Customer Service Home Health
Resume:
Jaime Heard
**** ****** ***** ******* **** Apt. *21 Irving TX 75063
**************@*****.***
Objective: Seeking employment with a company where I interact with the community and help people, and grow within the company
William Sonoma- 09/13 to Present
Customer Service Rep.
•Process customer orders while communicating all essential elements of the sales script to ensure exemplary customer service and call quality
•Extend specials to telephone customers
•Address customer questions and concerns regarding product and delivery information
•Cross sell for maximum customer/company benefit
•Tactfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc. guidelines
•Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
•Perform other duties as assigned
First Light Home Health care - 10/13 to 11/14
Caregiver
Assist clients in addressing everyday personal needs such as toileting, bathing and grooming
• Perform light housekeeping activities such as cleaning, dusting and vacuuming
• Make beds on a daily basis and change linen as often as required
• Engage clients in physical and mental exercises prescribed by their doctors
• Escort on appointments with hair dressers and physical therapists
• Provide companionship on a daily basis by lending an ear or a shoulder to lean on
• Engage wards in outdoor activities such as walking and light sports
• Prepare food or oversee the preparation of food to ensure that hygiene standards are met and that doctors’ orders are being followed
• Manage laundry and ironing activities
• Run errands including grocery shopping, bills payment and mail handling
• Maintain a safe and clean environment and ensure that garbage is taken out on a daily basis
• Arrange medicines to be taken on schedule by providing appropriate reminders or administering medication only upon doctor’s orders
• Observe elderly for signs of deterioration or concern and report them to Good Samaritan Home Health Care – 07/10 to 09/13
Caregiver
Assist clients in addressing everyday personal needs such as toileting, bathing and grooming
• Perform light housekeeping activities such as cleaning, dusting and vacuuming
• Make beds on a daily basis and change linen as often as required
• Engage clients in physical and mental exercises prescribed by their doctors
• Escort on appointments with hair dressers and physical therapists
• Provide companionship on a daily basis by lending an ear or a shoulder to lean on
• Engage wards in outdoor activities such as walking and light sports
• Prepare food or oversee the preparation of food to ensure that hygiene standards are met and that doctors’ orders are being followed
• Manage laundry and ironing activities
• Run errands including grocery shopping, bills payment and mail handling
• Maintain a safe and clean environment and ensure that garbage is taken out on a daily basis
• Arrange medicines to be taken on schedule by providing appropriate reminders or administering medication only upon doctor’s orders
• Observe elderly for signs of deterioration or concern and report them to KinderCare- 5/10 to 11/11
L ead Toddler Teacher
Participate in training to build an understanding of the Educare Model.
Provide high-quality early learning program that incorporates evidence-based curriculum and instructional activities.
Implement, document, and demonstrate an understanding of the importance of multiple perspectives and have the skills to be successful in interdisciplinary efforts.
Participate in Family Child Service Reviews as scheduled.
Maintain professional competence through in-service education activities provided by Educare Washington, DC, the Edu care Learning Network, and through other professional growth activities.
Meet with the Master Teacher on a weekly basis; review classroom and child data, develop an action plan, support goal achievement through active collaboration.
Facilitate reflective supervision, as both a participant and through utilization in managing classroom staff and volunteers.
Collaborate with the Family Engagement Specialist (assigned to each child), and other Educare personnel and support staff to promote individual children's goals relating to early communication development, fine and gross motor skills, development of social and self-care skills.
Participate in the local evaluation and national Educare Implementation Study, engaging in a system of reciprocal, regular data feedback and utilization for individualized planning for children and families and continuous program improvement.
Create an effective environment for learning through functional and attractive displays, interest centers, and exhibits of children's work.
Support and provide continuity of care to help children develop secure relationships.
In support of ongoing, intensive professional development, Lead Teachers attend and participate in all scheduled trainings, engage in coaching cycles with their Teacher Assistants and Teacher Aides, and develop individual plans for their own professional development. Skills: Word, Excel, Powerpoint, Fax, Muliphone lines, Aasis, Cashier, Education: Certified Nurse’s Assistant, Graduate from L.V. Berkner (3.0.GPA), North Lake Community College (2.9 GPA)
Contact this candidate