Housing Voucher Program Assistant

Monic McKellar

Alpharetta, GA *****

************@*****.*** - 404-***-****

Provide effective administrative and communication initiatives to maximize revenue, minimize expenses, maintain resident satisfaction and achieve financial goals. WORK EXPERIENCE

Portfolio Operations Associate - Housing Choice Voucher Program INVITATION HOMES - Atlanta, GA - January 2013 to Present Assist Portfolio Operations Director, Assistant Portfolio Manager and Maintenance Technicians with administrative and communication initiatives to maximize revenue, minimize expenses, maintain resident satisfaction and achieve financial goals for homes within the community. Accounts Receivables - Post resident charges, HAP payments, consolidated receipts, late fees, legal fees and ledger adjustments

Resolve escalated issues with residents in a satisfactory and timely manner Assistant Leasing Specialist with verification of rental applications - complete credit and background screening, update results in Salesforce and Yardi accordingly Completion and submission of all forms relating to resident move-ins - Residency for Tenancy Approval or Inspection Request form to appropriate Housing Authority Coordinate Move-In Orientation - Prepare lease documents, verify deposit/prorate, confirm utility transfer, schedule Housing Inspection and ensure move-in complete Prepare Delinquency Notices, HOA Violations and Renewal Lease upon direction of Portfolio Ops Director Establish appropriate relationship between Landlord and resident Assist with resident maintenance work order requests, completion and follow up Adhere to Housing procedures and guidelines while maintaining company policies and standards with Fair Housing

Achieve day-to-day operational goals through effective time management and best practices Assistant Client Services Coordinator (Part-Time)

REMAX GREATER ATLANTA - Marietta, GA - March 2010 to January 2013 Establish and maintain positive relationship with corporate clients, buyers and agents. Manage all REO properties held by agent within each listing database (i.e. MLS, Equator) Responsible for submitting offers and counter offers for each Georgia and Florida property on behalf of buyer, co-op agent and seller

Prepare and ensure accuracy of client, vendor and REO property files and databases Complete BPO and monthly service reports

Work closely with corporate clients such as Bank of America, HUD, Wells Fargo and Fannie Mae to maintain continuity of communication between agent and client Process all necessary documents/ tasks for each REO property such as listing extension, price reduction(s), HOA inquiries, invoices, Cash for keys and utility connect/disconnect Update REO Agent vendor profiles with pertinent information such as licenses, service area(s), Insurance certificates and education

Assisted in cultivating and maintaining relationships with clients, prospects and vendors Respond to all inquiries with solutions and recommended suggestions on avoiding further discrepancies Process and distribute incoming/outgoing mail.

Assistant Contract & Closing Coordinator

TURNBERRY LTD - Aventura, FL - July 2005 to November 2008 Provide comprehensive administrative support to Director of Sales Administration, Closing Coordinator and other functional groups within the organization such as, Front Desk relief (60+ lines), ship packages, prepare closing gifts, mass mail outs

Answer and field calls, as well as, greet clients while maintaining the security level necessary to the business. Responded to all inquiries with solutions and recommended suggestions on avoiding further discrepancies Assisted in cultivating, developing and withholding relationships with various Buyers, Brokers, and vendors Evaluated and streamlined the reviewing procedures of Purchase Agreements to ensure accuracy and completeness in a timely manner

Processed and reconciled over $100m in Escrow deposits for the Eastern Developments. Prepared, compiled and managed filing systems and database, systemized closing & walk-thru schedule with Buyers/Agents. Responsible for payout of over $5m in Broker commission in coordination with accounting department Acquired ability to balance team and individual tasks to ensure effectiveness and efficiency Real Estate Assistant

BARRETT & ASSOCIATES - Marietta, GA - March 2003 to January 2005 Conduct the development and implementation of procedures to improve over-all operations Regulated organizational flow of community sales office by handling phones, office equipment and supplies Input and audited updates, descriptions and photos of featured listings in FMLS & GAMLS database(s) Provide prospective homeowners with information on property inquiries and with professional approach walked potential buyers through each property requested. Responsible for opening, lockup and ensuring cleanliness of models

Assist agents with marketing budget, materials, event planning and coordination of promotional projects. Creative supervision given over advertisement layout and other marketing materials Office Coordinator (Contracts)

RE/MAX GREATER ATLANTA - Marietta, GA - June 2002 to July 2004 Conducted independent review of pending sale contracts, legal documents and escrow deposits, daily input and maintenance of accurate information into Excel, Lonewolf, FMLS, GAMLS and Access databases Applied effective communications with banking institutions, law offices, Brokers and Developers to resolve errors discrepancies or to obtain missing documents/information Provided training and support to new team members, agents and their staff with comprehension of proper office procedures & guidelines

Contributed to all areas of operation such as, listing desk and closing dept. Displayed creative leadership by contriving contract processing procedural guidelines and relief schedule for, as well as, assist in Front desk operations (heavy phones 75+ lines)

Assistant Office Coordinator

BRINKS HOME TECHNOLOGIES - Marietta, GA - August 2000 to February 2002 SKILLS

MS Office, Outlook, MLS Databases, Equator, RESnet, Salesforce, Yardi, 65+ wpm

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