Customer Service Engineer

Alvin K Head

**** ******** **. *** * Redondo Beach, CA 90277

Home; 310-***-****

Office; 310-***-****

Email;*************@*****.***

CAREER OBJECTIVE

Iam looking for a challenging position as a Project Manager, or Construction Coordinator position in a company specializing in commercial development or retail builds. I have been involved in construction since I was a child.

TECICAL CERTIFICATIONS

General Contractors license (California) Explosives License (Louisiana & Georgia) Radiological Supervisors license (Louisiana) Cased Hole Logging Engineer (Western Atlas) CCNA (Certified Cisco Network Associate) CNE (Certified Novell Engineer 4.11 & 5.0) CNA (Certified Novell Administrator 4.11 CMP (Certified Microsoft Professional

Envisioneer 11

A+ Certification Timberline

Primavera (in progress)

RELATED SKILLS

Read and draw blue prints.

Excellant Kitchen, bath room and closet design skills

Converting hand drawings into working drawings.

Personal network of Subs and installers.

Wan Technologies Network Protocols Intangible skills

IBM & Compaq Desktop systems, Laptops, Servers

Cisco Routers (various Models) Repeaters, Hubs, Switches

Bridges, DSU/CSU, Wan Analyzer, Fluke cable tester, Oscilloscope, Signal Simulators, Digital Fluke meter,

Frame Relay, ISDN, Leased Lines (Tl/T3 & Fractional Tl) IPX/SPX, TCP/IP, BGP, SNMP, RIP, IGRP

Landscaping, Carpentry, Superior troubleshooting and problem-solving

Excellent work ethics, well organized and personable Work effectively as an individual or as a team member

PROFESSIONAL EXPERIENCE

G.SDesigns International 1-2004 - Present

Los Angeles CA General Manager

My primary job includes but not limited to the daily operations of the frrm. I am responsible for all departments Marketing, Accounting, and Sales.Icoordinate the purchase of supplies from local venders and several international suppliers. In an effort to increase sales and develop a stronger organizationIdeveloped the companies' first Mission statement and Strategic plan I also developed G S Designs first comprehensive marketing plan. In the past three years I have increased sales 500 percent. Currently I am developing a plan to increase product quality Iand customer service standards.

I designed, secured financing and managed the construction of on our new retail location in Florida. Currently supervised employee hiring and training.

As the General contractor Ipersonally supervise G.S. Design's Int'l construction operations we specialize in commercial and residential remodels but, we also have undertaken several design build projects.I have completed many designs build projects in the La area. Currently we have two million dollar projects under development.I consider myself hands on supervisor.I need to see for myself if the work is up to my standards.The following is a list duties I perform as the Project manager for GS Designs Int'l

•Due diligence/feasibility study, preliminary project research prior to meeting with client

•Provide coordination fees/time frames for proposals, assist in proposal preparation

•Prepare & maintain project schedules

•Work with team to meet deadlines

•Research various governing entities & become familiar with their development code and processing requirements

•Maintain project notes/records for internal use

•Maintain accurate records of submittal/approval information

•Prepare for and attend meetings with client/team/agencies/commissions

House Raising Inc.

New Orleans LA

Estimator /Project Coordinator

7-2002 - 12-2003

House Raising was a commercial and residential builder out of Charlotte NC. We used the design build method to build structures In NC and LA I was the Project Coordinator in New Orleans LA. I was in charge of all estimating and pre construction activities.

I am computer literate in most Microsoft software particularly MS Project and Excel. Other related applications include Auto Cad 2000.In Timberline I created and maintained my own separate regional database and made it accessible to the home office.

Areas of responsibility

•Pre construction site visits to ascertain special needs

•Project budget preparation, quantifying material, equipment and personnel

•Sub-contractor prequalification (license & insurance verification)

•Bid package preparation

•Pre construction licenses and permits

•Value Engineering

•Processing change orders

•Negotiating vender contracts and ordering supplies

•Obtaining quotes and proposals from sub constrictors

•Overseeing buy out procedures

•Preparation of Close out package for customer

LAC+CSC

Los Angeles County + University of Southern California Los Angeles. CA

11/1999 -6-/2002

Data Systems Analyst

•Responsible for managing individual projects and projects managed by staff

•I perform Network and PC support in a large-scale multi protocol (IP, IPX, TCP/IP

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•Frame Relay, PPP, and ISDN) Multi platform (NT, Novell, Unix) MAN.

•My primary jobs have been the integration of new and legacy SW/HW into our Intranet.

•Trouble shooting user hardware, software, Ethernet network and Main Frame

•Connectivity problems.

•Hardware setup (Compaq, Dell, HP, 3Com,Cisco routers)

•Software installs (95,98 and NT) on daily basses. Upgrades and client installs (Clis,

•Novell) the Administration of SAP

•Install. configure and troubleshoot TCP/IP. IPX/SPX, DNS, WINS, DNS, PPP,

•X-25 RELAY. And VLANS.

•Assist in providing solutions to complex LAN and WAN issues.

•Install/upgrade PC components such as network cards, memory chips, disk drives,

•Modems, motherboards, SCSI and CD-ROM drives

EMTEC inc

Atlanta, GA

PC and Network Technician service

8/1997 - 8/1999

•Novell 4.11Client & server administration

•User hardware and software installs & configurations

•Experience with NT remote access, administration, and NetWare file and print services

•I obtained extensive knowledge of TCP/IP, IPX networking protocols in an educational

•Environment. Coordinated and implemented hardware buildups and lab installs For Gwinnett and Cobb County.

•I also maintained the in-house repair center for our corporate clients and Gwinnett counties 15,000 PCs, printers and hubs.

•Daily On site problem resolution for clients enhanced my excellent customer service Skills. I was also responsible for, maintaining, recommending and/or supporting Technology for business units within the company.

Georgia State Dept. of Education Atlan GA.

User Administration/PC Tech

1/1996 - 8/1997

•Helped the Network engineer design and install the initial servers and workstations at 12

Sires throughout the city

•Configured login scripts on various File servers

•Implemented security on file and print servers

•Made sure the network tape backup jobs were run daily

•Responded to network user requests for assistance concerning their access

•Resources on the network and the operations of various sofu.vare packages

•Performs troubleshooting to isolate and diagnose common PC problems

•Replace defective parts and returns PC to fully operational condition

•Support the Administration of the Network by adding new employees, deleting

•Terminated employees

Western Atlas

Cased hole Logging Engineer International

1980 -1995

I worked 14 years for Dresser Atlas in their domestic and international divisions. This was my first job after graduating Form College with a BS in Business Administration. Istarted in maintenance and ended my career as a Sr. Completion Engineer. Dresser was in the process of building its first Well Logging base in Louisiana when Iwas first hirec! form this point on Iwas involved in either moving or building bases at a half dozen site around the Gulf Coast.

When Itransferred to the International division Iwas in charge of constructing bases in the following countries Bases generally included housing for engineers and support facilities it depended on how remote the base was. Each of these bases cost the company million of dollars to set up.

Singapore Malaysia (Kamomin) Indonesia (Jakarta) Papua Negaunee Thailand (Songkhla)

EDUCATION

Tulane Computer Center, New Orleans, LA Certified Novell Engineer-CNE (4.11) Certified Novell Administrator-CNA

Self -Study at Home

Certified Microsoft Professional-MCP Certified Novell Engineer-CNE (5.0) Certified Novell Administrator -CNA A+ Certification

LAUSD Contractors Boot camp

2008 Turner School of Construction Management

EDUCATION (continued)

Xavier University, New Orleans, LA (1979) Bachelor of Sciences Degree, Business Administration

Delgado College,New Orleans, LA (1996) Associate Degree. Electronics (Computer Repair)

University of Phoenix, Gardena, CA (2002)

Masters of Business Administration (IT Project Management)

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