Customer Service Quality
Resume:
ALBERTO CARRASCO
El Paso, Texas 79935-3010
Cell 915-***-****
PROFILE:
I am able to work effectively in tense or confrontational situations, and accustomed to deal with businesses, and clients. Oversees the management, production and quality ensuring organization’s expectations are met providing training and communications to management and personnel. I am hands on individual with a positive attitude, and team player. Solid managerial experience in the automotive industry.
SUMMARY OF QUALIFICATIONS:
Materials and Customer Service oriented. Production, Warehousing, Cross Docking, and Logistics supervision. Coordination of Projects, Workshops and perform Supplier Development Audits.
Over 19 year experience in “Maquila” manufacturing, particularly in the automotive and electronics industry. Experienced user with Oracle 11i applications, Clarify, AS400, and MRP systems, WMS and SAP– Impromptu, Warehouse, Inventory Control, Purchasing, Lean Manufacturing/Six Sigma, Continental CBS/Business Warehouse.
EXPERIENCE AND EMPLOYMENT HISTORY:
February 15, 2016 to July 27, 2016 – TENA Thianhai Electric North America 20 K sq.-ft. El Paso, TX.
Warehouse Manager
Responsible for the management of inventory control. Distribution of raw materials and finished product, logistics NAFTA compliance.
Ensures shipments are made on time following customers guidelines
Review, analyze reports and records; and responsible for the accuracy of data transactions, movements, shipments, and tracking inbound and outbound shipments properly
Arrange disposal of surplus and control over obsolete material. Resolve work related problems and give direction to associates., Coordinate quality repairs / inspections of raw and finished product
Perform root case analysis, determinate and implement corrective actions on problems related to the operation. Assuring completion of processes, procedures and operation functions, policies, and objectives.
November 20, 2012 to September 30, 2015 – Continental Corporation 112 K sq-ft. Santa Teresa, NM.
Supplier Development Analyst
Generate, and update excel “step down charts” to analyze supplier performance. Schedule monthly meeting reviews with the preparation and research of data collection, analysis, and monitoring of step down charts of Continental’s suppliers.
Perform supplier development audits onsite at suppliers’ locations; enforce the adherence to Continental expectations, and complied with technical specifications ISO/TS 16949, and ISO 14001 Quality, and Environmental Standards.
Review periodically supplier’s progress based on audits findings, and recommendations, and conduct supplier quality performance meetings and follow up for corrective actions. Recommend problem solver methodologies to identify root causes and applicable corrective actions for external and internal quality issues, follow and monitor supplier quality indicators. Support Continental SQE/SQM personnel on any quality complaint issued to a supplier for an effective implementation of corrective actions.
Project Coordinator – Washer Transfer Traffic/Dispatcher Coordinator
Plan, organize, and manage the brokerage shipments, expeditors, and logistics of goods transfer.
Responsible for Quality Assurance, repacking, sorting, and inspection of incoming shipments.
Plan and coordinate activities within departments to guarantee optimal productivity with a low budget. Member and chair individual of the Safety Committee providing coaching and leadership.
Assessment of existing procedures and practices; revise, develop and enforce the implementation of polices, new processes, and safety to accomplish updated plant activities and functions assuring company norms adhered to OSHA regulations. Provide training to associates on documented and internal work instructions.
June 4, 2012 to August 16, 2012 – Norma Group. El Paso, TX.
Customer Service Representative / Data Entry
Assist in the relocation of the EDI interface for MRP department from Chicago, ILL, to El Paso. CSR, entering customer orders for manual EDI’s, and blank purchase orders. Answer phone calls, and attend customer needs in a timely manner.
October 18, 2010 to April 23, 2012 – Ryder Integrated Logistics 95 K sq-Ft. El Paso, TX.
Customer Distribution Center Warehouse Supervisor
Maintain and continue increasing customer retention contracts, by measuring progress by established standards of performance monthly Key Performance Indicators (KPI).
Assure daily accuracy, prompt, and fast receiving, staging, and shipping of customer’s material and finished goods applying JIT techniques.
Coaching of existing and new employees, certified, and re-certified as necessary on existing, and revised procedures. Review/update weekly performance to ensure target are met and barriers identified. Conduct daily production, safety/quality meetings, keep records, and follow up communication.
Responsible for all inventories, raw stock, in process and finished goods.
Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, and government regulations.
June 15, 2008 to June 16 2009 – Menlo Worldwide Logistics a Conway Company 256 K sq-Ft. Santa Teresa, NM.
Distribution Center Warehouse-Operations Logistics Supervisor
In charge of daily impromptu reports were run and orders released on WMS by prioritizing shipments based on window departure time.
Assist in 100 % daily inventory accuracy on the forward pick -partial pick area- by investigating any inaccuracy location immediately.
Recognize and solve problems affecting the logistics of the operation including inbound and outbound schedules, staff, quality, and order of delivery and departure windows; eliminating activities that did not added value to the process, and operation.
Monitor and issue an appropriate performance evaluation to associates. Interview, hire, and assist with training, coaching and discipline employees to meet company objectives and customer requirements. Manage direct and contracted personnel if outsourced.
December 9, 2002 to June 14, 2008- EchoStar Technologies Corp. /Dish network 350K Sq Ft. El Paso, TX.
Warehouse Distribution Center Supervisor
Responsible for planning, directing, and coordinating the business content and accuracy of processes in the Receiving and Shipping of receiver units and accessories areas. Maintain daily quality, and production reports.
Inventory tracking/cycle count of daily transitions of inbound and outbound product, WIP & FG.
Maintain documentation necessary for good vendor relations pertaining to test, and RMA processes.
Controlled and analyzed the receiving and shipping departments to streamline the operation, and increase efficiency. Resolve customer issues in a timely and efficient manner.
Monitor an appropriate performance of employees issuing Performance Appraisals (PA) for associates.
July 17, to November 15, 2002 - Ryder/Delphi Automotive System. El Paso, TX.
Customer Service Account Analyst
Allocate critical, and JIT (Just in Time) material to various customers including: Moraine, Oklahoma, Tillsonburg, GM Toluca, GM Silao, and Saturn. Experience in EDI (Electronic Data Interchange) and ASN (Automatic Ship Notification).
Coordinate customer needs with constant communication with warehouse (shipping, and receiving personnel).
August 9, 2001 to July 9, 2002- Lear Corporation 354K Sq Ft. El Paso, TX.
Warehouse Distribution Center Supervisor
Maintaining superior service to existing customers by overseen shipments, coming and outgoing from plants to customers.
Ensuring that inventory was kept well organized, and accurate to provide a reliable inventory information all the times.
Ensuring the enforcement of safety and production procedures, providing a climate for motivation and performance; through the development of the departmental skills to meet all company goals, and objectives. Ensure employee compliance to company procedures, safety, and policies.
Monitor an appropriate performance of employees issuing Performance Appraisals (PA) for associates.
Responsible for JIT shipments, activities related to QS/ISO9000 internal audits.
September 1998 to June 2001 - Mallory Controls / Emerson Appliance Controls – El Paso, TX. Division of Emerson Electric Co. 70K Sq Ft
Warehouse Distribution Center Operations Manager
In charge of inventory control, maintenance and control of the information within the MRP (Materials Requirements Planning). Maintained accurate inventories, control of record of transactions and issues.
Plan, organize, and monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, contract agencies, and government regulations.
Monitor an appropriate performance of employees issuing Performance Appraisals (PA) for associates.
Responsible for customer assistance, and warehouse fiscal inventory.
Performance activities related to QS/ISO9000 internal audits and related to company safety policies.
July 1994 to September 1998 - Delphi Automotive Systems (El Paso Warehouse Distribution Center).
Customer Service Account Analyst
Warehouse Distribution Center Assistance Supervisor
Administrative Assistance Biller for FG Warehouse
Forklift operator
EDUCATION AND TRAINING:
October 2012 Bachelors of Science in Business Concentration in Management
University of Phoenix UOP at El Paso
May 2010 Associate Degree in Arts Major Education
El Paso Community College EPCC
May 2003 JCIT International –Certification of completion Demand Flow
Technology Business Strategy Workshop
June 2000 APICS - Certificate of Completion - MRP –
Materials Requirement Planning
May 1999 Turn Key Manufacturing Seminars - Certificate of Participation –
How to Better Manage Inventories and Cycle Counts
1991 - 1995 El Paso Community Collage
1986 - 1989 Worked towards B.S. in Industrial Chemistry Engineering
Instituto Tecnológico De Parral Chihuahua
1983-1986 Associate Degree in Chemical Laboratory Technician
Instituto Tecnológico De Parral Chihuahua
ABILITIES AND SKILLS:
Good mathematical, analytical, and problem solving skills. Work effectively in a fast paced environment. Excellent organizational, leadership, interpersonal communication, and computer skills (MSWord, Excel, Power Pont, lotus Notes, Internet, Intranet, and Outlook). Detail-oriented and work effectively under pressure while meeting all applicable deadlines. Team building skills, independent thinker, self-disciplined, bilingual –Speak and Read Spanish fluently, self-driven with the ability to handle multiple tasks simultaneously. I am able to establish and maintain professional atmosphere, for employees, clients, and customers.
Contact this candidate