WESLEY CAMPBELL

**** ***** ****** ****,, *******, N.C. 28025 / 704-***-**** / acwrl1@r.postjobfree.com Applicable Skills

Proven leader and trusted teammate

Proficient in computer based research

Intermediate knowledge of Microsoft Office Suite

Great memory for retaining information

Effective Team Manager

Record of productivity and efficiency while working in high stress environments

Adept at managing customer needs

Outstanding multitasking skills

Excellent Problem Solving

Professional Experience

Corning, Inc. – M idland, NC JUN 2015– PRESENT

Team Facilitator

As a Team Facilitator, I executed operating and maintenance plans to achieve shift and department objectives. These plans included daily production and quality metrics for two departments.This position required the monitioring of certification objectives and training plans while ensuring shift accountability for adherence to SOP and maintaining compliance with changes to SOP. I interacted with multiple support groups that included different engineering groups, Manufacturing Excellence and Quality teams. I reviewed shift performance with my team daily and ensured that the shift executed operating procedures and followed established protocols. I am responsible for conducting initial investigations into safety and quality incidents, reporting the results of the investigation and ensuring that any corrective actions are implemented.

Corning, Inc. – M idland, NC JUL 2012 – JUN 2015

Manufacturing Technician and Lead Shift Trainer

As the Lead Shift Trainer, I conduct all new hire training and annual re certifications of all team members. The trainer position requires a high degree of patience, problem solving and the ability to identify and adapt to the strengths of each individual. Additionally, as the Lead Trainer, I take on the responsibilities of the MT 2 as needed or directed. I make concerted personal efforts to follow up with my trainees to build and maintain a high degree of morale and teamwork. As the Emergency Response Team shift Captain, I am responsible for team leadership and for Incident Command during on site emergency incidents. As the Captain, I am accountable for the development and delivery of training for the individual shift and as a member of the Emergency Response Team Leadership Group.

Allen Volunteer Fire Department – C oncord, NC A UG 1987 –FEB 2001, A UG 2010 PRESENT Volunteer Firefighter/ EMT and Administrative Captain I am the Administrative Captain as well as a volunteer firefighter and EMT. As the Administrative Captain I am responsible for creating and maintaining records management systems as required by the State of North Carolina and OSHA and for the development and delivery of training. I also have the responsibility of being a traditional line officer as an Incident Commander, interior firefighter and Emergency Medical Technician. As a Captain, I am responsible for the safe and quick mitigation of fires, medical emergencies, traffic crashes and rescue incidents.

Connextions, Inc. – C oncord, NC MAR 2010 – J UN 2012 Coach / Supervisor for the Vonage Phone Service Account Front line supervisor in a high volume technical support / customer service call center that operated up to 200 agents at a time. I was assigned up to 26 agents and responsible for up to 60 active agents at any time. I was accountable for weekly, monthly and quarterly metrics of customer satisfaction successful call completion and agent time/ call management. I was required to conduct and record weekly performance conferences with each agent. My team was a night shift team, and was generally assigned all new hires. My team won the outstanding team performance award for customer satisfaction and successful call completion multiple times under my leadership

Met Life Insurance Company – Long Island City, NY NOV 2005 – DEC 2009 Business Systems Analyst / Litigation Support

I was responsible for the routing, warehousing and analysis of electronic messaging in support of the Litigation and Compliance units of the corporate Legal Affairs department. I analyzed eDiscovery documents as requested and then distributed for legal counsel. My day to day activities included the management and coordination of Information Discovery requests from multiple internal and external sources. Managed and coordinated all hardware and software procurement and implementation. Concord Police Department – C oncord, NC MAY 1999 – MAY 2005 Police Officer

As a general patrol officer, I answered routine calls for service, conducted criminal investigations, traffic enforcement and warrant service. My self initiated focus was on traffic enforcement and warrant service. My certifications included N.C. Chemical Analyst, N.C. Intermediate Law Enforcement, SWAT, High Risk Warrant Service, RADAR, Field Training Officer and Community Policing. I was commended on multiple occasions by letters from the public for being an outstanding officer. I was recognized by the Cabarrus County Mothers against Drunk Driving for being a top Driving While Impaired Enforcement officer for 2002. Education

Appalachian State University MAY 1994

Bachelor of Science Criminal Justice Major: Criminal Justice, Minor: Sociology