Customer Service Representative
Resume:
Pooja Shankar
**** ******** ***** *******, ** ***50
************@*****.***
Summary: U nder supervision, perform a wide variety of responsibilities including administrative, clerical and technical accounting duties, process opening orders, initial file set up, deposit and distribution of funds, written transmittals for funds and documents, pre closing maintenance and post closing follow up on assigned files, performing financial record keeping and reporting duties in support of assigned accounting system. Including accounts receivable, accounts payable, payroll, collection, cash and credit card management. W ork Experience
Skills & Capabilities
Team player and ability to work well with customers and present a friendly, helpful attitude at all times.
Work collaboratively and communicate effectively with subordinates and management team.
Self driven, highly motivated, confident, energetic, detail oriented and creative.
Strong customer service and excellent use of interpersonal skills.
Ability to obtain and process information and analyze quantitative data.
Technical knowledge related to the job and proficiency with computer software programs.
Ability to create and/or edit written reports and to sell and influence others. Recreational Leader
City Of Patterson, Patterson, CA February 2016 to Present
Managed finances for Hammon Senior Center
C omputed sales prices, total transactions, received and processed cash or credit payments.
Thorough knowledge of customer service, office management and basic bookkeeping procedures.
Managed the facility
Coordinated events and trips for the facility
Prepared agendas for the Senior Board members
Field Energy Specialist
Solar City, Modesto, CA. February 2 015 November 2015
Ascertain and record totals of repair orders and verify against all cash, checks and credit card payments on hand at end of shift.
Effectively communicate to identify cross selling opportunities while interacting with customers to enhance service experience.
Emphasis on revenue maximization on core products and services, while resolving customer issues and needs.
Achieve company goals 97% for Customer Satisfaction, while supporting personal and team goals of 99% for Customer Satisfaction Surveys.
Driven to provide continuous improvement by communicating customer feedback to team and engaging in action plan to improve of operational performance and customer satisfaction.
In home consultation on energy efficiency and cost savings
Tri lingual translation in Hindi, Punjabi and English.
Develop, collaborate and build relationships on with existing clientele. Front Desk Guest Service Representative
Best Western Town Lodge, Modesto, CA. S eptember 2014 January 2015
Customer Service/Communication Skills listen and help resolve conflicts with customers. An expert communicator with the ability to listen effectively for issues, and communicate clearly, friendly way to solve the problem and keep the customer satisfied.
Anticipate and address guests service needs
Promote a safe working environment
Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift
Practice safe working habits, including bending and lifting appropriately to avoid injury, reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping hazards
Comply with the Best Western Policies, Procedures and Code of Ethics
Performs any additional tasks which are assigned by management Front Desk Guest Service Representative
Springhill Suites Marriott, Modesto, CA . S eptember 2009 July 2011
Always greet guests in a friendly and professional manner according to Marriott’s standards.
Engage each guest as a unique individual and listen attentively to their requests.
Perform accurate check ins and check outs of guests daily
Answer the telephone in a timely and professional manner
Make reservations over the phone and in person
Run daily reports to check reservations for accuracy and identify any special requests
Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift Data Clerk
Cost U Less, Oakdale, CA. September 2008 June 2009
Handled day to day activities
Computed sales prices, total transactions, received and processed cash or credit payments.
Familiarity with the use office machines (e.g. fax, printer etc.)
Thorough knowledge of customer service, office management and basic bookkeeping procedures
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills with clientele and contractors.
Good organizational and multitasking abilities fast paced environment.
Good problem solving skills for issues that need spontaneous results. Tri Lingual
English/Hindi/ Punjabi
Education
University Of Phoenix. Modesto, CA. Bachelors of Science in Accounting 2 015 2019 Sacramento Job Corps, Sacramento, CA. Certified Office Assistant 2007 2008 MGH Memorial High School High School Diploma 2002 2006
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