Customer Service Microsoft Office

Rose Drzaszcz

Toms River, NJ

*********@*****.***

732-***-****

Objective:

To obtain a responsible and challenging position where I can apply my experience and knowledge, in a long-term career.

Qualifications:

.Highly organized and detail oriented, self-starter with excellent skills.

.Works well independently, as well as with a team.

.Strong background in all aspects in Customer Service, Receptionist, and Import/Export.

.Knowledge of AESOP, Genesis, ASN, ADP System, Inventory, Scanning, SAP, AS400, EDI, Microsoft Office, Excel, Powerpoint, Google, Outlook, UPS, Fed-X

Experience

Chelsea Senior Living January, 2016 – April, 2016

Toms River, NJ

Head Concierge

. Answer Multi-Line Telephone.

. Update Daily Census

. Add or update resident profiles, and face sheets.

. Order office supplies for the facility

. Keep all new hiring packets are up to date.

. Make packets for Marketing Department

. Receive residents rent payments and post and process for deposit

. Match invoices and payable checks together with invoices, and process for mailing

. File invoices into appropriate vendor files

. Distribute resident cash as needed

. Provide callers with information such as company address, directions to the facility, fax numbers, and other related information

. Sort and distribute mail to residence mailboxes

. Keep a log of maintenance that needs to be addressed in residence rooms

. Keep a log of upcoming events at the facility

JC Penney November, 2015 – December, 2015

Toms River, NJ

Part-Time Cashier – Seasonal

. Assist Customers with their shopping needs.

. Assist in recovery.

. Process new credit card applications

Jackson School District December, 2014 – Present

Jackson, NJ

Receptionist/Secretary

. Knowledge of Genesis Student Information System, and AESOP

(Source4Teachers)

. Enter data into student profile for disciplinary actions

. Log in all parents/visitors, including their Driver Licenses, and vehicle Hermes of Paris June, 2006 – June, 2013

Cranbury, NJ

Customer Service Specialist - Import/Export Analyst

. Handled all incoming calls related to the Fragrance Department

. Invoicing shipment, processed Fed-X and UPS Shipments

. Entered order for all boutiques and wholesale accounts

. Help the fragrance representative with all questions regarding inventory for all stores

. Assisted customers with tableware

. Handled customer charge backs.

. Maintained the physical and electronic records in accordance with the Import/Export International Shipments to ensure timely delivery

. On-going maintenance of physical and electronic compliance records, receiving, sorting, and filing of entry packages for Fish and Wildlife cities documents.

. Inspect returns, processed invoices and packing list for shipment to France for repairs

. On-going inventory. Scanned merchandise, and entered each item into the system making sure all inventory is accurate. Check for shortages, and damaged product

EDUCATION:

Caplan School of Real Estate, Neptune, NJ – Pre-Licensing Course Kean University – Bachelor's Degree in Marketing

Sawyer's School of Business, Elizabeth, NJ – Business Administration References Available Upon Request

Contact this candidate