Director of Operations

Stephen A. Villani

** ********* **** ********** *******, NJ 08889 973-***-**** ********@***.***

Senior Operations Management Executive

Experienced leader with proven success as an entrepreneur of transportation, logistics, and strategic multiple site ventures. Strong ability to launch, direct and generate profit from new enterprises. Demonstrate skills in building and leading teams that achieve financial success. Expertise in developing and implementing processes and procedures that increase efficiency. Well-versed at creating and maintaining a solid customer base.

Core competencies include:

Strategic Business Planning

Training and Mentoring

Staff Recruitment and Retention

Budget Development and Administration

Client Relations and Negotiations

Logistics and Supply Chain Solutions

Profit & Loss (P&L) Management

Oral and Written Communications

Team Building & Leadership

Sales Promotions

Professional Experience

DIVERSIFIED SOLUTIONS PARTNERS, Flemington, NJ

DIRECTOR OF OPERATIONS / PARTNER (2011- Present)

Responsible for establishing a pharmaceutical delivery division serving New Jersey, Washington, DC, and Pennsylvania. Supervise daily workflow and schedules of 40 independent partner drivers. Trained and certified all drivers on HIPAA privacy rules and regulations. Work to improve sales revenue and create greater route efficiencies and streamline delivery procedures.

Selected accomplishments:

Improved route on-time status to above 95%.

Negotiated highly profitable delivery contract with third-party administrator and major big-box store retail pharmacy.

Identified routes for maximum efficiency resulting in higher revenue per route and customer satisfaction.

Expanded territory from 20 stores with 390 weekly deliveries to 194 stores with 3,900 deliveries.

Increased revenue more than 700%.

AIRPORT DISTRIBUTION SOLUTIONS, Hillside, NJ

DIRECTOR OF OPERATIONS / PRESIDENT (1997-2014)

Created and managed daily operations of transportation logistics company. Responsible for all capital budgeting decisions. Oversaw cost analysis, budget development, contract negotiations, and cost control. Recruited, hired, trained, and mentored staff. Steered distribution operations to generate high volume growth and revenue on behalf of company. Delivered quality customer service aimed at sustaining and growing accounts.

Selected accomplishments:

Expanded business from one local airport (Newark Liberty International Airport) to Baltimore Washington International Airport and Reagan National Airport.

Grew company from nine employees and 20 independent contractors to 50 employees and more than 80 independent contractors.

Increased revenue from $400K to $5M.

Improved on-time status to 95%.

Implemented strategic cost controls, effectively reducing overall expenditures

Executed complete facility/warehouse relocations in New Jersey, Maryland and Washington, DC.

Streamlined and geographically reorganized routes to increase efficiency and decrease costs.

Created custom dispatch program with tracking capabilities.

Additional Professional Experience

Manager/Principal, Minuteman Press, Inc., College Point, NY

Operations Manager, Liuski International, Inc., Melville, NY

Delivery Manager, Tops Appliance City, Westbury, NY

Operations Manager, Wedding Expo, Inc., Hauppauge, NY

Assistant Manager, Customer Service, Seaman’s Furniture Inc., Uniondale, NY

Assistant Manager, Delivery Operations, Seaman’s Furniture Inc., Uniondale, NY

Education & Credentials

HOFSTRA UNIVERSITY, Hempstead, NY

Bachelor of Business Administration, Business Management

Professional Development

Dun & Bradstreet, "How to Motivate"

Martin -Roche, "Interaction Management Workshop"

Licenses/Certifications

Licensed New Jersey Realtor Weichert Realtors, Branchburg, NJ, 2015

Six Sigma Course in Green/Lean/Black Belts (In Progress)

Contact this candidate