*** *. ***** ******

New York, NY *****

Frank Gonzalez

646-***-****

acwr9y@r.postjobfree.com

Employment

MACY’S, Brooklyn, NY

*/**** – 4/2016

Loss Prevention Manager

Monitor and address performance issues on a timely basis; administer reviews.

Implement, monitor, and manage store shortage prevention and awareness programs.

Develop a positive partnership with all Executives and Associates to make shortage awareness a priority.

Work with store GM’s to ensure all aspects of Loss Prevention are integrated into the daily operations of the store.

Review point of sale and gift card transaction in order to monitor trends requiring further investigation including, but not limited to gift card abuse, and or questionable refund activity.

UNIQLO, New York, NY

4/2007 – 7/2013

Loss Prevention Area Manager (6/2012 – 7/2013)

Organized and managed Loss Prevention training for New York, New Jersey stores.

Partnered with Loss Prevention Director as needed to manage and resolve all field investigations.

Worked with store GM’s to ensure all aspects of Loss Prevention were integrated into the daily operations of the store.

Developed, implemented, and trained associates on new fitting room procedures that proved to reduce loss by over 30%

Reviewed point of sale and gift card transaction in order to monitor trends requiring further investigation including, but not limited to gift card abuse, and or questionable refund activity.

Loss Prevention Manager (4/2007 – 6/2012)

Lead Loss Prevention team to over two hundred and twenty external cases in a single year.

Partnered with LP Director, and General Manager to executed company store shortage action plan.

Conducted investigations and interviews for inventory, cash discrepancies, and breach of company policies.

Trained, scheduled, and developed assignments for loss prevention associate to reach their fullest potential.

Effectively reduced shortage through LP awareness, internal investigations, and weekly audits from 0.9% to 0.4%

Education

Monroe College, Bronx, NY

Bachelor of Science in Criminal Justice 8/2016

GPA: 3.5

Honors/Awards

1/2009 Certificate of Achievement - Deans List Top Honors

4/2009 Certificate of Achievement - Outstanding Perseverance and Pursuit of Academic Studies

Skills

Fluent in Spanish.

Experience in overseeing multi-store locations.

Strong organizational and interpersonal communication skills.

Proficient in conducting investigations and integrity interviews.

Knowledge of various local, state, and federal prosecution procedures.

Proficient with Microsoft Word, Microsoft Excel and Microsoft Power Point.

Industry Related Certifications

Advanced Wicklander Zulawski certified, FSD certified, NYS Security License

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