Sales Management
Resume:
Sean Sykes
Lake Elsinore, CA. 92532
********@*****.***
PROFESSIONAL PROFILE
Influential IT Management Executive with 25+ years of achievement in leveraging technology to drive organizational growth, performance, profitability, and expand intellectual property capital. Acts as a change agent, capable of orchestrating transformative business strategy through data-driven decisions. Champions innovation with a focus on developing flexible, scalable solutions for consumer and organizational problems. Diverse experience in high-growth, startup, and turnaround environments with extensive knowledge of the healthcare industry. Respected leader in both highly-matrixed corporate environments and in the Southern California area technology community.
E-Commerce & SEO
Global security expert
Infrastructure architecture
Application development
Technical services management
Mobile platform development
Cloud platform expertise, AWS, AZURE.
Strategic planning, tactical management
Disaster recovery planning & business continuity planning
Product architecture, design & development
ERP, CRM, MRP
Regulatory & compliance expert, HiPAA, SOX, FDA, PDI-DSS, safe harbor
Global network infrastructure management
Healthcare, Banking, Credit Card, Government experience
Project management (AGILE)
Budget & cost control
PROFESSIONAL EXPERIENCE
Alphaeon, Irvine, CA.
Vice President of IT and Security
March 2014 – March 2016
Achievements:
Successfully stabilized development processes, introduced development process ”AGILE” to global organization.
Successfully unified geographically dispersed development teams into one standard development process
Successfully increased software development efficiency by 430% in 6 months while reducing code debt by over 45%. Cleared a 3 year development backlog in 5 months.
Standardized development platform to Microsoft AZURE and migrated 4 disparate practice management applications into a single cloud platform, releasing within 12 months, while maintaining a 100% service uptime for customers during the transition.
Architected a 100% cloud based global infrastructure network, while exceeding compliance and security requirements.
Reduced network infrastructure costs by 88% in first year. Cleaned up ineffective consulting companies, established standards for service contracts and well defined SLA’s. maximizing overall delivery value and increasing vendor and consulting relationships.
Completed HiPAA compliance, Sarbanes Oxley (SOX) and PCI-DSS Audits.
Successfully implemented global security and corporate IT policies to meet or exceed compliance and regulatory standards for, SOX, FDA, HiPAA, PCI-DSS, Sunshine Act and “safe harbor”
Served as the Global Security Officer for compliance.
Established a Global Helpdesk supporting every continent, with 24 locations in a 24/7/365 environment. Unifying acquisition resources and implementing LANDesk while integrating it with our cloud based ERP system “NetSuite”
Led all efforts to architect and develop a Global API using REST for Alphaeon’s practice management software platform. Successfully launched it into production in 6 months from conception while maintaining 100% uptime.
Integrated 11 global acquisitions into Alphaeon’s ERP and CRM infrastructure in one year. Developed a permanent process for onboarding acquisitions, all acquisitions that followed were on boarded within 60 days from completion of deal.
Successfully led efforts to design and develop cube level predictive analytics for Alphaeon’s social media platform. Worked with key decision makers to design the KPI’s needed for organizational metrics.
Successfully led all efforts to reduce telephony costs, Implemented a CISCO VoIP systems globally reduced global costs by over 220% in the first year.
Successfully converted global organization from Gmail to Office 365 in 3 months.
Responsibilities:
Manage, Architect Global Application and Product Development
Manage, Architect Global Infrastructure, Helpdesk and Security
Manage Architect Global E-Commerce
Manage ERP, CRM
Project Management
Biolase Technology (BIOL), Irvine, CA.
Vice President of IT
July 2004 – March 2014
Achievements:
Established a software development department to aid the Engineering department in development of the company’s line of laser products. Staffed and managed the team while implementing the AGILE development process.
Reduced code debt created a product lifecycle roadmap and helped create a platform application development versus silo development. Increased software development by 200% reducing costs of development by 53% across all products reducing code debt by 41% in 2 years.
Served as companies security officer for FDA, SOX, Sunshine Act and PCI-DSS regularly exceeding annual standards.
Established a SEO team to assist the marketing department with Social Media and Search Engine optimization. Increased Facebook, Twitter, Google+ followers by 3000% in 12 months with on a very tight budget.
Created a Social Media newsroom for dentists and followers
Implemented Hubspot, integrating it directly with the Global CRM Application increasing marketing’s visibility to online efforts and connecting sales with real-time customers.
Designed and Established a global online e-commerce store.
Established an internal sales support team increasing online sales and setting up more live demonstrations for field sales team.
Architected and implemented a certified global “Quality Management System” using SharePoint, streamlined regulatory process to be 100% paperless leveraging e-signatures, approved by FDA
Successfully led efforts to implement CISCO VoIP, reducing global telephony costs by over 400%
Successfully maintained budget effectiveness, consistently coming in under budget year over year maintaining global IT infrastructure, SEO, Web Development and Software Development costs of less than 2% of the overall operating budget, for 10 years.
Successfully implemented a Global ERP, MRP and Automated Warehouse Management, Streamlining the manufacturing process and decreasing audit costs year over year.
Successfully lead all efforts to implement mobile devices to the Field Service Team, integrating CRM and field test applications, increasing the reach and effectiveness of the service team reducing second service visits by almost 61% in the first year increasing customer satisfaction from 68% to 94% in 2 years.
Responsibilities:
Manage, Architect Global Application and Product Development
Manage, Architect Global Infrastructure, Helpdesk and Security
Manage, Architect Global E-Commerce
Manage, Architect ERP, CRM
Manage, Architect Global Web Development and SEO
Project Management
United States Probation Office, Los Angeles, CA.
IT Operations Manager
August 2001 – June 2004
Achievements:
Successfully architected and led all efforts to unify the 5th district technology infrastructure, leveraging Active Directory and Citrix. This was a 12 month project covering all 81 Southern California locations, the project was completed 18 months early and was more than $3M under budget.
Successfully led all efforts to implement Lotus Mail into the 5th district working closely with the Administrative office in Washington. the 5th district was the first successful implementation across the entire United States our process was used as a blueprint for the other districts.
Established and managed a Helpdesk for the 5th district, implemented LANDesk increased visibility and effectiveness of overall IT organization reducing field down time by over 76% in the first 2 years
Established a forensics department, successfully led, staffed and trained a team to work with US Courts, US Attorneys ATF, FBI, CIA and US Probation to provide forensic services chain of custody and expert witness resources out of the LA offices.
Successfully led and conducted the annual ITIL audits receiving regular commendations for efficiency and security.
Refined the development process of the “case management system”, trained team on project management process to be successful, stepped in as the project manager, brought the team together organized development plan reduced errors and bugs by dedicating a QA/QC team, successfully finished a project that was 3 years behind schedule in 10 months.
Established and Managed a PMO office for the 5th district
Responsibilities:
Manage, Architect ERP, CRM
Manage, Architect IT Infrastructure, Helpdesk and Security
Manage, Forensics team
Project Management
e-Commerce Exchange (ECX.com), Irvine, CA.
Global Director of IT and Development
July 1997 – August 2001
Achievements:
Established and managed a PMO office for all technology related projects
Successfully led, designed, architected and developed a proprietary payment gateway application replacing the need for a physical merchant terminal.
Successfully led, designed, architected and developed an automated database website template tool that allowed customers to build their own website in 20 minutes. this eventually went on to host 86k customers in the continental United States, and Canada generating in excess of $1M a month of revenue.
Established and led a premium support department overseeing 50+ web developers this department became a profit center for ECX.com averaging close to $500k per month in custom development work and consulting.
Successfully implemented Oracle as the global ERP, to position the company for acquisition. Project was completed in 25 months, 11 months early, was almost $2M under budget.
Designed, architected and developed a “Risk Management System”, because one didn’t exist in the client server world yet.
Successfully created an online “Merchant Portal” for Billing and Contracts
Successfully managed and implemented MS Exchange, and Windows NT throughout the national organization.
Established and managed a network operations center and Helpdesk responsible for 11 geographically dispersed co-locations and 53 physical offices with 3200 employees in a 24/7/365 environment.
Successfully implemented a Lucent DAVOX phone system with a national PBX reducing telephony costs by over 300% annually.
Received “Director of the year” award recognized on by all employees 4 years in a row.
Successfully supported payment gateway servers processing hundreds of millions of transactions a day while maintaining and average 99.6% operational uptime for 4 years.
Successfully implemented CISCO edge network security deployment certified and approved by the banking network and FDR.
Responsibilities:
Chief Architect
Manage, Architect ERP, CRM
Manage, Architect IT Infrastructure, Helpdesk and Security
Manage, Architect Global E-Commerce
Manage, Architect Global Application and Product Development
Unicor Funding, Mission Viejo, CA.
Director of IT & Programming
January 1994 – July 1997
Achievements:
Successfully led, designed, architected and developed a processing and underwriting application leveraging SQL, this automated application streamlined the sales process increasing sales by 54% only a month after it was launched. The application eventually was the primary focus of E-Loans when they purchased Unicor Funding in 1998.
Successfully led, designed, architected and developed a Lite CRM and Marketing tool to assist with mailers sent to potential customers who were pre-approved.
Successfully managed and implemented MS Exchange, and Windows NT throughout the national organization.
Established and managed Helpdesk responsible for 37 geographically dispersed locations with 800+ employees in a 24/7/365 environment.
Redesigned global phone system saving $200k a month after redesign.
Successfully led, designed, architected and developed in 1996 the very first online loan application system, this was integrated into the processing and underwriting application allowing customers to track loans and submit paperwork electronically, increasing sales by 20% and customer retention by almost 60% in the first 2 years.
Responsibilities:
Chief Architect
Manage, Architect ERP, CRM
Manage, Architect IT Infrastructure, Helpdesk and Security
Manage, Architect Global E-Commerce
REFERENCES
References are available upon request.
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