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Sales Customer Service

Location:
Islip, NY
Posted:
September 24, 2016

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Resume:

Kapil Chawla

** ******** ****, *** *****, New York 11706

631-***-**** acwrb0@r.postjobfree.com

EXPERIENCE:

**/** – Present Capital Contractors, Islandia, New York

Commercial janitorial management company provides janitorial and management solutions.

Treasury & Financial Analyst

Prepares and analyzes monthly management reporting requirements (actual vs. budget/forecast) related to Balance Sheet, Income Statement and Cash Flows.

Assists in the preparation and analysis of the annual budget and strategic plan, including analysis of financial statements and preparation of management presentations.

Prepare, analyze and research trends/irregularities on monthly financial reports to support month end close.

Identified key drivers of variances and communicates to management.

Work with finance and accounting team to develop and expand financial models, including annual budget, weekly & monthly revenue forecast, flash forecast and company liquidity.

Assist with preparation of month-end close reports for the CFO and board of directors.

Prepare monthly calculations of borrowing base to support ABL facility from Chase, and working capital requirements.

Assisting CFO with the development of forecast and budget.

Prepares all analysis related to gross profit and expense performance versus forecast/budget and prior year comparisons.

Coordinate with VP of sales to create KPI’s that allow for an analytical approach to track sales force productivity.

Prepare weekly sales reports for senior management to determine local sales office and individual sales goals, and growth forecasts.

Prepare month end commissions report of Sales force.

Manage cash activities, including daily wire approvals, bank statement and check registers reconciliation.

Manage company’s employee gas card program by issuing new gas cards. Prepare daily spending report to ensure employees adhere to corporate credit card policy.

3/06 – 07/14 Mauro Pennisi Inc., Lindenhurst, New York

A NYS stamping agent for cigarettes and wholesaler of cigarettes, candy, cigars, groceries, tobacco, beverage and consumer durable items to retail stores, gas stations, stationery stores.

Financial Analyst

Analyzed profitability by customer to ensure healthy margins while helping the customer reach specific price points to maintain strong sales.

Created weekly sales reports including commission calculations.

Prepared weekly cash flow analysis.

Prepared weekly budget to actual variance analysis.

Developed pricing strategies, balancing firm objectives and customer satisfaction.

Identified, developed, and evaluated marketing and business strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.

Initiated market research studies and analyzed their findings.

Conferred with clients to provide marketing or technical advice.

Monitored and analyzed sales promotion results to determine cost effectiveness of promotion campaigns.

Planned and prepared advertising and promotional material to increase sales or services, working with customers, company officials, sales department and advertising agencies.

Prepared quarterly report for the NYS Department of Taxation and Finance.

Assisted the organization in achieving cost-effective production with increased quality, efficiency and satisfied customer service.

Responsible for documenting the business process by identifying the business needs.

Managed cash activities, conducted daily wires and bank statement reconciliations.

Assisted new customers by providing them information about the new products and services.

11/02 - 3/06 Yildiz Distributors Inc., East Islip, New York

A wholesaler of cigarettes, candy, cigars, groceries, tobacco, beverage and consumer durable items to retail stores, gas stations, stationery stores.

Financial Analyst

Managed retail workload of 75 stores including Exxon, Gulf, Hess and other Convenience Stores located on Long Island and Metro New York. Responsible for profitable operation with accounts receivables.

Responsible for sending the weekly sales information to MSA (Management Science Associates). Ensured accurate sales data was provided to a variety of sources.

Managed the inventory for the wholesale and retail business

Analyzed, planned, implemented various aspects of the sales and marketing department.

Prepared advertising and promotional catalog to increase sales.

Prepared documents and presentations for various business needs.

Analyzed discrepancies in service or performance and make recommendations for updates.

Interacted with business clients regarding new products, promotions and giving them business promotional ideas.

Dowling College, Oakdale, New York

01/02 – 11/02 Help Desk, Center for Information Technology

Ethernet network maintenance of the entire campus.

Responsible for switches and hubs in the campus.

Updated Computer Systems as needed.

Assisted the Web developers in developing the web site and managing the day-to-day changes on the Web Site.

Updated the latest versions of software for the students and the faculty of the college, by detecting errors and giving copyright of Dowling College.

Handled end users’ calls; solved a variety of printing problems.

Assured network connectivity; assisted faculty and staff with software and hardware problems as needed.

Dowling College, Oakdale, New York

09/01 – 12/01 End User Consultants, Academic Computing Center

Assisted students with computer applications like MS Office, Adobe Photoshop 7.0, and Q-Basic.

Assisted as needed with a variety of computer related operational problems (Student & Faculty).

Reported major hardware and printing problems to the appropriate personnel.

EDUCATION:

Masters in Management of Information Systems, (MIS) Graduated in January 2004 with GPA of 3.6.

Dowling College, Oakdale, New York

Bachelor in Commerce, (B.COM) Graduated in July 2000

University of Delhi, New Delhi, India

COMPUTER SKILLS:

Systems: Windows 98/ 95 / NT4.0 / 2000, XP, IBM-PC (DOS), MAC OS 9.x

Languages: HTML, Q-BASIC

Front End: MS Front Page

Applications: Proficient in MS Office (MS word, MS excel (Pivot tables, v-lookups, h-lookups, IF statement, SUMIF statement), MS Power Point, MS access)



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