Manager Customer Service

Tim Ellett

**** ****** ******* ****

Birmingham, AL 35242

256-***-**** - cell

E-mail: ***.*******@*****.***

Career Objective:

To obtain a position that allows me to utilize my experience and management skills among dedicated

co-workers that will enable personal, as well as, professional growth for myself and my team while

increasing revenues for my employer.

Work History:

June, 2014 – January, 2016: XPO Logistics, formerly Conway Freight: 4930 Perimeter Way

Bessemer, AL 35022

Reason for leaving: Position eliminated due to company reorganization following company buy out

Job Title: Freight Classification Specialist

Responsibilities:

Review Inspection Reports to identify

potential inspections

Review Bill of Lading and Billing

Descriptions to verify accuracy

Record dimensions, pictures, and

commodity characteristics of shipments

Upload documents / pictures into the image

system for review by Account Executives

and customers

Use of MC75 Handheld device to conduct inspections of various shipments

Research commodity information using the National Motor Freight Classification for

applicable description and classification;

apply accurate classification when

incorrectly described

Maintain necessary reports to measure corrections activity and revenue recovery

January, 2014 – June, 2014: Southeast Unloading: 1894 S 14th St # 2, Fernandina Beach, FL 32034

Reason for leaving: To resume former position upon request of previous employer

Job Title: Site Manager for Rite Aid Distribution Center located in Tuscaloosa, AL

Responsibilities:

Manage receiving department including

truck unloading and pallet breakdown to

meet customer (Rite Aid) requirements

Direct supervision and training of assistant

manager

Manage all hourly employees including

interview & hiring processes, attendance, disciplinary actions, terminations,

productivity and work performance reviews

Daily staff meeting with all Rite Aid Distribution Center department managers

Compile data and present weekly activity

and productivity reports to the Southeast Unloading home office

Bi-weekly conference call meetings with

all area Southeast Unloading site managers

Payroll

December, 2011 - December, 2012: Hostess Bakery / Merita Bread: 1300 1st Avenue South

Birmingham, AL 35233

Reason for leaving: Hostess Brands closed due to bankruptcy and liquidation. Letter of recommendation from

Distribution Manager available upon request

Job Title: Assistant Distribution Manager

Responsibilities:

Determine necessary manpower needed

according to volume levels

Track manpower and develop programs to

ensure labor is flexing to volume levels

Transportation schedules for all runs to

depots and sister plants

Identify opportunities to capture

transportation synergies between depots and sister plants

Monitor driver logs to ensure compliance

with DOT regulations

Identify products unaccounted for between production, distribution, retail and sales; communicate findings to department leads

Implement and track safety programs with distribution and transportation departments

Supervise, counsel and discipline

subordinates; communication and

motivational techniques

Ensure that work activities of distribution employees are performed with attention to

the highest standards of food quality and

safe processes

Served on the company shut-down crew

August, 2010- December, 2011: Con-way Freight: 4930 Perimeter Way Bessemer, AL 35022

Job Title: Freight Operations Supervisor; Also served as Freight Classification Specialist

Responsibilities:

Supervise employees during various inbound,

city, and/or outbound freight operations

Ensure production goals are met by

managing tonnage, payroll, and other administrative functions

Coach, train and develop employees

consistent with company policy

Supervise and plan hourly employee

schedules to meet daily operations goals

Enforce all company, FMCSR, OSHA

and DOT policies, rules, regulations

and laws as required

Supervise and manage personnel operations

to ensure efficient loading, unloading, and

processing of customer shipments to ensure customer's freight is delivered and picked-up

timely and damage free

January, 2009 – July, 2010: Worked at several temporary jobs until a permanent position could be

obtained

January, 2008 – October, 2008: Osborn Transportation: 1245 West Grand Avenue, Rainbow City, AL 35906

Reason for leaving: Position eliminated due to economic cut backs. Letter of recommendation from the Vice

President of Operations available upon request

Job Title: Backhaul Load Planner, Just In Time Freight Coordinator & Customer Service Representative

Responsibilities:

Plan backhaul freight for company throughout the US

Coordinate backhaul loads to allow better service to dedicated customer loads

Negotiate freight rates with brokers, other transportation companies and major corporations

See that company dispatch handles all customer issues and meets their needs appropriately

Develop new lanes for company trucks with new customer lanes

Monitor changing freight rates and fuel surcharges on a weekly basis

Customer follow up regarding timely deliveries to prevent customers from

unnecessary down time

Update Director of Operations and Vice President on company trucks and customer issues

Windows, AS400, Excel, MS Word, and internet

August 2003 - January, 2008: Honda Manufacturing of Alabama, Lincoln, AL

Positions Held: MQA Wire and Tubing, Category Leader - Appearance & Body, MQA Exterior II, PMQ

North, and Process Associate in Frame Assembly - Exterior 2

Responsibilities:

Global zone control

Production operation support

Handle area quality issues (outflow items to other global areas)

Track global area outflow issues (establish trigger points and develop corrective action)

Handle market quality issues (PQS, QIS, JD Power, etc.)

Perform complex analysis (drawing specification, catia & body layout)

Attend weekly quality meetings and present activity as required

Set activity (feedback) of market issues to line quality & manufacturing quality assurance associates

Recovery control (yard and off site)

Inventory reduction through efficient defect repairs

High quality repair with S&F control points

Data input utilizing the QICS system

Train new PMQ Inspectors

Train new associates on HMA processes and proper installation of parts

Special Training and Skills:

Operation of following equipment: EFI, SRS Installation, 2-Fill, Hac, Immobilizer Unit, air tools and torque wrenches

Worked closely with HCM trainers to perfect HMA processes and prepare the zone for startup and mass production

Trained in Canada at HCM for 7 weeks during fall of 2003

April 1994 - August 2003: Advance Auto Parts Distribution Center, 4330 Brooke Avenue, Gadsden, AL

35904

November 2001 - August, 2003: Job Title: Shift Shipping Manager

Responsibilities:

Direct management of 57 team members including 3 section supervisors

Delegate weekly work load

Monitor daily productivity requirements, quality and accuracy of work performance

Address all quality issues within the department with customers (stores) and buyers

Investigate all quality issues within the department and implement any necessary counter measures

Conduct weekly department meetings for all team members to inform and discuss company news, department performance and quality issues, as well as address any issues raised by team members and boost morale

Work with section supervisors to reduce and control expenses including cost of labor, supplies, and equipment maintenance

Conduct interviews and finalize decisions regarding new employees within the department

Enforce disciplinary actions, including written reprimands and terminations, according to company policy

Daily use of Windows, AS400, Excel,

MS Word, internet, Novell, RF Handheld Scanners, Pick to Light, and Kronos

October 1998 - November 2001: Job Title: Shift Operations Manager

Responsibilities:

Manage all third shift operations of a 300,000 square ft. warehouse

Manage shipping and receiving departments of 75 team members and five section supervisors

Handle all personnel issues including hiring, disciplinary measures, terminations, and employee evaluations

April 1994 - October 1998: Other positions held: Packing line (Material Handler I), Equipment Operator

(Material Handler II), Shipping Utility/Trainer, Section Supervisor, and Floor Supervisor

Special Training:

October 2001: Educo Powertrain for Advance Auto Parts -an eight-month course designed by Educo Powertrain for management with emphasis on motivation, managing change, team building, leadership, and positive discipline

Periodic management courses provided by in-house personnel throughout my management career with Advance Auto Parts

May 1988 - January 1994: Tyson Foods Transportation, 2345 AL Highway 21 South, Oxford, AL 36203

Job Title: Fleet Manager, also served as Outside Fleet Manager

Responsibilities:

Dispatch fifty long haul truck drivers nationwide to Tyson Foods customers

Establish delivery times with customers

Monitor expenses

Maintain weekly profit rate of $3000.00 per truck

Follow all DOT regulations

Arrange pick-ups and deliveries to and from Tyson Foods facilities by utilizing outside trucking companies

Negotiate freight rates with the outside companies

Education:

May 1986 - April 1988 - Gadsden Business College, Anniston, AL. Major: Accounting and Management. Diploma received

May 1985 - Graduated Jacksonville High School, Jacksonville, AL. Diploma received

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