Customer Service Medical
Resume:
SHERRI D. CRUZ
**** ********* *********, *** **
Oakland, CA 94605 (Relocating to Miami-Dade in October 2016)
**************@*******.***
OBJECTIVE: To find a stable position in which I can utilize the skill set gained during my extensive support experience in the medical, legal, and entertainment fields, (technological as well as my superior interpersonal skills and ability to multi-task).
EMPLOYMENT HISTORY:
December 2012-Present: Currently working various temporary positions in legal, medical front office & transcription, as well as general office, data entry, reception and Customer Service, as these become available. Assignments have included SEIU-UHW, Pixar, Pandora, Children’s Hospital-Oakland, Chase and Wells-Fargo Bank.
September 2012-December 2012: Dietz, Gilmor & Chazen, San Francisco, CA. Temporary Legal Assistant/Transcriptionist on special project.
January 2012-September 2012: Advanced Physical Medicine & Rehab Group, Oakland, CA: Medical Transcriptionist (Temporary)
September 2002 through March 2010: Kaiser Permanente: Oakland/Walnut Creek, California: Medical Secretary/Transcriptionist in Occupational Medicine Department (2002-2005) and Diagnostic Imaging (2005-2009). During one year transition after region-wide job elimination, assigned positions included Call Center (Appointment scheduling), Internal Medicine Clinic (front and back office), Orthopedics (surgical scheduling and benefits verification), Sleep Clinic administrative support for the Department Manager and Assistant Department manager, and Legal Secretary pool at the Regional Office.
August 2001-September 2002: Silicon Valley College (Now Carrington College), Emeryville, California: Instructor for the Medical Administrative Assisting program, teaching Medical Terminology, Medical Office Procedures, Medical Records administration/transcription, basic Billing and Coding (ICD-9, CPT), scheduling, insurance procedures (including Workers Compensation, Medicare, and Medi-Cal).
Other Relevant Work Experience:
August 1992-June 1999: Celebrity Personal Assistant, Los Angeles, CA. Personal Assistant/Confidante to Semi-Retired Actor/Singer: Received telephone calls, emails, letters, proposals, contracts and other forms of correspondence on behalf of the celebrity. Maintained record of each correspondence. Made travel, food and accommodations arrangement for business or personal tours. Entrusted with making bill payments on behalf of the celebrity from both personal and business accounts. Managed home and office of the celebrity and his wife, including personal errands from his Beverly Hills home, Utah horse ranch, and temporary residence in Branson, MO when working there. Coordinated “meet and greet” sessions with the celebrity before and after appearances. Handled all requests for autographed photos. Transcribed notes for celebrity’s speeches for his various political and charitable causes.
EDUCATION:
United States Public University, Chester, WV. Accounting Major (BS program)-Currently enrolled full-time.
Heald College, San Francisco, CA. Paralegal studies (AAS)
Troup Area Technical College, LaGrange, Georgia. Licensed Vocational Nursing diploma. 1980-82.
PERSONAL REFERENCES AND ADDITIONAL WORK HISTORY AVAILABLE UPON REQUEST
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