Customer Service Manager
Resume:
RUBY Y RUSH-WHITE
Apt **A
Wadsworth, Ohio 44281
**********@*****.***
OBJECTIVE
To secure a challenging position where I can utilize my knowledge as an experienced office staff member and manager.
SUMMARY OF QUALIFICATIONS
Over thirty years of progressively increasing responsibility as a team player both in the medical and business fields. Extensive experience includes office management, customer service, scheduling of employees, payroll, accounts payable, helping new employees with insurance, clients and business associates, medical and pharmaceutical billing, ordering of medical and office supplies, human resource personnel responsibilities. I am familiar with traditional and unique filing protocols.
PROFESSIONAL EXPERIENCE
2015-present Orchard Specialty Pharmacy
Prepared prior authorizations for specialty medications
Communicated with doctors’ offices to be sure paperwork was filled out correctly and returned in a timely manner.
Worked with insurance company directly to correct any issues that were present to get medications to patient as quickly as possible.
2015-2015 Addecco Temporary Services
Worked at Orchard Specialty Pharmacy as an accounting temp
Accounts receivable
Posting insurance checks to accounts
Posting patient credit card and check payments
Printing and sending account statements
Was hired with the company in prior authorization dept.
2014-2013 First Merit Bank Corporate Office
Worked at bringing in and sending out files that had deposits for direct deposit
Worked with customers to correct automatic withdrawals that were no authorized on their accounts
2013-2013 CVS Pharmacy
Pharmacy Technician
Cashier
Inventory
Outdates
2010-2012 Fresenius Medical Care
Administrative assistant to clinic manager
Payroll
Accounts payable
New hire paperwork
Personnel files
Patient Record keeping and updates
New patient charts
Lab orders printed
Ordering of supplies for office personnel and clinic
2002-2010 Canton Baptist Temple
Started as receptionist and switchboard operators
Move to manage bookstore
Secretary to outreach pastor
Worked in publisher to create flyers, postcards, invitations
Worked in word to create documents and mailings
Moved to manager of Mail room-regular and bulk mailing
In charge of all purchasing for office supplies, hospitality supplies and multiple other depts.
2006-2007 Walgreens
Part time in Photo Dept. developing photos
Customer service
Cashier
Balancing the drawers at end of the night
2001 to 2002 Optometry Office
Office Manager
Responsibility for day to day operations of office
Internet ordering
Billing
Posting of all payments from patients
Posting of all insurance payments
Maintained unique filing system of charts and product for patients
Balancing of drawer at end of day –deposits
Human resource responsibilities
1994 – 1996 State Farm Insurance –Agent Guy Hufstetler
Answering phones for the daily operation of office
Collected premiums for our clients
Assisted the agent with any projects he assigned
.
1991 – 1994 Discount Drug Mart
Lead Pharmacy Technician
Bookkeeper
Deposits of sales
Banking
Ordering
Training of new employees in bookkeeping
Filing of all prescriptions under the supervision of the head pharmacist
1985 – 1990 Peoples Drug Store
Pharmacy technician
Billing insurance
Assisting customers
Balancing drawers
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