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Medical Customer Service

Location:
Newton, NC
Posted:
September 25, 2016

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Resume:

Cissie Baker

PO Box ****

Conover, NC *****

828-***-****

I have years of experience in healthcare with excellent communication and customer service

skills. Ability to organize and prioritize tasks.

Education

Ashworth College 1999 Medical Assistant, Graduated with honors, Delta Epsilon Tau

Georgia Alpha Chapter

Ashworth College 2007 Associate Degree Business Management

NHA Certified Clinical Medical Assistant, 1999-2018

ASPT Certified and NPCE Certified Phlebotomy Certification 1989 2017

NHA EKG Certification 1989

CVMC office X ray 1989 1990

Effective Teaching Training 1998

American Red Cross, BLS CPR Instructor 2013 2018

American Red Cross, CPR Certified 2016-2018

Employment:

Western Piedmont Community College

Phlebotomy Instructor

Medical Laboratory Procedures Instructor

12/05/2014-Current

Teach assigned classes. Create an effective learning environment. Meet classes as assigned. Present

instruction based on the competencies and performance levels of the course. Maintain accurate

attendance and scholastic records of students. Use teaching methods designed for a variety of learning

styles. Use course text, outline and other methods.

Caldwell Community College and Technical Institute

Phlebotomy/CPR Adjunt Instructor

10/15/13 current

Teach assigned classes. Create an effective learning environment. Meet classes as assigned. Present

instruction based on the competencies and performance levels of the course. Maintain accurate

attendance and scholastic records of students. Use teaching methods designed for a variety of learning

styles. Use course text, outline and other methods.

Organize and schedule phlebotomy students for clinical sites for students and follow up at clinical site as

student progresses. Verify the clinical completion of each student’s attendance logs and evaluation forms.

Summit Health

05/2011 current

Team Lead

Biometric Screenings which include:

Phlebotomy

EKG

PFT

Vital Signs

Injections

Medical forms

Drug screens

DNA testing

Vision Screenings

Coaching results

Finger stick

Phlebotomy

CLIA/COTA waived testing

Various blood collection machines

Health Solutions 02/2013 current

Team Lead

Biometric Screenings which include:

Phlebotomy

EKG

PFT

Vital Signs

Injections

Medical forms

Drug screens

DNA testing

Vision Screenings

Coaching results

Finger stick

Phlebotomy

CLIA/COTA waived testing

Various blood collection machines

Onsite Healthcare

01/2012 current

Phlebotomy

EKG

PFT

Vital Signs

Injections

Medical forms

Drug screens

DNA testing

Vision Screenings

Coaching results

Finger stick

Phlebotomy

CLIA/COTA waived testing

Various blood collection machines

HEALTH SOLUTIONS

Team Lead

01/2013 current

Phlebotomy

EKG

PFT

Vital Signs

Injections

Medical forms

Drug screens

DNA testing

Vision Screenings

Coaching results

Finger stick

Phlebotomy

CLIA/COTA waived testing

Various blood collection machine

Family Healthcare Practice

08/2006 02/2011

Coordinate and schedule interviews, offer letters and administer background checks and drug testing.

HR duties as required by owner.

Perform paper work and computer kept records for new hires.

Vital signs

Various blood collection machines

Minor surgery

Prescription call in

Autoclave instruments

Point Of Care logs/test

Order all clinical supplies/stocked

Order all medications and immunizations

Phlebotomy

Order entry

IV

In/out Cath

Injections

Medical history

PFT

Triage

Call results

EMR

360 medical server

Refer patients as needed to specialty providers

All aspects of Clinical and front office

Peach Tree Quicken books

Appointments, answering phones and other clerical skills

Collecting money

Billing

Coding CPT, ICD 9 and HCPCS

Catawba Valley Medical Center

08/1987 04/2006

Vital signs

Various blood collection machines

Minor surgery

Prescription call in

Autoclave instruments

Point Of Care logs/test

Order all clinical supplies/stocked

Order all medications and immunizations

Phlebotomy

Order entry

IV

Injections

Medical history

Referrals

Pre op

Post op

Anesthesia assistant

Coaching nutrition

PAP program

In/out Cath

Medical records charting

PFT

Correspondence

Maintained all medication

Discard out of date medications

Billing

Coding CPT,ICD 9 and HCPCS

Collecting payments

Answering calls

Nebulizer treatments

Triage patients

Call results

EMR

Computer skills with lab entry, patient data,vitals and results

Great communication skills

All aspects of Clinical and front office

References

Elbert Parris 828-***-****

Danah Bowman 828-***-****

Dr. Hy Chi 828-***-****



Contact this candidate