Customer Service Health Care

Location:

Posted:

September 25, 2016

ALISHIA ROLLE

OBJECTIVE

To obtain a challenging position in a fast paced environment, with room for growth.

EXPERIENCE

2/15/2016 TO PRESENT

Aerotek/ PSHP Health Plan

Atlanta, GA

CUSTOMER SERVICE

Assist member’s and providers with eligibility, claims and benefits

Process payments for member’s premiums

Assist with technical website issues

6/1/2015 TO 2/15/2016

Costar Group

Atlanta, GA

COMMUNITY CALLER

Gather necessary data to collect rents, availabilities and specials for properties in the multifamily asset class by calling as a prospective renter

Monitor and score calls

Input data in system regarding rents and availabilities for multifamily apartments by acting as a mystery shopper

1/1/2008 TO 3/25/2012

Emblem Health Care Inc.

Hollywood, FL

CUSTOMER SERVICE SPECIALIST

Assist members/providers with general billing and claims inquiry.

Check status of prior authorizations for members

Make outbound welcome calls to new Medicare and Medicaid members

11/1/2005 TO 1/1/2008

Tracfone Wireless

Medley, FL

CUSTOMER RETENTION SPECIALISIT/FLOOR SUPERVISOR

Act a floor supervisor for customer service department, assist with escalate calls.

Monitors call volume making sure enough representatives on the phones.

Send and receive correspondence

EDUCATION

08/1992-06/1996

Marion C. Moore Traditional High

Louisville, KY

DIPLOMA

Prefect Attendance and Outstanding Conduct

REFERENCES

References are available on request.