Customer Service Data Entry

Michelle D. Ransby, CMAA

**** ******** ******

Maple Hts. Ohio 44137

Phone: 216-***-****

Cell: 216-***-****

**************@*****.***

Objective To obtain an Administration position that will allow me to extensive customer service, leadership skills and allow me to grow professionally. Summary of

Qualifications

12 years of Customer Service Good telephone etiquette Experience Dependable

Knowledge of HIPPA Team Player

Microsoft Office Communication Skills

and Outlook Appointment Scheduling

Excellent Organization and Direct Care

Planning ability Knowledge of Medical Terminology

Work independently and collaboratively Word and Excel

Outreach Worker Elections Poll Worker

Data Entry/Order Entry Clark Office Manager

Self – Motivated Electronic Medical Records

Next Gen Technology Flexible and hard worker

Work Experience 2015 – Now Northeast Ohio Neighborhood Health Services, Inc. Office Manager

As an Office Manager I am responsible for demonstrating independent judgment and discretion in the provision of quality patient services and support for clinical services including patient reception by greeting patients and other visitors to the health center, maintains confidentiality of health information, and make appointments.

2014 – Now The Help Foundation Inc.

Direct Care

Assisting the consumers with activities of daily living, skill Development, personal hygiene, dressing, feeding, transfer, or Ambulatory needs, perform homemaking task, also administrating there medication to them.

2013 – 2014 Aerotek Inc.

Data Entry/Order Entry Clark

Worked for a pharmaceutical company. Data entry, prescription verification, Prescription routing.

2013 – 2013 Champion Personal System (Temporary

Service) Events/Cashier/Customer Service Garfield, Ohio Assisted at various events, assigned clients to their classes, data Entry, organized books and cahier.

Education

2013 – Now Cuyahoga Community College

Studying for Associate of Applied Business degree in Business Management with a concentration in Human Resources Management

May – 2014 to September - 2014 Cuyahoga Community College Medical Information Office Assistant

Courses Include:

Medical Terminology

Electronic Health Records

Computer Concepts

Fundamentals of Billing Reimbursement

Medical Front Office Fundamentals

A+ Operating Systems and Troubleshooting

ICD-9 CM coding

Certification Complete

Certified Medical Administrative Assistant

Computer Concepts

MIOA A+ Operating Systems and Troubleshooting

Adult First Aid

Nonviolent Crisis Intervention

Medication Passing in the State of Ohio

Volunteer Experience 2002-2013 “The Word” Church

Guest Service/Data Entry/Customer Service

Greeting visitors, answered telephones, data entry, and filling. References Available upon request.

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