Customer Service Manager
Resume:
Geneia F. Meulener
**** *.*. *** ** Homestead, Florida
*********@*******.***
SUMMARY
Responsible, customer-focused professional with more than 10 years experience in performing reception, clerical and administrative duties. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, phone calls and answering to customer inquiries. Bilingual: Fluent in English and Spanish. Proficient in various PC operations.
OBJECTIVES
Seeking a Receptionist position were I can demonstrate my communication skills, clerical abilities and front desk experience to ensure the efficiency for this company.
EDUCATION
Interamerican University of Puerto Rico. Aguadilla Campus .
Bachelor Degree Elementary Education
Aguadilla, Puerto Rico Graduated May 1998
EMPLOYMENT HISTORY
Dynamic Pediatric Therapy
Assistant Manager
Homestead, Florida February 2015 - Present
*Maintain front desk & Reception area. Including greeting patients & answer high volume phone call with multiple inquires.
*Guide new patients on Initial process
*Medical Coding & Billing
*Billing Insurance Companies (Medicaid, CMS, Simply, United, WellCare / Staywell & ATA ( Humana,Sunshine, Amerigroup)
*Request Authorizations from Insurances for Patients
*Input Payment in Clinic Sourse
*Contact and Communicate with Insurance Companies
*Follow up on Authorization Request through the Insurance Companies
*Manage and Supervise over 14 Therapist for Speech, Occupation and Physical Therapy
*Schedule Patient for daily treatment using Clinic Source.
*Schedule patients for Initial Evaluations & Re-Evaluation
*Communicate with parent and Doctors on a daily basis
*Schedule Therapist Vacations
*Follow up and Billing No Shows patients
*Follow up No Shows & Cancellations
*Fax new Evaluation & Re-Evaluations to Doctors & Social Security Administration
*Keeping record of upcoming Plan of Care expiration date & Re schedule new Re-Evaluations
Crystal Clear Audio
Office Manager
Homestead, Florida April 2012 - Closing (2015)
* Welcome visitors, determine nature of business
* Answer telephone calls
* Correspondence Handling
* Customer Service
* Bill Processing * Payments to Vendors
* Ordering Supplies & Materials for Business & Office Needs
Dr. Carlos E. Rivera
Filling & Billing
Miami, Fl
January 2010 – April 2012
* Able to perform charge review
* claim submission
* claim follow-up
* Calling Insurance Company for Authorizations
* Contacting Pharmacy for Approvals
* Payment posting
* Filling Paper work
* patient statements
* Collections
Family Motors Auto Sales
Title Clerk
Miami, Florida
June 2009 – January 2008
*Handleling Phone Calls
* *Complete Paper work for Financing
* Handling deposit & weekly payments
* Title & Registration paper work.
* Leans
* Answering customers questions
* Contact vendors & Sub- Contractors
* Inventory
Contact this candidate