Project Manager
Resume:
LAURA-ANN (Laurie) HUFFMIRE
** **** ****, ***** *****, NY 10590 * 914-***-**** * ******.********@*****.***
Professional Profile
Experienced Project/Product Manager with the skill set to manage projects and products at all lifecycles and phases
Versed in Agile and Waterfall Project Management Methodologies
ITIL process oriented with extensive end-to-end application software planning, design, development, testing & release deployment
Ability to facilitate and coordinate global end-users and vendors’ testing and implementation
Natural ability to lead, coordinate and collaborate with teams
Highly organized and process driven multi-tasker who holds a large picture perspective while being detail focused
Exceptional interpersonal and negotiation skills; able to foster lasting relationships built on trust
Proficient in Microsoft Word, Excel, Outlook, Power Point, Visio, Project and developing & maintaining SharePoint sites
Professional Experience
2016 – Present Project Management
GenRe / Contractor
Key Achievements
Managed implementation of new global wireless network
Responsibilities Included
Develop, maintain and provide all necessary project documentation and artifacts; includes gathering and documenting requirements, Project Charters, Vision and Scope document, Risk Assessment documents and detailed master project plan
Facilitate reoccurring project status meetings with clients, sponsors and support teams to track, document and communicate project deliverables and risks
Manage project scope; creating and distributing schedule and status reports
2005 – 2015 Project Management / Product Management
Bank of America / Merrill Lynch
Key Achievements
Managed several global product migrations and upgrades for 200K+ global users
Implemented and managed Service Improvement Plans for 2 network vendors resulting in performance improvement
Responsibilities Included
Managed the end-to-end products and custom web applications offered by the End User Computing group firm wide; products managed included Microsoft Lync, Microsoft SharePoint, Remote Access and Web Conferencing
Managed cross-functional, distributed virtual project teams employing standard IT project management discipline
Managed Stakeholder expectations to meet project deadlines and maintain high levels of quality throughout project phases while identifying, escalating and managing project changes and risks
Developed, maintained and provided all necessary project documentation and artifacts; included gathering and documenting client requirements, Project Charters, Vision and Scope document, Software Requirements Specifications document, Product Definition document, Service Roadmap, Resource Plans, Risk Assessment document and detailed master project plan
Developed product service levels, provisioning process, chargeback model, support model and change and release cycles
Facilitated reoccurring project status meetings with clients, sponsors and support teams to track, document and communicate project deliverables and risks
Managed project budgets and scope; creating and distributing project financial and schedule reports
Managed and coordinated product enhancements and releases with User Community, supporting Engineering and Operational teams
Developed, maintained and provided all necessary client documentation; including user communications, User Guides and FAQs, product reference SharePoint sites and marketing presentations
Worked directly with Help Desk in identifying product and user issues that require solutions for publication
Managed and conducted in depth bug reviews, implementation checkpoints and post-implementation review meetings
Laurie Huffmire * 914-***-**** * ******.********@*****.***
1996 – 2005 Development Manager / Service Delivery Manager
Merrill Lynch, Pierce, Fenner and Smith
Key Achievements
Managed global consolidation project to centralize Remedy infrastructure resulting in a 1-million-dollar annual savings
Responsibilities Included
Implemented, supported and maintained the vendor software Remedy to support Merrill Lynch’s global IT Service Management processes including Incident, Problem, Change and Configuration/Asset Management
Gathered, prioritized, managed and coordinated product enhancements and releases with User Community, supporting Engineering, Operational and vendor teams
Led custom application design sessions with internal and external vendor development teams
Coordinated application rollouts and enhancement releases to global user community
Scheduled team resources
Coordinated system administration and training initiative
1991 – 1996 Programmer
Merrill Lynch, Pierce, Fenner and Smith
Project lead for new development for Data Center Automation projects
Program designed and coded in DB2, COBOL, COBOL II, VSAM, Dialog Manager
Tested in MVS/ESA environment
Prepared user guide and project presentations
1985 – 1991 Quality Assurance Analyst/Team Leader
Merrill Lynch, Pierce, Fenner and Smith
Responsibilities included reviewing policies and procedures as relating to Merrill Lynch standards for maintenance and new implementations
Interfaced with application developers
Contacted computer operations to inform them of new application development and coordinated review meetings
Set-up test environment and perform batch, CICS and DB2 testing
As team lead supervised Quality Assurance Reviewers
Maintained production documentation packages
Created new procedure to distribute workload which led to overall increased productivity
Technical Skills
Working Knowledge: Microsoft Office Suite * Microsoft Project * Microsoft SharePoint * Microsoft Lync* BMC Remedy ARS Product Suite * Open Text Corporation – Livelink * TSO/ISPF * OS/JCL * CLIST * OS/MVS-JES3 * VSAM * COBOL * COBOL II * Dialog Manager * DB2 application programming * MicroFocus COBOL * CICS application programming *
Data Modeling * Database logical design
Training and Education
Six-Sigma Green Belt – Project Management
Pragmatic Marketing – Practical Product Management
State University of New York at Stony Brook – Economics
Westchester Community College – Mathematics
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