Objectives:

To find a mutually beneficial working relationship where I can utilize my skills, continue learning new ones, be a productive team member and reach the goals and mission of my employer and myself.

Skills:

I have many years of administrative and accounting experience. I have excellent computer skills, including, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook, SMS, Raiser’s Edge, Epic and QuickBooks. I have above average writing, grammatical, and communication skills. I am very detail oriented, diplomatic, organized, and have great customer service skills. I have performed accounts payable, accounts receivable and payroll duties. I can work independently or with others, but I am definitely team oriented. I am trustworthy, loyal and take great pride in my work. Confidentiality, if needed, can be counted on. I have a travel background and have handled travel, hotel and meeting arrangements.

Experience:

Database/Office Manager/Admitting • Martin Health System • From March 1, 2010 – August 2016.

Most recently, my job was the Office and Database Coordinator for the Martin Health Foundation. This department was responsible for fund raising for the non-profit side of the health system. I batched all gifts that came in daily for the Finance Department and had to make sure monies were placed in the correct designated fund. Attention to detail was extremely important. I composed and sent an acknowledgement letter for each donation received within two business days. I valued stock gifts and sold stock within the software. Other duties included, but were not limited to, daily, weekly, monthly and annual gift reports, pledge reminders and outstanding pledge management, donor record maintenance, event module tracking and updating, maintained software licenses and maintenance, managed birthday cards and mail merges for donors, did ordering and inventory for the office, created P.O’s, check requests, time keeping for Kronos payroll, and was responsible for travel, hotel and meeting managements. Prior to working at the Foundation, I worked in the Admitting Department of various hospitals, but mostly Martin Medical Center North. I was responsible for customer service, insurance verification and pre-certification, along with coding. I took care of reconciliations of monies received. I held a CPAT Certification through AAHAM.

Medical Office Specialist • Heart and Family Health Institute • From May 2006 – February 2010

I scheduled patients for office visits, labs, outpatient tests, and procedures. I was promoted to scheduling all of the colonoscopy procedures for the GI doctor and other special procedures that were performed at the hospital and Surgery Center. I handled all aspects of referrals, insurance, authorizations, and secretarial duties.

Secretary/Customer Service Rep. • Massey Services Pest Control • From April 2005 – May 2006

I was the Secretary to the General Manager and to the Sales Department staff. I was responsible for collections, appointments for new leads, correspondence, invoicing, reports and work orders. I took care of creating reports for the General Manager to submit to the corporate office.

Teller • BB&T Bank. • From January 2003 – January 2004

I described new accounts, received deposits, payments and verified cash. Identified and pursued opportunities to promote, sell and cross sell the bank’s products and services. I cashed checks, bonds and other negotiable instruments. I relieved as Senior/Head Teller when needed.

Access Specialist • Johnson City Medical Center. • From July 1998 to 2001

I worked in all of the departments within the hospital system. I checked patients in for inpatient stays and outpatient procedures. I verified insurance and learned medical terminology.

Operations Clerk A Steno • Florida Power & Light • From September 1983 to February 1990

I was the Secretary to the Executives and/or Administration of a power plant and at a sub-station. I was responsible for payroll, bank reconciliation, safety meeting minutes, stenography, correspondence, petty cash, accounts payable, purchase orders, requisitions, inventory and the ordering of office supplies. I also acted as the Human Resources liaison for the large complement power plant.

Education

Indian River State College, Various General Classes

Fall 2015-2016 – College Computing – Grade: A

Spring 2014-2015 – Developmental Math Pre-Algebra I – Grade: A

Fall 2011-2012 – Basic ICD.9 Coding – Grade: A

Fall 2011-2012 – Basic CPT Coding – Grade: A

Spring 2010-2011 – Introduction to Health Information – Grade: A

Fall 2010-2011 – Medical Terminology I – Grade: A

Fall 2009 – I completed a Quick books Pro 2008 class through the Corporate & Community Training Institute at IRSC and I received a Certificate of Completion.

LaGuardia Community College, Secretarial Science

Fall 1979 to Fall 1980 – I took all classes in Secretarial Science, including shorthand and typing.

Took GED in 1979 in New York and last High School was Palmetto High School in Miami, Florida.

Communication

I would just like to communicate a few accomplishments that may be relevant to the position for which I am applying and they are as follows:

I took the Certified Patient Access Technologist examination and I passed all three sections the first time and scored above 95 on all sections.

My letter about one of our volunteers at the hospital was published in one of the hospital’s publications. It was a good vehicle for her to be recognized for her outstanding care and service.

I noticed there was a knowledge gap in our office for Excel skills. Working through internal free sources, I created an Excel training program for myself and my colleagues.

I have always taken the initiative to use the provided free webinars to educate myself further.

I was a resource for colleagues throughout the country on a Process Standard I created for the recording and recognition of in-kind-gifts.

In all of my Progress Evaluations I met standards and, in many cases, exceeded standards. One being, when I see an error or inefficiency in a process, I would offer several options to resolve the issue and implement a plan or process to ensure there is not another error. Another area I exceeded in was humility in taking personal accountability for the good and bad, I had innovation and valued the overall organization’s performance. I demonstrated respectful behavior and was respected by the team and organization leaders. I also exceeded in taking the initiative, on my own time, to learn and expand my knowledge to master my craft.

I was the first Database Coordinator to have our aged accounts over 90 to 180 days down to zero.

References

If you request, I would be very pleased to provide you with my references.