Customer Service Real Estate

Delores H. Davis, MPA

*********@***.***

404-***-**** (H) 678-***-**** (C)

JOB INTEREST: Housing Specialist

OBJECTIVE: To use my education, experience and skills in Land Use Planning and Public

Administration.

EMPLOYMENT HISTORY:

Certified Housing Counselor 08/13 - Present

Appalachian Housing and Redevelopment Corporation

Rome, GA 30165

*Assure compliance with grant agreements and regulations for Housing and Urban Development to in order to implement Community Grant Program.

*Administer outreach efforts with other social service agencies to assist disadvantaged families with community resources and fair housing issues.

*Conducts counseling services, seminars and workshops i.e. First Time Home Buyers, load modifications options, foreclosures, pre-purchase and credit/ budgeting. Other responsibilities include property management activities on housing units maintained by the corporation.

*Prepares case histories, write letters, makes reports and keep files and client records using client management software.

Certified Housing Counselor 12/2008 – 08/2013

Employer: DeKalb-Metro Housing Counseling Center

4151 Memorial Dr, Suite 106-D

Decatur, Ga. 30032

*Coordinated all client intake applications and analyzed their credit reports, budgets, attorney correspondence for foreclosure notices, bankruptcy filings and personal information to assist in loan modification options and finalized with follow-up.

*Referred clients to appropriate community/social service agencies, based on their needs.

*Maintained and track all client files and correspondence in using client management system.

*Participated in continuing education for housing counseling certification programs.

Page 2 Delores Davis

Land Use Administration/Real Estate Consultant

AAA Realty, LLC 04/01-12/08

480 E. Paces Ferry Road, Atlanta, Georgia 30342

*Consulted with developers, property owners and real estate agents to provide technical direction to proposed developments which included property surveys to determine square footage and lot size, building set-backs, off-street parking, soil erosion, stream bank buffers and any other environmental issues i.e. noise abatemate, and air quality.

*Collaborated with City and County Department Heads, i.e. Fire, Health, Public Works, Engineers and Parks and Recreation to ensure revised plans were completed and met code compliance.

*Instrumental in securing final approvals for all construction plans and obtained all necessary permits. This included any variances needed for stream bank buffers or soil erosions best management practices.

*Attended and made presentations at neighborhood meetings and public hearings for zoning appeals, variances and zoning changes.

*Made technical decisions in regard to code compliance and revisions to site plans.

*Successfully received 100% approval for all submitted permits and zoning appeals applications.

Zoning Administrator, Cherokee County Government 02/00-04/01

130 E Main Street, Canton, Georgia 30114

Canton, Georgia 30114.

*Accepted and reviewed zoning permit applications to determine the completeness of the application and compliance with the provisions of the zoning ordinance.

*Provided training to staff with respect to technical matters including interpretations of Ordinances and requirements and reviewing site plans.

*Prepared written staff analysis reports along with recommendations for all zoning cases, this included environmental impact statements and comments from other agencies.

*Conducted presentations to zoning boards and on-site meetings with neighborhoods groups on zoning issues and all zoning cases for a public hearing.

*Collaborated with Department heads to review development plans and proposed site plans to determine code compliance and made recommendation for any necessary revisions for approval.

*Monitored, evaluated and analyzed process and procedures for accepting and approving permit applications. This resulted in 98% of construction projects approved within time-line.

Zoning Administrator, DeKalb County Government 12/98-02/00

1300 Commerce Drive, Decatur, Georgia 30114

Decatur, Georgia 30030

*Managed the daily operations of the Zoning Analysis Division by providing customer service and interpreting ordinances for concerns citizens, local officials and stakeholders.

*Prepared both written and oral presentations containing photographs, plat maps, survey maps along with recommendation on proposed developments.

*Evaluated proposed request with the requirements of the zoning ordinances for zoning changes/ revisions and made recommendations to Zoning Boards for Appeals, Variances and Special Use Permits.

*Researched land ownership and property title using county records and prepared letters of zoning compliance/verification for lending /financial institutions.

*Initiated amendments to zoning ordinances as a result of code review, zoning changes and public hearings, to improve turn-a-round times for zoning permits.

*Assisted public with zoning ordinance inquires on land use issues, density requirements for construction, zoning changes, making applications for variances and public meeting agendas.

SUMMARY OF QUALIFICATIONS and Other Accomplishments:

*Experience in public speaking and making presentations.

*Excellent communicator; adept at sizing up situations and developing new ideas or alternative courses of action in order to resolve issues.

*Skilled and trained in written and verbal communication.

*Self-motivated; able to set effective priorities and meet crucial deadlines.

COMPUTER SKILLS:

*Computer skills in Microsoft Word, Microsoft Office, Outlook, Client Management Software and the Internet.

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