Manager Management
Resume:
Charles Anoff
Sarasota, Florida 34231
*****@*****.***
SENIOR MANAGEMENT
Resourceful, innovative professional with over 20 years of General, Operations and Facilities Management experience within a broad range of companies and environments. Held P&L responsibilities. Expertise in initiating projects and programs to boost efficiency and productivity, while opening new business opportunities for the Company. A Turnaround Champion with proven skills in analysis, management, negotiations, building, motivating, training, planning, observing, initiating and improving operations through policies that promote a team-based work atmosphere, super client services and a positive effect for the corporate bottom line. SELECTED RESPONSIBILITIES AND ACCOMPLISHMENTS
Managed all aspects of a Company multi-location region including development of business and marketing plans, recruitment, hiring and training of staff, budgeting, scheduling work and activities, establishing policies and procedures, procurement of equipment and supplies, customer service, performance evaluations and motivation of employees.
Reduced operating expenses in an institutionally owned office building through review of all operating expenses. Re-bid contract services and instituted energy management and conservation improvements. These changes reduced costs $1.25MM annually and increased property value over $7.5MM.
Improved labor relations at Company with manufacturing facilities in Georgia and New York. Concentrated on spending ample time on the factory floor to enhance personal relations with the workforce. Established regularly scheduled meetings with union representatives to discuss matters of importance. Successfully negotiated three union contracts with no strikes, work stoppages, or work slowdowns.
Increased net cash flow for a garden apartment complex in a soft rental market. Rental amounts included utilities, giving renters no reason to conserve energy. Researched and successfully instituted a Resident Utility Billing System to invoice residents for their monthly share of utility expenses. Succeeded in providing a win/win solution to the agreement of all at no cost to property owners.
Generated lease commission revenue by concentrating on cold calling businesses to obtain listing agreements. Secured an exclusive listing agreement with a successful New York Brazilian BBQ Restaurant, seeking to expand in the Washington D.C. area. Received a market-rate commission from the Landlord and negotiated a lease in high volume location in the Nation’s Capital for this restaurateur.
Collaborated with property managers in the Washington-Baltimore region on the budgeting and performing capital improvements and tenant build-out work, thus freeing the managers for other duties. Projects were completed on time and within budget.
Turned around the management of a 500,000 square foot office building, owned by an INVESCO Real Estate Fund. The trophy office building, headquarters for the U.S. Department of Homeland Security, Immigration & Customs Enforcement Agency, lacked consistent and professional delivery of building services. Replaced the Chief Engineer and maintenance staff. Implemented procedures to insure the consistent delivery of building services and response to routine maintenance and tenant service requests. Managed over $3MM per year in tenant build out work, earning construction management fees of $300K for the Company. Achieved high Tenant satisfaction levels that led to three additional management and leasing contracts for the Company from INVESCO.
Charles Anoff…page 2
Recommended to the Office of Facilities Management at the headquarters of the Immigration and Customs Enforcement Agency, to install an emergency power generation system to support the Agency’s mission critical functions. The Agency contracted with our Company to prepare design and construction of a 2000 kVA natural gas-fired emergency generation system. The $3MM Agency award this project earned our Company a $300K construction management fee.
Motivated direct reports by promoting a team-based work atmosphere. Provided assignments of increased responsibility along with opportunities for additional training and performance incentives that encouraged a sense of ownership in the overall operation.
Established an Administrative Services Group to process tenant escalation billings and rent increases for a Real Estate Developer/Operator with a rapidly growing portfolio of office buildings and tenants. The Group’s team of professionals prepared billings efficiently with increased accuracy. The improved billing rate resulted in favorable cash distributions to the property owners.
Increased productivity and decreased downtime by implementing a new Materials Management System to ensure an adequate supply of parts were in inventory to support production. Outages were minimized, leading to higher production rates, improved customer satisfaction and greater revenue for the Company.
Reversed the high level of office tenant dissatisfaction with building management services at the Skyline Office Complex in Northern Virginia. Installed a new competent Operations Manager and instituted operating procedures to ensure optimum delivery of services. The tenant responses to the following year’s survey were all positive.
EXPERIENCE
NOVA CONSULTING GROUP AND HIRISE ENGINEERING 2013 - Present Project Manager
JONES LANG LASALLE 2006 - 2013
Senior General Manager
CARR AMERICA 2005 - 2006
General Manager
RREEF 2000 - 2005
Manager, Commercial Properties and Operations
H&R RETAIL 1996 - 2000
Associate Real Estate Broker
THE ORIGINAL PANCAKE HOUSE 1992 - 1996
Owner/Operator
HUNTMAR ASSET MANAGEMENT 1990 - 1992
President
EDUCATION/PROFESSIONAL TRAINING
BS, Mechanical Engineering, University of Michigan 1963 Certified Property Manager (CPM) 1985
LEED AP Certification 2010
Additional coursework in Sales, Team Building, Energy Management, Negotiations, Labor Relations, Budgeting, Forecasting, Leadership, Presentations, Safety, Security, Motivation, and Customer Relations.
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