LAURA-ANN (Laurie) HUFFMIRE

** **** ****, ***** *****, NY 10590 * 914-***-**** * acwrmz@r.postjobfree.com

Professional Profile

Experienced Project/Product Manager with the skill set to manage projects and products at all lifecycles and phases

Versed in Agile and Waterfall Project Management Methodologies

ITIL process oriented with extensive end-to-end application software planning, design, development, testing & release deployment

Ability to facilitate and coordinate global end-users and vendors’ testing and implementation

Natural ability to lead, coordinate and collaborate with teams

Highly organized and process driven multi-tasker who holds a large picture perspective while being detail focused

Exceptional interpersonal and negotiation skills; able to foster lasting relationships built on trust

Proficient in Microsoft Word, Excel, Outlook, Power Point, Visio, Project and developing & maintaining SharePoint sites

Professional Experience

2016 – Present Project Management

GenRe / Contractor

Key Achievements

Managed implementation of new global wireless network

Responsibilities Included

Develop, maintain and provide all necessary project documentation and artifacts; includes gathering and documenting requirements, Project Charters, Vision and Scope document, Risk Assessment documents and detailed master project plan

Facilitate reoccurring project status meetings with clients, sponsors and support teams to track, document and communicate project deliverables and risks

Manage project scope; creating and distributing schedule and status reports

2005 – 2015 Project Management / Product Management

Bank of America / Merrill Lynch

Key Achievements

Managed several global product migrations and upgrades for 200K+ global users

Implemented and managed Service Improvement Plans for 2 network vendors resulting in performance improvement

Responsibilities Included

Managed the end-to-end products and custom web applications offered by the End User Computing group firm wide; products managed included Microsoft Lync, Microsoft SharePoint, Remote Access and Web Conferencing

Managed cross-functional, distributed virtual project teams employing standard IT project management discipline

Managed Stakeholder expectations to meet project deadlines and maintain high levels of quality throughout project phases while identifying, escalating and managing project changes and risks

Developed, maintained and provided all necessary project documentation and artifacts; included gathering and documenting client requirements, Project Charters, Vision and Scope document, Software Requirements Specifications document, Product Definition document, Service Roadmap, Resource Plans, Risk Assessment document and detailed master project plan

Developed product service levels, provisioning process, chargeback model, support model and change and release cycles

Facilitated reoccurring project status meetings with clients, sponsors and support teams to track, document and communicate project deliverables and risks

Managed project budgets and scope; creating and distributing project financial and schedule reports

Managed and coordinated product enhancements and releases with User Community, supporting Engineering and Operational teams

Developed, maintained and provided all necessary client documentation; including user communications, User Guides and FAQs, product reference SharePoint sites and marketing presentations

Worked directly with Help Desk in identifying product and user issues that require solutions for publication

Managed and conducted in depth bug reviews, implementation checkpoints and post-implementation review meetings

Laurie Huffmire * 914-***-**** * acwrmz@r.postjobfree.com

1996 – 2005 Development Manager / Service Delivery Manager

Merrill Lynch, Pierce, Fenner and Smith

Key Achievements

Managed global consolidation project to centralize Remedy infrastructure resulting in a 1-million-dollar annual savings

Responsibilities Included

Implemented, supported and maintained the vendor software Remedy to support Merrill Lynch’s global IT Service Management processes including Incident, Problem, Change and Configuration/Asset Management

Gathered, prioritized, managed and coordinated product enhancements and releases with User Community, supporting Engineering, Operational and vendor teams

Led custom application design sessions with internal and external vendor development teams

Coordinated application rollouts and enhancement releases to global user community

Scheduled team resources

Coordinated system administration and training initiative

1991 – 1996 Programmer

Merrill Lynch, Pierce, Fenner and Smith

Project lead for new development for Data Center Automation projects

Program designed and coded in DB2, COBOL, COBOL II, VSAM, Dialog Manager

Tested in MVS/ESA environment

Prepared user guide and project presentations

1985 – 1991 Quality Assurance Analyst/Team Leader

Merrill Lynch, Pierce, Fenner and Smith

Responsibilities included reviewing policies and procedures as relating to Merrill Lynch standards for maintenance and new implementations

Interfaced with application developers

Contacted computer operations to inform them of new application development and coordinated review meetings

Set-up test environment and perform batch, CICS and DB2 testing

As team lead supervised Quality Assurance Reviewers

Maintained production documentation packages

Created new procedure to distribute workload which led to overall increased productivity

Technical Skills

Working Knowledge: Microsoft Office Suite * Microsoft Project * Microsoft SharePoint * Microsoft Lync* BMC Remedy ARS Product Suite * Open Text Corporation – Livelink * TSO/ISPF * OS/JCL * CLIST * OS/MVS-JES3 * VSAM * COBOL * COBOL II * Dialog Manager * DB2 application programming * MicroFocus COBOL * CICS application programming *

Data Modeling * Database logical design

Training and Education

Six-Sigma Green Belt – Project Management

Pragmatic Marketing – Practical Product Management

State University of New York at Stony Brook – Economics

Westchester Community College – Mathematics

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