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Customer Service Manager

Location:
Wadsworth, OH, 44281
Salary:
14.00
Posted:
September 25, 2016

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Resume:

RUBY Y RUSH-WHITE

*** ****** **

Apt **A

Wadsworth, Ohio 44281

234-***-****

acwrqn@r.postjobfree.com

OBJECTIVE

To secure a challenging position where I can utilize my knowledge as an experienced office staff member and manager.

SUMMARY OF QUALIFICATIONS

Over thirty years of progressively increasing responsibility as a team player both in the medical and business fields. Extensive experience includes office management, customer service, scheduling of employees, payroll, accounts payable, helping new employees with insurance, clients and business associates, medical and pharmaceutical billing, ordering of medical and office supplies, human resource personnel responsibilities. I am familiar with traditional and unique filing protocols.

PROFESSIONAL EXPERIENCE

2015-present Orchard Specialty Pharmacy

Prepared prior authorizations for specialty medications

Communicated with doctors’ offices to be sure paperwork was filled out correctly and returned in a timely manner.

Worked with insurance company directly to correct any issues that were present to get medications to patient as quickly as possible.

2015-2015 Addecco Temporary Services

Worked at Orchard Specialty Pharmacy as an accounting temp

Accounts receivable

Posting insurance checks to accounts

Posting patient credit card and check payments

Printing and sending account statements

Was hired with the company in prior authorization dept.

2014-2013 First Merit Bank Corporate Office

Worked at bringing in and sending out files that had deposits for direct deposit

Worked with customers to correct automatic withdrawals that were no authorized on their accounts

2013-2013 CVS Pharmacy

Pharmacy Technician

Cashier

Inventory

Outdates

2010-2012 Fresenius Medical Care

Administrative assistant to clinic manager

Payroll

Accounts payable

New hire paperwork

Personnel files

Patient Record keeping and updates

New patient charts

Lab orders printed

Ordering of supplies for office personnel and clinic

2002-2010 Canton Baptist Temple

Started as receptionist and switchboard operators

Move to manage bookstore

Secretary to outreach pastor

Worked in publisher to create flyers, postcards, invitations

Worked in word to create documents and mailings

Moved to manager of Mail room-regular and bulk mailing

In charge of all purchasing for office supplies, hospitality supplies and multiple other depts.

2006-2007 Walgreens

Part time in Photo Dept. developing photos

Customer service

Cashier

Balancing the drawers at end of the night

2001 to 2002 Optometry Office

Office Manager

Responsibility for day to day operations of office

Internet ordering

Billing

Posting of all payments from patients

Posting of all insurance payments

Maintained unique filing system of charts and product for patients

Balancing of drawer at end of day –deposits

Human resource responsibilities

1994 – 1996 State Farm Insurance –Agent Guy Hufstetler

Answering phones for the daily operation of office

Collected premiums for our clients

Assisted the agent with any projects he assigned

.

1991 – 1994 Discount Drug Mart

Lead Pharmacy Technician

Bookkeeper

Deposits of sales

Banking

Ordering

Training of new employees in bookkeeping

Filing of all prescriptions under the supervision of the head pharmacist

1985 – 1990 Peoples Drug Store

Pharmacy technician

Billing insurance

Assisting customers

Balancing drawers



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