Customer Service Microsoft Office

Fouzia Benjmain

Staten Island, NY, *****

347-***-****

********@*****.***

OBJECTIVE:

To obtain a full time position utilizing my skills, experience and training to add value to the organization

PROFESSIONAL EXPERIENCE:

• Provided all aspects of customer service, answering questions on wait times, tax filing processes and other tax related financial subjects

• Welcomed clients to the office and input client data into company computer record system

• Operated multiline phone system and routed calls to requested extension

• Delivered instruction to elementary school children in the absence of the assigned instructor

• Met with parents to discuss child’s progress or behavior

• Established primary financial accounts within the Pru-Serve Financial Management System

• Performed quality assurance and system testing on existing financial accounts

• Processed financial data for systematic withdrawal plans, cash transfer system and automatic investment plans

WORK HISTORY:

H&R Block Staten Island, NY

Client Service Professional January, 2016 – April, 2016

Department of Education City of New York Staten Island, NY

Substitute Teacher September, 2007- June, 2009

EDUCATION:

St. Johns University Staten Island, NY

Bachelor in Computer Science with minor in Business Administration

College of Staten Island Staten Island, NY

Successful completion in Medical Assistant Program resulting in certification

SKILLS:

• Proficient in the use of all Microsoft office applications

• Multilingual in English, Urdu, and Punjabi in spoken and written form as well as Hindi spoken

• Short learning curve with strong work ethic

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