Administrative Assistant Manager

JENNIFER M PELA

**** ***** ***** *****, ********, LA. 70003

Home: 504-***-**** - Cell: 504-***-**** - **********@*****.***

OBJECTIVE

Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail. Excellent work ethic and strong people skills. List oriented, team player and positive attitude.

SKILLS

Excellent communication skills Multi-line phone proficiency

Critical thinker Spreadsheet / Document management

Arrange/Coordinate Projects Invoice processing

HR support Social media knowledge

Employee training and development Payroll

Think Outside the Box Filing and data archiving

WORK HISTORY

STANFORD GROUP COMPANY – Baton Rouge, La

(08/98 - 04/99) Branch Executive Secretary /Human Resource Assistant

Compiled, processed "branch" reports and spreadsheets including; daily, monthly and yearly Profit & Loss Statement, Broker Sales Goals vs. Actualized Sales, Comparison of Projected P&L to Actual P&L. Coordinated all travel arrangements for Branch Manager and Investment Brokers.

Distributed/processed company Human Resource and Benefit requirements.

Scheduled mandatory and promotional training and license testing for Brokers and staff. Maintained/distributed company product brochures. Coordinated, organized all "branch" seminars.

Ordered/distributed office supplies and equipment needed for operation of Branch. Closely monitored costs of operation.

Troubleshooting computer-networking problems with main office. Scheduled and set up Broker sales meetings with other Investment Firm representatives.

Coordinated and participated in Community projects sponsored by "The Stanford Group Company," i.e., "Boo at the Zoo," "Baton Rouge Symphony".

LSU FOUNDATION – Baton Rouge, La.

(06/97 to 01/98) Secretary/Accounting Clerk

FIRST COMMERCE CORPORATION/ First NBC – New Orleans, La.

(02/96 to 05/97) Call Center Small Business Specialist

Loan and Credit Card processing for Small Business owners. Facilitated/maintained excellent customer relationships.

Trained and supported new Small Business Specialists. Created the first computer "Loan by Phone" Small Business application. Processed small business loans by phone.

(01/95 to 02/96) Financial Services Specialist

Provided service quality within a rapidly expanding fast paced client service environment.

Supplied clients with viable information, resolved problems and satisfied inquiries on all account types.

Trained new Client Service Representatives.

(05/94 to 01/95) Private Banking Administrative Assistant

Assistant to "Private Banking" Branch Manager. Compilation and processing of departmental reports.

Assisted in the creation and implementation of internal departmental computer program.

(05/93 to 05/94) Administrative Assistant/Marketing Coordinator

PRUDENTIAL SECURITIES – New Orleans, La.

Executive Assistant

PLYWOOD PANELS INC – New Orleans, La. (09/91 to 10/92)

EDUCATION

1991 Paralegal Studies LSU - Shreveport - Shreveport, La.

1985 2 years college ULL Formerly USL - Lafayette, La. Mass Communications

ACCOMPLISHMENTS

Trained staff for "New" SAMS WHOLESALE Clubs all over Louisiana and Texas.

Wrote and Produced two Radio Commercials.

Produced a television commercial in support of a BESE candidate

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