Sales Customer Service
Resume:
Frank E. Williams, Jr.
Buffalo, New York 14215
OBJECTIVE:
To obtain a position as an Account Executive or Sales Manager that will build on my considerable experience and provide me with the opportunity for advancement.
KEY QUALIFICATIONS:
Results-oriented sales professional with an effective combination of creative marketing, business and entrepreneurial abilities and experience. Team-oriented manager of people, resources and ideas. Demonstrated ability to envision, develop, and market a wide array of consumer and business products and services.
EMPLOYMENT:
AAA WESTERN & CENTERAL NEW YORK (Buffalo, NY) 2014 - Present
Membership Sales Professional (Retention Outcall Specialist II)
Deploys deep product knowledge, problem solving, selling and customer service skills to differentiate AAA from its competitors and communicate the full value of the membership and AAA brand.
Provides courteous and professional counseling in responding to Member inquiries concerning membership benefits and services, including Financial Services, Driving School, Roadside Assistance, Travel Services, Insurance and other member services.
Accurately gather, document and respond to members’ needs using sound business judgment based upon club business rules and policies and match those needs to appropriate and relevant AAA products and services.
Contact members by phone or email upon non-renewal in an attempt to renew membership coverage. Cross sell additional membership products or upsell additional products when appropriate.
Deliver extraordinary customer service to ensure member satisfaction and create a positive impact on membership renewal rates by a demonstrated expertise in matching member needs to relevant AAA product and services
LOCAL EDGE INC. (GOBAL EMPLOYEMENT SOULUTIONS) (Buffalo, NY) 2013 – 2014
Appointment Setter Team Leader and Coach/Lead generator
Call local businesses in predetermined sales territories and markets to set appointments for our outside sales team that specialize in internet marketing and technology centered services.
Meet performance goals and objectives of 150--200 (Ave. 195/day) calls per day and 3-5 (Ave. 5/day) set appointments per day. Follow daily schedule of calling specialized sales projects and leads. Confirm meeting times and dates for our outside sales representatives using Microsoft Outlook.
Ensure all documentation is updated in a timely manner and calling projects are called and kept in a very organized electronic filing system Plan and implement Microsoft Excel Spreadsheets that inform our entire marketing and management team of our short, long term progress of our group.
oLead person in the training of new employee’s orientation, training and coaching. Driven, great work ethic and results oriented team player.
READERS DIRECT INC. (Buffalo, NY) 2007 –. 2013
Telesales Account Manager Team Leader
Deliver prepared sales scripts over the telephone and internet that describes our magazine subscription products and programs in order to persuade our customers to purchase magazines and reading materials from our publishing vendors and partners.
Contact businesses or private customers to explain all of the different types of magazine and reading systems we have access to.
Monitor online campaigns regularly and make recommendations to improve performance metrics for our customers' internet presence.
Obtain customer information such as name, address, payment methods and enter orders into our computer system and share this information with our business vendors to fulfill their particular orders. Set up new marketing program for new vendors and train coach our sale team and new products and services.
WP WHOLESALE INC. (Buffalo, NY) 2012 – 2013
Account Manager
Strategically develop and execute an action plan to consistently reach and exceed monthly sales and gross profit goals.
Prospecting for new customers via the internet and maintain relationships with current customers and clients.
Keep current on the latest trends in the computer and copier supplies industry.
Additional responsibilities include: tracking direct and drop shipments, function as a team player, to multitask, assist in the implementation of social media systems and special marketing programs and prioritize work assignments throughout the day.
MAINSTREETHOST.COM (Buffalo, NY) 2009 – 2011
Telesales Representative
Responsibilities include selling Internet Marketing Solutions, SEO (Search Engine Optimization) and Social Media Marketing packages to small to medium size businesses and not-for-profit organizations.
Research and develop Internet marketing strategies.
Consult with potential customers on PPC (Pay Per Click) campaigns, email marketing systems and text message marketing programs.
Implement search engine optimization (SEO) strategies to improve the performance of our customer’s websites.
Monitor online campaigns regularly and make recommendations to improve performance metrics for our customers' internet presence.
Contact clients on a regular basis to review website / campaign performance and to sell them additional products and services.
Keep current on the latest trends in the search engine and internet marketing industry.
BUFFALO NEWS (Buffalo, NY) 2000 – 2009
Door-to-Door Sales & Adult Carrier
Sale newspaper subscriptions door to door throughout Western New York.
Manage the distribution of “The Buffalo News” newspaper throughout Western New York.
Handle customer problems and concerns.
Solicit new customers.
Hire and train newspaper carriers.
Market and sell newspaper subscriptions to local customers at special events throughout Western New York.
COMP USA, INC. (Buffalo, NY) 1999 - 2000
Market Account Executive (Outside Sales)
Market computer technology training to educational, government and commercial business entities.
Create and maintain a marketing plan for customers.
Design and develop marketing materials and strategies.
Team up with other sales departments in company to sell other computer products.
Cold call prospective clients and customers.
INGRAM MICRO, INC. (Williamsville, NY) 1996-1999
Business Development Representative
Responsible for driving revenue and gross profit.
Team leader in computer networking, conducting information huddles and awareness building throughout our sales team and geographical territory via the internet, in-person communication and electronic services.
Captured market share working in conjunction with our Channel Distribution Team.
Effectively manage, and build incremental government business.
Develop, design and implement strategic marketing, sales and public relations systems to meet short and long-term business goals.
EDUCATION:
Erie Community College - Williamsville, New York (2006 - 2007)
COMPUTER TRAINING: Word 2013 – Beginning & Intermediate Levels.
Excel 2013 – Beginning & Intermediate Levels.
Access 2013 – Beginning Level. Publisher 2013 - Beginning & Intermediate Levels.
Internet E - Commerce & Website Design Training – Beginning Level.
Website design programs – Beginning Level. ACT – Beginning Level.
Business Affiliations: The BCN Networking Group, Buffalo, New York 14209.
TNT True Networking Group, Rochester, New York 14603.
REFERENCES PROVIDED UPON REQUEST
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