Bill Muldowney

*** **** ***** ************, ** **202 phone: 717-***-**** acwrbw@r.postjobfree.com

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Human Resources Leader

Dynamic Human Resources Manager with a history of outstanding performance in Fortune 500 companies and privately held enterprises. Manages talent and improves organizational effectiveness through effective collaboration with senior leadership. Works well with all levels of the organization and drives human resource and training initiatives through effective design, and facilitation. Seeking a challenging opportunity in HR or training in the northeast U.S.

Success in improving organizational effectiveness, risk management and managing change with proven results improving customer service, morale, productivity, quality, and safety.

Extensive background in strategic HR management including experience in talent management, succession planning, 360 needs assessments, training & facilitation, and change management.

Demonstrated success in negotiating win-win situations; developing team-building programs; and writing SOP manuals, corporate policies, job descriptions, and management reports.

“During any period of significant change, there is considerable angst about where management is taking the organization. Bill not only facilitated that, but he managed in a completely deft and professional manner. Where there could have been confrontation or mistrust, there was instead trust and cooperation that flowed both ways. They come no better than Bill Muldowney.”

– Colonel (ret.) Charlie Forshee, Senior Operations Manager, Sears Holdings

Project Management

Change Management

Succession Planning

Recruitment & Retention

Labor Relations

Organizational Effectiveness

Training & Facilitation

Mentoring & Coaching

Microsoft Word, Excel, PowerPoint

Skill Summary

Professional Experience

REGIONAL HUMAN RESOURCES MANAGER

ORGILL, INC Martinsburg, WV. (current position)

Manage human resources function for the northeast region including staffing, compliance, benefits, compensation, labor relations, talent management & development, safety, and performance improvement.

Key Results:

Improved management flexibility while remaining union free.

Restructured the hiring and on boarding process.

Developed a management development program, driver safety training and a 360 needs assessment.

Designed and implemented an effective safety incentive program.

HUMAN RESOURCES MANAGER

SEARS HOLDINGS CORPORATION Chambersburg, PA. 2004 - 2009

Recruited to help a large (850,000 sq. ft., 450 employees) distribution center in Chambersburg improve the management team and overall performance. Managed the full spectrum of HR operations, systems, and programs. Worked with senior leadership to effectively manage change. Supervised two HR Generalists, a payroll clerk, and two HR clerks.

Key Results:

Improved productivity by 30% through effective training.

Reduced grievances by 95% in one year by effectively working with the union.

Saved the company $1 million annually by improving retention.

HR TRAINING MANAGER

RITE AID CORPORATION Rome, NY. 2002 - 2004

Fortune 100 company and the #3 drugstore chain in the U.S. with $25 billion in annual sales and more than 4,800 drug stores.

Brought in to change culture and improve organizational effectiveness in two large production facilities with over 800 employees. Performed a wide variety of HR functions, including recruiting and staffing, managing safety and security, overseeing labor relations, managing HR records, co-chairing annual benefit enrollment leading all fund raising and community events, and counseling management on personnel issues.

Key Results:

Improved productivity by over 20% through effective organizational development strategies.

Recognized by NY Governor Pataki for outstanding leadership and community service.

Managed a Six Sigma green belt project resulting in an annual savings of $1 million.

SENIOR TRAINING CONSULTANT

DALE CARNEGIE & ASSOCIATES Liverpool, NY. 1992 - 2002

Founded in 1912, teaches sales, leadership, teamwork, and public-speaking skills. Dale Carnegie offers HR consulting and training in more than 75 countries. Clients include Kodak, Motorola, AT&T, Coca-Cola, and BASF.

Consulted with top executives and delivered HR solutions to a wide variety of clients, including Cardinal Health, Carrier Corporation, and Turning Stone Casino; hired and trained sales staff; consulted with clients on organizational effectiveness issues; developed successful change management programs; and delivered first quality training and mentoring solutions.

Key Results:

Consulted with and trained clients from manufacturing, service, professional, and corporate environments.

Achieved a 99% trainer rating from Motorola University (top 1% in the world.)

Improved customer service, quality, productivity, and morale in numerous companies and organizations.

CORPORATE TRAINING MANAGER

FAY’S DRUGS, INCORPORATED Liverpool, NY. 1988 - 1992

Drug store retailer based in central NY; over 300 stores; 3,500 employees; $15 million in sales; #1 market share in central NY.

Spearheaded corporate training for three major retailers in central NY; managed organizational effectiveness and change management for a large retailer; presented technical and soft skills training to all levels in the organization. Also provided HR support in numerous areas including staffing, employee relations, and coaching & counseling.

Key Results:

Orchestrated productivity improvements resulting in annual savings of $250,000.

Drove talent management through 360 needs assessments, core competency analysis, and training.

Successfully co-managed a $2 million construction project coming in on time and under budget.

Education & Training

BACHELOR OF ARTS IN ENGLISH EDUCATION

LEMOYNE COLLEGE Syracuse, NY

Six Sigma Green Belt; One Minute Manager, Situational Leadership; Continuous Improvement;

Dale Carnegie Course; Leadership Training for Managers; High Impact Presentations

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