Temika Towner
*** ****, ****** ** • 773-***-**** • ************@**********.***
Career Profile
Highly trained collections agent with a reputation for effectively negotiating agreements,
persuasively communicating with debtors, and closing deals. Knowledgeable and personable
with excellent problem solving skills and strength in areas of credit and collections. Efficient and
skilled in the use of collection and database systems.
Successfully completed Certification in Medical Billing & Coding
Proficient in ICD-9-CM VOLUMES 1&2, CPT/HCPCS, CMS 1500 Forms and HIPAA Regulations
Proficient in Med iSOFT / Microsoft,35 WPM
WORK EXPERIENCE
Hollis Cobb & Associates, Des Plaines IL, 10/15 to Present
Medical Billing Collection Specialist
Remote/Insurance follow-up
Contacted multiple insurance carriers throughout the U.S. with regards to satisfying obligations for unpaid claims.
Follow-up on unpaid balances owed by patients
Van Ru Credit Corporation, Des Plaines, IL 10/13 to Present
Medical Billing Collection Specialist
Acting as liason between my company and patient so an agreement can be reached that is satisfied for both parties involved
Verify, identify & negotiate payment plans for patients with delinquent accounts
Prepare collection files with supporting documentation on accounts
Maintain due diligence of account collection activities
Farmers Insurance, Plainfield, IL 1/13 to 4/13
Contact Specialist
Contacted prospective clients up for renewal on their insurance policy and interest them in making a transition from their current carrier
Over 100 cold calls daily
Set appointments for the agents to give prospects a quote
CTI Chicago, IL 5/08 to 11/10
Collection Agent
Contacted in excess of over 200 customers daily in the United States via telephone to collect on delinquent accounts for parking violations and administrative hearing
Recovered over 50% of all debts assigned by providing efficient arrangements with debtors in financial jeopardy
Carefully located delinquent customers using various resources including fast data software and internet resources
Designed repayment plan to maximize revenue and retain customers
Maintained files and recorded transactions on a daily basis
Midwest Lighting, Chicago, IL 11/07 to 1/08
Telemarketing
Identified and contacted prospective customers to explain types of service
Quoted prices and persuaded consumers to purchase the company's product using prepared sales scripts
Maintained individual daily sales reports
Volunteer Experience
The Greater Chicago Food Depository, Chicago, IL
Volunteer
Help organize non-perishable food drive and assisted with the distribution of the food
Education
Joliet Junior College Joliet, IL, Medical Billing & Coding Certification Completed 12/2012
Midwest Theological Institute, Chicago, IL, GED