Customer Service Sales
Resume:
Andrea Mendez
***** ***** **. *******, ** *****
***********@*****.***
Professional Experience:
Walmart Pico Rivera, CA
Department Manager
January 2014 – Current
Responsibility: Providing 100%customer service, being a team player with co-workers and management. Keeping department fully stocked, off and on sales floor. Making sure all prices changes and product counts are correct. Marking down all clearance item down. Managing five associates with in my department, giving them daily tasks. Attending weekly meetings in regards to department sales and shrink. Ordering product and removing recalls. Always keeping an open communication with all upper management regarding issues with in my department . Golden State Water
Customer Service / Call Center
February 2010 – 2014
Responsibility: Handling in coming call regarding customers account, billing questions, starting new service, cancellation of service. Updated customer billing information. Provided correct information regarding increases and providing qualifications for low income programs. Problem solving with customer regarding no water issues or power. Logging all conversation with customer on customers account. Dispatched all emergency calls regarding any water issues or power. Attending monthly training for up coming changes with in the company . Easy Life Furniture
Key Holder / Manager
June 2006 – 2009
Responsibility: Opening and closing store, bank despots, morning meeting regarding goals for days sales numbers. Checking all previous sales order, making sure freight, method payment and items a correct along with delivery dates. Provided information to customers regarding products on and of sales floor. Keeping up with future products and changes. Making sure at the end of business day all payment method is correct, safe counted and faxing all logs regarding, bank deposits, sales, freight, payment methods and safe count to corporate.
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