Customer Service Representative

Cassandra Ralls

**** *. ******** ***********, ** 65804 417-***-**** **********@*****.***

Objective

To accept a position where my work experiences & personal attributes can benefit a great company.

Education

HS DIPLOMA MAY 1998 LEE’S SUMMIT, MO

Skills & Abilities

Gold Mountain Communications, LLC.

Sept. 2012 to Present

CUSTOMER SERVICE REPRESENTATIVE

Receiving Inbound calls for Hilton World Wide.

Creating a reason for the transfer, the promotion, and creating the need/ want for the vacation.

Training new team members before they come to the sales floor

Mentoring, evaluating, and teaching them sales techniques

Completing quick touches, 3 on 3’s, and Cedar to document performance

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ROI/LLC -SISTERS OF MERCY HEALTH SYSTEMS

SEPT. 2007 TO AUG. 2011

SENIOR PURCHASING BUYER

Creating Purchasing orders with the requestor at the clinic/ hospital

Cross referencing vendor contracts with the item or items needed and sending the order to the vendor

Ensuring that all PO’s have been sent to the vendor, order has been filled, and the shipment is in transit to the right location

Once vendor has provided tracking information then the order is verified with the dock and the dock either confirms or denies the delivery

If order is decrepit or missing then I then follow back of with the vendor in order to reship, return, reorder, or closed out.

Last process is to confirm delivery from our docks to the hospital/ clinic/ or requestor too ensure all has been received and that customer is satisfied

Once all received and everyone is satisfied orders that still remain open on the Lawson 10 purchasing software need to be closed out and accounts should be paid and closed

Business Personnel Services, LLC

Aug. 2003 TO July 2007

Executive Account Consultant

Recruiting, interviewing, prepping and screening applicants for various open orders

Creating job openings by cold calling companies in the metropolitan area to introduce candidates

Performing background, drug screenings, and a variety of tests required by client companies

Keeping daily logs of calls, candidates, and financial reports

Special Skills & Attributes:

MS Office including Word, Excel, PowerPoint, and Access

Purchasing software: Lawson 9 & 10

10 Key Alpha/ Numeric Data Entry

Strong multi line phone experience, filing, and using office equipment

Bookkeeping, AP/AR

Supervisory experience, mentoring, and strong HR benefits experience

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