Customer Service Administrative Assistant
Resume:
Suzanne Ricks
***********@*****.***
Montgomery, TX 77356
Objective:
Results-oriented customer service representative and sales associate who is self-motivated. I’m a team player who has been viewed by management as a leader within my team that embraces the company mission and objectives. I am looking for a progressive organization with promotional opportunities where I can utilize my customer service abilities.
Skills:
•Cashier trained.
•Cheerful and energetic.
•Exceptional typing and data entry skills.
•Wonderful with customer service and sales.
•Self-motivation and ability to take the initiative.
•Great organization with attention to detail.
•Microsoft and Apple Programs.
Experience:
West Business Solutions San Antonio, Texas
Personal Banker 09/2014-05/2015
•Handled inbound and outbound calls. Provided technical support for the banking mobile app.
•Documented calls in detail in accordance with company policy.
•Worked closely with different levels of management to best satisfy customers’ needs.
Methodist Stone Oak Hospital San Antonio, Texas
Photographer/Film Editor 08/2013-07/2014
•Photographed and made videos of newborn babies taking their first bath and first days with the parents and family.
•Edited photographs and videos with MAC to create videos for the family.
•Managed inventory, time sheets, and Excel documents.
•Up-sale products to family.
Nucomm San Antonio, Texas Customer Service Representative 07/2011-08/2012
•Received inbound calls to assist customers with their accounts.
•Resolved technical and billing issues.
•Up-sale internet and TV package products.
Temporary Jobs Through Personnel One San Antonio, Texas
2008-2010
United San Antonio FCU San Antonio, Texas
Commercial Administrative Assistant 04/2009-07/2010
•Opened new auto and commercial loans.
•Data entry for new loans.
•Outbound collection calls on past due auto and company loans .
•Scheduled appointments for management and clients. Receptionist and
administrative duties.
Guerrero CPA San Antonio, Texas
Administrative Assistant 10/2008-04/2009
•Receptionist duties, networking and marketing.
•Created invoices with QuickBooks and applied payments to accounts.
•Assisted in minor collections.
Kennmark Group San Antonio, Texas
Staffing Coordinator 10/2007-02/2008
•Assisted staff with processing applicants and inputting candidate records.
•Supported recruiters with customer service, answered phones, faxed, filed, screened candidates.
HSBC Bank Tulsa, Oklahoma
Collections Representative 06/2006-04/2007
•Made multiple inbound and outbound calls to customers with delinquent accounts.
•Resolved issues with angry customers.
•Helped customers with ideas to help make their payment or transfer them to programs offered
for debt.
•Used customer service skills to make sure customer was pleased before getting off phone.
Education:
Ashford University 2012 -2013
San Antonio College 2015
Majoring in Business Management
3.5 GPA
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