Temika Towner

*** ****, ****** ** • 773-***-**** • acwrd1@r.postjobfree.com

Career Profile

Highly trained collections agent with a reputation for effectively negotiating agreements,

persuasively communicating with debtors, and closing deals. Knowledgeable and personable

with excellent problem solving skills and strength in areas of credit and collections. Efficient and

skilled in the use of collection and database systems.

Successfully completed Certification in Medical Billing & Coding

Proficient in ICD-9-CM VOLUMES 1&2, CPT/HCPCS, CMS 1500 Forms and HIPAA Regulations

Proficient in Med iSOFT / Microsoft,35 WPM

WORK EXPERIENCE

Hollis Cobb & Associates, Des Plaines IL, 10/15 to Present

Medical Billing Collection Specialist

Remote/Insurance follow-up

Contacted multiple insurance carriers throughout the U.S. with regards to satisfying obligations for unpaid claims.

Follow-up on unpaid balances owed by patients

Van Ru Credit Corporation, Des Plaines, IL 10/13 to Present

Medical Billing Collection Specialist

Acting as liason between my company and patient so an agreement can be reached that is satisfied for both parties involved

Verify, identify & negotiate payment plans for patients with delinquent accounts

Prepare collection files with supporting documentation on accounts

Maintain due diligence of account collection activities

Farmers Insurance, Plainfield, IL 1/13 to 4/13

Contact Specialist

Contacted prospective clients up for renewal on their insurance policy and interest them in making a transition from their current carrier

Over 100 cold calls daily

Set appointments for the agents to give prospects a quote

CTI Chicago, IL 5/08 to 11/10

Collection Agent

Contacted in excess of over 200 customers daily in the United States via telephone to collect on delinquent accounts for parking violations and administrative hearing

Recovered over 50% of all debts assigned by providing efficient arrangements with debtors in financial jeopardy

Carefully located delinquent customers using various resources including fast data software and internet resources

Designed repayment plan to maximize revenue and retain customers

Maintained files and recorded transactions on a daily basis

Midwest Lighting, Chicago, IL 11/07 to 1/08

Telemarketing

Identified and contacted prospective customers to explain types of service

Quoted prices and persuaded consumers to purchase the company's product using prepared sales scripts

Maintained individual daily sales reports

Volunteer Experience

The Greater Chicago Food Depository, Chicago, IL

Volunteer

Help organize non-perishable food drive and assisted with the distribution of the food

Education

Joliet Junior College Joliet, IL, Medical Billing & Coding Certification Completed 12/2012

Midwest Theological Institute, Chicago, IL, GED

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