Customer Service Representative

Amira Albeitawi

**** ***** **** ***** ************, VA 23832

571-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Expert project coordinator and office administrator with 10+ years of experience in all aspects of business including but not limited to general administrative duties, project and program management, marketing, bookkeeping, customer service, human resources, executive assistance, sales, event, and travel planning.

PROFESSIONAL SKILLS

Highly proficient user of all Microsoft Office applications including Word, Excel, Project, and Outlook. Familiar with SAP, CRM, ERP, Banner, Adobe Creative Suite, Photoshop, QuickBooks, InDesign, VISIO, WebEx, GoToMeeting, cloud based systems and social media platforms. Excellent internet research skills. Effectively communicates both written and orally. Possesses a positive and proactive approach to new applications and internal processing systems. Works well independently or in a team environment.

EDUCATION

BA Integrative Studies George Mason University Fairfax, VA August 2009

PROFESSIONAL EXPERIENCE

Image Works, Inc. Ashland, VA May 2013-July 2016

Project Coordinator

Coordinated all projects including the planning of projects, the development of project bids (quotes), and timelines

Acted as liaison between sales, and materials, quality and manufacturing management, design, and other personnel

Initiated and monitored job budgets, schedules, change orders, contract reports, purchase orders and other job related administration.

Worked with the installation managers to facilitate all field related work, including dispatching field techs.

Slashed 3rd party vendor costs by 30%

Interacted with government regulatory agencies and private boards for permitting and licensing

Daekyo America, Inc. Tysons Corner, VA 01/2011- 01/2012

Franchise Development and Recruitment

Developed existing franchisees and recruited new qualified potential franchisees

Doubled the Washington D.C. area in new franchise owners in 12 months

Created new marketing strategies to the Washington D.C. metro area to recruit new qualified potential franchisees

Handled face to face communication with existing franchise owners, and provided customer service, support, and product knowledge to potential franchisees

ePals, Inc. Herndon, VA

03/2010 – 06/2010

Executive Assistant & Office Manager

Managed approximately 35 people, and served as the executive assistant to the CEO of the company.

Created Excel reports for tracking and management, data entry, daily scheduling, event and travel planning, monthly financial reconciliation, dictation, and general support to CEO.

Planned and executed meetings and conferences for small and large groups either in person or virtually

Worked closely with HR and Accounting in regards to new hiring procedures and termination procedures for office

Performed general office management duties such as filing, and receptionist backup

Fairfax County Public Schools Fairfax, VA

02/2009 – 03/2010

Substitute Teacher K-12

Carried out substitute plans for short-term and long-term substitute positions throughout all of Fairfax County Public Schools.

Taught all subjects to children aged 5 to 18 years old (K-12).

Provided constructive feedback and guidance to students experiencing educational challenges

Supervising the work of other employees such as instructional assistants and parent volunteers

Communicating with parents, teachers, and professionals both formally and informally

Worked with special needs children and adults who had developmental and/or physical challenges and collaborated with their needs team on IEP plans

Rhodeside & Harwell, Inc. Alexandria, VA

08/2008 – 02/2009

Administrative & Marketing Assistant

Basic administrative duties, heavy call volume, filing, ordering supplies, superior customer service.

Assisted with marketing initiatives, and proposal writing using Adobe Illustrator and Photoshop

Set up training courses and meetings both in office and virtual.

Joe Ragan’s/Alliance Packaging and Container Springfield, VA 08/2006 – 06/2008

Accounting Assistant & Customer Service Representative

AP/AR and Collections Assistant

Data Entry

File Clerk

Customer Service Representative

Order Processing and Fulfillment

Visual Systems Integration Group, Inc. Woodbridge VA 08/2002 – 08/2006

Administrative & Marketing Assistant

Customer Service Representative

Order Fulfillment

AP/AR, General Ledger Assistant

Event and Travel Planning

Assistant to CEO and V.P. of Company

Created & implemented new marketing initiatives

Assisted with registration and support of onsite technical training classes

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