Customer Service/Receptionist
Resume:
GERALDINE VARGAS
***** ******** ****. *** ***, North Miami Beach FL 33181
**********@*****.***
Summary
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from patients and colleagues. Flexible and hardworking with the drive to succeed. Looking for a challenging career that will allow me to gain more knowledge and experience.
Highlights
Computer: Microsoft word, Typing, E Clinical Works.
Excellent interpersonal and communication skills. Ability to multi-task, detailed-oriented. Experienced in customer service and sales. Self-directed. Time management. Professional and mature. Dedicated team player.
Experience
Secretary 10/2013 to 09/2015
Jackson Heights Latin Medical Group Queens, New York
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Check patient’s insurances eligibilities.
Call insurances for authorizations of medication and test procedures such as MRI and CAT scan.
Register patients in a timely matter and take their vitals.
Collect copays and count money at the end of each day.
Maintained the front desk and reception area in a neat and organized fashion.
Planned meetings and prepared conference rooms.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Scanned patient’s documents into their charts.
Sales Associate 06/2013 to 10/2013
and
11/2010 to 04/2011
The Children’s Place Queens, New York
Answered incoming calls and provided information that was needed.
Managed and maintained merchandise display in a well manner.
Greeted customers and ascertained customer needs.
Provided customers with the benefits of opening a credit card and getting them to open the credit card.
Worked the registers, received and processed cash and credit payments for in-store purchases.
Assist clients with all merchandise purchase and return.
Ticketed and arranged merchandise on displays to promote sales.
Technician 03/2008 to 12/2008
Rite Aid Pharmacy Queens, New York
Worked register.
Helped patients find the medication.
Answered all incoming phone calls and provided information about what they needed.
Filed prescriptions.
Put away medications.
Counted medications.
Helped maintain a clean environment.
Typed prescriptions into computer.
Billed insurance companies.
Sales Associate 10/2006 to 7/2007
Wee Bee Kids New York, New York
Answered all incoming phone calls and provided information about the clothing store.
Managed and maintained merchandise display, handled all financial transactions.
Managed customer service, complaints and inquiries.
Assist clients with all merchandise purchase and return.
Worked register. Handled register, assuring they were ready for opening shift.
Education
Vocational: Cosmetology Long Island City, New York, US
Queens Vocational and Technical H.S.
High school diploma
Languages
English/Spanish
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