakfast buffet as needed, made reservations, accurate cash handling

* Promotes area attractions, ensure hotel clientele's safety and comfort Substitute Teacher K-12

Calcasieu Parish School Board - Lake Charles, LA - August 2009 to Present Substitute Teacher/Private Tutor

Calcasieu Parish School Board - Lake Charles, LA - 1997 to Present Maintained order and discipline to ensure learning

* Met the goals and mastered of skills on lesson plans, created lesson plans as needed

* Ensured students' safety and a positive environment to enhance productivity Newspaper Courier

Lake Charles American Press - Lake Charles, LA - April 2009 to February 2010 Responsibilities

* Organized & maintained a large rural newspaper route

* Sorted, inserted & delivered the daily paper on time in all types of weather

* Enrolled new customers and maintained established customer satisfaction

* Provided leadership & motivation to my assistants & managed their schedules and pay Accomplishments

After three months, I was offered the opportunity to maintain newspaper machines along with my route. Skills Used

I demonstrated skills such as management, organizing, communication and interpersonal skills. Refinery Dock Operator/Unit Operator

Citgo Corporation Petroleum - Sulphur, LA - 1992 to 2008 Observe & report warnings, routine sampling, monitor pumps, valves, and equipment for malfunctions

* Troubleshoot, coordinate unit repairs, safety checks & permits, & analyze specifications & controls

* Supervise work crews, oversee safety & completion of craftsman work done while keeping production online

* Communicated with others workers to make the most effective decisions during pumping & line-ups for delivery or maintenance.

* Utilized leadership & interpersonal skills to organize the successful transfer of multiple

* products to and from the refinery

* Maintained current training on Environmental, Coast Guard, Haz-Mat, Forklift and Scaffold, Pipefitting & Fire Training

* Maintained proper inventory levels and controlled the rate & flow of multiple products to and from the refinery via pipelines

* Emergency Fire Team Responder

EDUCATION

Bachelors in Family and Child Studies

McNeese State University - Lake Charles, LA

2008 to 2012

Associates in General Studies

McNeese State University - Lake Charles, LA

2006 to 2008

SKILLS

Problem-Solving, Self- Motivated, Flexiability, Multi-Cultural Sensitivity, Computer, Communication, Interpersonal,Organizational, Supervisory, Mangerial

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