Prasen

857-***-****

acwr9l@r.postjobfree.com

PROFESSIONAL SUMMARY

Around 8+ years of work experience with five plus years in SalesForce.com CRM Platform both as Administrator and Developer, XML, HTML, Core Java, SQLs and JavaScript and two years in Java, J2EE.

Also Proficient in SFDC Administrative tasks such as Creating profiles, roles, users, page layouts, Workflows & approval process, tasks, events, reports and dashboards.

Abundant Experience in de-duplication, cleaning and data manipulation.

Good understanding of how to integrate data from various other external sources and leverage it with the CRM environment.

Experience in customizing Salesforce CRM user interface using Custom Controllers, extensions, Visualforce, CSS and JavaScript libraries.

Hands on Experience in Development using Triggers, APEX classes, Batch Processes, Force.com IDE & plug-in, Eclipse with SOQL queries.

Hands on experience in Apttus CPQ in order to streamline configuration also to ensure pricing and quoting accuracy

Usage of wave analytics helped the organization improve the number of sales and also understand the flaws which are further taken care by sales team

Understanding and analyzing a functional requirement and transforming it to a technical specification.

In depth knowledge on how to indulge with Sales Representatives. Experience working with integration features such as callouts, future methods, REST and SOAP APIs.

Experienced in building data model by creating apps, tabs, fields with various field types, establishing relationship using Master-Detail, Many-to-Many and Lookup relationship.

Exceptionally well in implementing Salesforce security model by creating users, roles, profiles, field level security and permission sets. Implemented OWD, role hierarchy and sharing rules on controlling record visibility.

Skilled in understanding and implementing the new salesforce Lightning Experience.

Analyzing the Scenarios for switching between salesforce classic and the Lightning Experience.

Experience in creating complex Validation rules and also in managing profiles and users. Converted tedious reports into clear dashboards with complex data.

In touch with the latest upgrades in SFDC like service cloud, sales cloud, customer portal and partner portal.

Experience in Content Management, Organize, share, search and managed content with my organization and across the areas of salesforce with salesforce CRM content.

Knowledge about Software development life cycle (SDLC), worked with jell teams, Agile, Scrum and waterfall methodologies.

Performed tasks for data migration like Data mapping and data loading.

Experience in testing an App and can send or receive change sets from either sandbox to sandbox or sandbox to production.

Also capable of handling full sandbox, developer sandbox and configuration-only sandbox

Hands on experience in working with Data Import Wizard, Apex Data Loader and workbench for Data Management.

Enthusiastic, flexible and project oriented team player with Excellent verbal and written communication skills and leadership skills to develop creative solution for challenging client requirements.

TECHNICAL SKILLS

Salesforce Technologies: Force.com platform, Sales Cloud, Service Cloud, Community Cloud, Apex Classes & Triggers, Visualforce pages, Database operations (DML, SOQL, SOSL), Workflow rules & Approval processes, Reports & Dashboards, Analytic Snapshots

Salesforce Tools: Force.com Eclipse IDE Plug-in, Apex Data Loader, Command Line Data Loader, Force.com Platform (Sandbox and Production), Force.com Explorer

ETL Tools: Informatica, DataStage

Operating Systems: Windows 7, XP, Windows Server 2008/2003, UNIX

Languages & Scripts: Java, JavaScript, SQL, PL/SQL, HTML, XML, PHP, AJAX, CSS, .Net

MS Office Suite: MS Power Point, MS Project, MS Excel, MS Word, MS Visio

Computer Skills: Advance Excel (Data functions, Pivot tables, Reference Lookups etc.)

Database: Oracle 11g and MS Access

EDUCATION AND CERTIFICATIONS

Bachelor of Technology in Computer Science and Engineering

Salesforce Certified Platform Developer I (Certification Number: 7841418)

Salesforce Certified Administrator (Certification Number: 7476143)

PROFESSIONAL EXPERIENCE

TOMS, Los Angeles, CA Oct. 2015 – Aug. 2016

Salesforce Developer

Responsibilities:

Regularly interacted with business users, SMEs and other stakeholders for requirements gathering, sign-off, clarifications, etc.

Design and development is being done using Agile Methodology.

Implemented enhancements on standard objects such as Leads, Accounts, Contacts, Opportunities, Quotes, and Campaigns.

Created a Visualforce page for lead conversion as the business wanted to select existing accounts and not to create a new account while converting a lead.

Created new methods in the existing Apex classes and updated the corresponding test classes to maintain the code coverage.

Used Apptus CPQ in order to enable sales reps to configure complex product and service combinations and set prices that will positively impact deal profitability.

The case history and product usage data improved product design gaps.

Supported Sales Cloud solution which is being used in 70 countries.

Implemented wave analytics to track overall business which increased 20% of entire sales.

Wave analytics also helped the sales manager to take immediate action by creating a campaign and dive in deep the data for quick decision making.

Used Sales Wave analytics app with salesforce to perform other integrations and customizations.

Created Wave mobile application which can be up and running in days.

Was responsible for monitoring, resolving and responding to end-user support tickets.

Involved in administrative requests setting up and configuring new users and territory structure changes.

Created custom objects for Business Units, Account forecasts, Account Splits and Quota.

Created data migration plan and data migration scripts for data migration from other CRM to Salesforce.

Analyzed data and related relationships for ongoing CRM operations with the transformed data.

Created various validation rules, workflow rules and approval processes to meet the functional requirements.

Created a Visualforce page to implement a custom search functionality using which any end user can search for product availability.

Developed custom SOAP and REST Web Services in Salesforce and published for external applications for consuming.

Migrated consistently to Lightning from Classic in order the sales reps find Just-In-Time information about customers and prospects.

Assisted and guided the business in finding the right solution and approach to meet business requirements.

Build reusable components, and customized Salesforce1 mobile app using Lightning component framework.

Used Lightning process builder for visualizing and creating automated business processes.

Had the opportunity to work with management in setting up a Center of Excellence (COE) which helps focus project work on the critical corporate goals and objectives for the Salesforce global deployment.

Worked closely with project manager to co-ordinate, track and monitor project progress and status.

Service Now tickets – Triage tickets and solved questions (reporting, usage questions, etc).

Environment: SalesForce.com CRM platform, Apex, Visualforce, JavaScript, Data loader, custom objects, JIRA, COE

Bentley University, Waltham, MA Oct. 2014 - Sep. 2015

Salesforce Administrator

Responsibilities:

Worked with standard salesforce.com objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Used informatica to integrate business data into the salesforce environment in a safe and secure manner.

Used Collections in order to make sure that the Governor limits are followed causing no interruption in Execution.

Created APEX custom controllers implementing complex code for retrieval from Sales Force to VF pages.

Developed APEX triggers, Classes, Test methods &Visualforce pages to implement the custom functionality.

Also used Canvas for UI design in salesforce, for creating the new interface.

Worked on creating and maintaining various support cases and business processes on SFDC Chatter Plus

Administer salesforce.com automation setup, which involves, modifying roles and profiles, creating/modifying dashboards/reports and managing users.

Performed Requirement Gathering for client preferences and data management.

Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Processed the Test Cases and Involved in Testing Life Cycle

Environment: salesforce.com enterprise edition, Eclipse IDE, Apex Data Loader, Apex Explorer, Apex, Visualforce, SOQL, HTML, XML, AJAX, Web Services API.

Healthcare Services Corporation, Chicago IL Feb. 2013 - Sep. 2014

Salesforce.com Developer

Responsibilities:

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Designed and customized visualforce pages using controller extensions, custom controllers and standard controllers.

Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.

Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.

Involved in customizations of the legacy system and also the migrated data to newly implemented cloud based CRM solution.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Worked on Metadata API to retrieve, deploy, create, update or delete customization information, such as custom object definition and page layouts for the organization.

Created workflow rules and defined related tasks, email alerts, and field updates.

Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization using Mulesoft.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.

Implemented/Implementing Security Settings and configured profiles and permission sets.

Experience working in service cloud, supporting cases, developed workflows and triggers for automated case resolutions.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, Security Controls, Sandbox data loading, Data Loader, SQL, SF Explorer and Eclipse IDE Plug-in.

Consumer Energy, Jackson, MI Nov. 2011 - Dec. 2012

Salesforce Consultant

Responsibilities:

Performed Requirement Gathering for client preferences and data management.

Documented and shared the requirements with SalesForce.com consultants for further implementation.

Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.

Created new custom objects, assigned fields, designed page layouts, components as needed to meet design specifications.

Configured different roles, profiles, and accounts in Salesforce.com

Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Activities, and Dashboards.

Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.

Migrated entire data from legacy system to newly implemented cloud based CRM

Customized tabs for among different business users’ groups and business centers.

Configuring fields, workflow, reports, templates and Apex.

Create various profiles and configured the permissions based on the organizational hierarchy requirements.

Administer security for users, add/remove users, controls, and settings.

Perform Salesforce customization that can be handled by System Administrator.

Maintained the client relationship by communicating the daily statuses and weekly statuses of the project.

Planned Backup strategy based on projects requirements.

Worked with DTS packages and MSOLAP Services.

Maintained the consistency of the client’s Database using DBCC.

Environment: SalesForce.com Platform, S-Controls, Salesforce.com Custom Objects, HTML, Java Script, Workflows, Reports, Force.com Eclipse Plug-in, SalesForce.com sandbox. MS SQLServer2000, MS Access, Query Analyzer, DTS, BCP, SQL Profiler, Import & Export Data, Windows 2000 Server.

PRIMUS Global Technologies, India Nov. 2009 – Aug. 2011

Java Developer

Responsibilities:

Developed web components using Servlets, JSP’s, Tag libraries, XML, XSL, Tiles framework, Struts, UML.

Created SQL queries and Stored Procedures for CRUD (Create, Read, Update, Delete) operations on database.

Used Eclipse as an IDE and Apache Tomcat as an Application Server.

Testing and debugging the project for proper functionality and documenting modules.

Used AJAX in one of the modules to do asynchronous changes to the pages.

Worked with strtus front end utilizing the Struts-Tiles framework and Struts Validation framework to implement the GUI interface.

Developed Client request validation and processing using JavaScript

Involved in writing the stateless Session Beans.

Developed application code using core java and J2EE (Servlets, XML) in Eclipse tool

Used JNDI realms to authenticate users in a web application

Solley responsible for writing the automation tool in java for manipulating the dates

Used JSTL in Struts based JSP’s

Developed front-end form validations using java script.

Used VSS for version control management.

Developed session and Entity Beans to implement business functionality.

Used Application Assembly tool for generating war and EAR files and for deployment to the application servers.

Involved in writing Junit test Scripts to Check the functionality of the middle tier and aid in debugging phases

Worked on XML validations and conversations.

All java components are ported into Web Logic Application server running on LINUX.

Also ported on Windows NT/IIS server with servlet Exe 3.1 as JSP engine.

Environment: java 1.4 SDK, JavaScript, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web Sphere, Struts, CSS, Eclipse, Hibernate.

Synopsis, India May. 2008 – Oct. 2009

Java/J2EEE Developer

Responsibilities:

Developed use cases, class diagrams and sequence diagrams using Visio as per the requirements.

Part of the team which was responsible for designing and developing the application in n-tier fashion as per struts based MVC architecture standards.

Utilized the various J2EE Design Patterns to develop the business modules based on the required functionality.

Designed and developed user interfaces using JSP, HTML and CSS.

Created custom, general use modules and components which extend the elements and modules of core Angular JS.

Wrote SQL queries and PL/SQL procedures for JDBC.

Implemented Web Service calls using JAX-WS and SOAP that provide Global information support such as Customer and Account Management.

Responsible for developing the application level flow by utilizing Java, JSP and Struts.

Responsible for developing the OS specific scripts (Shell Scripts) for automating the closing doc process.

Used JavaScript front end validations.

Developed Session beans and entity Beans representing business logic abstractions.

Responsible for testing of application on various levels like and system testing by utilizing various methodologies.

Involved in bug fixing of development and production issues.

Provided support to the onshore team during different test phases from time to time.

Environment: Java Server Pages (JSP), JavaScript, CSS, Java, Servlets, Oracle 10g, SQL, Eclipse, Visio.

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