Medical Customer Service
Resume:
Cissie Baker
PO Box ****
Conover, NC *****
I have years of experience in healthcare with excellent communication and customer service
skills. Ability to organize and prioritize tasks.
Education
Ashworth College 1999 Medical Assistant, Graduated with honors, Delta Epsilon Tau
Georgia Alpha Chapter
Ashworth College 2007 Associate Degree Business Management
NHA Certified Clinical Medical Assistant, 1999-2018
ASPT Certified and NPCE Certified Phlebotomy Certification 1989 2017
NHA EKG Certification 1989
CVMC office X ray 1989 1990
Effective Teaching Training 1998
American Red Cross, BLS CPR Instructor 2013 2018
American Red Cross, CPR Certified 2016-2018
Employment:
Western Piedmont Community College
Phlebotomy Instructor
Medical Laboratory Procedures Instructor
12/05/2014-Current
Teach assigned classes. Create an effective learning environment. Meet classes as assigned. Present
instruction based on the competencies and performance levels of the course. Maintain accurate
attendance and scholastic records of students. Use teaching methods designed for a variety of learning
styles. Use course text, outline and other methods.
Caldwell Community College and Technical Institute
Phlebotomy/CPR Adjunt Instructor
10/15/13 current
Teach assigned classes. Create an effective learning environment. Meet classes as assigned. Present
instruction based on the competencies and performance levels of the course. Maintain accurate
attendance and scholastic records of students. Use teaching methods designed for a variety of learning
styles. Use course text, outline and other methods.
Organize and schedule phlebotomy students for clinical sites for students and follow up at clinical site as
student progresses. Verify the clinical completion of each student’s attendance logs and evaluation forms.
Summit Health
05/2011 current
Team Lead
Biometric Screenings which include:
Phlebotomy
EKG
PFT
Vital Signs
Injections
Medical forms
Drug screens
DNA testing
Vision Screenings
Coaching results
Finger stick
Phlebotomy
CLIA/COTA waived testing
Various blood collection machines
Health Solutions 02/2013 current
Team Lead
Biometric Screenings which include:
Phlebotomy
EKG
PFT
Vital Signs
Injections
Medical forms
Drug screens
DNA testing
Vision Screenings
Coaching results
Finger stick
Phlebotomy
CLIA/COTA waived testing
Various blood collection machines
Onsite Healthcare
01/2012 current
Phlebotomy
EKG
PFT
Vital Signs
Injections
Medical forms
Drug screens
DNA testing
Vision Screenings
Coaching results
Finger stick
Phlebotomy
CLIA/COTA waived testing
Various blood collection machines
HEALTH SOLUTIONS
Team Lead
01/2013 current
Phlebotomy
EKG
PFT
Vital Signs
Injections
Medical forms
Drug screens
DNA testing
Vision Screenings
Coaching results
Finger stick
Phlebotomy
CLIA/COTA waived testing
Various blood collection machine
Family Healthcare Practice
08/2006 02/2011
Coordinate and schedule interviews, offer letters and administer background checks and drug testing.
HR duties as required by owner.
Perform paper work and computer kept records for new hires.
Vital signs
Various blood collection machines
Minor surgery
Prescription call in
Autoclave instruments
Point Of Care logs/test
Order all clinical supplies/stocked
Order all medications and immunizations
Phlebotomy
Order entry
IV
In/out Cath
Injections
Medical history
PFT
Triage
Call results
EMR
360 medical server
Refer patients as needed to specialty providers
All aspects of Clinical and front office
Peach Tree Quicken books
Appointments, answering phones and other clerical skills
Collecting money
Billing
Coding CPT, ICD 9 and HCPCS
Catawba Valley Medical Center
08/1987 04/2006
Vital signs
Various blood collection machines
Minor surgery
Prescription call in
Autoclave instruments
Point Of Care logs/test
Order all clinical supplies/stocked
Order all medications and immunizations
Phlebotomy
Order entry
IV
Injections
Medical history
Referrals
Pre op
Post op
Anesthesia assistant
Coaching nutrition
PAP program
In/out Cath
Medical records charting
PFT
Correspondence
Maintained all medication
Discard out of date medications
Billing
Coding CPT,ICD 9 and HCPCS
Collecting payments
Answering calls
Nebulizer treatments
Triage patients
Call results
EMR
Computer skills with lab entry, patient data,vitals and results
Great communication skills
All aspects of Clinical and front office
References
Elbert Parris 828-***-****
Danah Bowman 828-***-****
Dr. Hy Chi 828-***-****
Contact this candidate