Project Management Product Marketing Staff Training / Team Leadership

Rachel Thompson

**** ****** **. *******, ** *****0 520-***-**** ***************@*****.***

Environmental Resource Specialist

Profile: Motivated and quality-minded professional with a rich blend of skills across customer relations, project management, team leadership, and inventory management seeking opportunities in the environmental technology field. Strong interpersonal and communication skills; easily connects to all personality styles and builds strong customer relations. Valued knowledge and education in Environmental Technical Management.

Areas of Excellence

Project Management

Product Marketing

Staff Training /

Team Leadership

OSHA / Regulatory Compliance

Quality Assurance / Testing

Procurement / Cost Reduction

Customer Service

Environmental Resource Management Knowledge

Inventory Management

Presentations / Demos

Education

ARIZONA STATE UNIVERSITY, Mesa, Arizona

Bachelor of Science in Environmental Technology Management, 2013

Courses: Organic Chemistry, Environmental Management, Environmental Regulations, Hazardous Waste Management, Sustainable Biological Systems, Water and Wastewater Treatment, Wilderness and Parks in America, International Environmental Management, and Latin America Independence.

CENTRAL ARIZONA COLLEGE, Coolidge, Arizona

Associate of Science Degree, 2008

National Honor Society

Environmental Technology

TOWN OF GILBERT, Gilbert, Arizona Sept 2012 – May 2013

Environmental Outreach Specialist Intern

Served as a volunteer to educate community in the process of recycling used products.

Project Description:

Employed a 65-gallon recycling trashcan to place in libraries for purpose of capturing public awareness in recycling. Created a form of artwork using the three R’s: Placed a recycle word puzzle on one side of can, created a poster from recycled items for the word “reuse” on second side, and on final side, placed examples of methods in reducing waste.

Presented project at an academic symposium and used for capstone project at Arizona State University.

Contacted elementary and high schools to encourage start up recycling programs.

Educated in the importance of recycling by communicating to children through elementary school projects.

Worked in tandem with coworkers as a volunteer teaching children and adults the importance of recycling through PowerPoint presentations and demonstrations created from recycled items.

Canvassed neighborhoods tagging recycle bins containing items that were not recyclable.

Aided in various tasks as needed.

quality assurance

EHRMANN AZ DAIRY LLC, Casa Grande, Arizona August 2014 – June 2015 SHAMROCK FOODS, Phoenix, Arizona MARCH 2016 – MAY 2016 WEST ROCK, Eutaw, Alabama august 2016– current

Lab Technician

Ensured quality awareness to the operations team and cooperation with all departments within the plant.

Communicated regularly with the operators and the production management team to keep them informed.

Monitored and performed laboratory Standard Operating Procedures, Hazard Analysis &Critical Control Points and Quality Management System facility specific programs.

Rachel Thompson Page 2

Customer Service / Management

SAM’S CLUB, Casa Grande, Arizona April 2014 – august 2014

Cake Decorator

Aided customers in placing cake orders and locating products.

Conducted cake icing/decorations on wedding, birthday, and cup cakes according to customer specifications.

Stocked shelves and tracked cake inventory.

Moved older products to front shelves and donated out-dated products to Saint Mary’s food bank.

Established a strong business network to ensure returning customers.

Managed customer issues and negotiated late cake orders by providing discounted prices.

TOMMY’S BISTRO, Casa Grande, Arizona 2013 – january 2015

Server (May 2014–Jan 2015) / Head Server (Sept 2013–Jan 2014)

Ensured customers a pleasant dining experience and quality service.

Greeted dining guests, informed and aided in menu selection, and wrote food orders.

Conducted final check of food items prior to serving and ensured prompt delivery.

Cleared plates based on times appetizers and entrees were processed in kitchen.

Ensured cleanliness of dining area prior to serving.

Held accountability for handling/serving all food items while adhering to policies and procedures.

Aided employees on decision making processes to appease customers with issues in ordered food.

Supervised and trained servers on customer service and job accountabilities.

Established a strong network of returning customers.

Managed inventory and procured items to ensure full monthly coverage.

Marketed company products to customers.

ADDITIONAL EXPERIENCE

BUCA DI BEPPO, Mesa, Arizona

Server (2011–2012)

LOGAN’S ROADHOUSE, Gilbert, Arizona

Server (June-Sept 2011)

EL CHARRO CAFÉ, Tucson, Arizona

Server (2009–2010)

EVA’S MEXICAN FOOD, Arizona City, Arizona

Server (May-Aug 2008)

TRANSCEND BROADBAND, Casa Grande, Arizona

Office Assistant (2006–2007)

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