Customer Service Representative

Elanda A. Compton

(C) 972-***-**** (E) *************@*****.***

Garland, TX 75040

Summary

I have several years of experience with a very diverse background. Worked closely with internal and external vendors to establish good working relationships and effectively resolve issues to achieve organizational goals. I am a self- starter and team player who’s able to multi-task in a fast paced, deadline driven environment.

Skills

Adobe CS Suite

Problem Analysis and Resolution

Merchandising

Metadata

Content Management

QA

Billing Adjustments

Image Manipulation

Color Correction

Asset Management

Microsoft Office Suite

Database

Customer Inquiries

Customer Service Representative

Work Experience

MARY KAY CORP

Metadata Coordinator, September 2013 – December 2015

Maintained the Global Creative/ Marketing Digital Asset System. Including tagging assets with descriptive

keywords, internal / external imagery usage and expiration information, input PO, purchase order, information for model, product, video’s and photographers, across all assets of print, web, video and audio file formats.

QA’d all content of web and social media files for the Global MK.com site, delivered from outside vendors as well as internal clients

Compiled quarterly web asset expiration report

Ensured assets were phased out and archived properly

Prepared web and print files and import them into internal Digital Asset Management System, including

Input all metadata

Maintained the Global Request Email Inbox in support of the Global Markets

Backed up images from photo shoots

Maintained transport drives for photo shoots

Pulled and delivered raw imagery for retouching

Verified usage for pickup imagery for all print media

Checked accuracy and consistency across system

Created SOP’s,Standard Operating Procedures

JCPENNEY, Dallas, Texas

Digital Imaging Specialist, 2001-2011

Image enhancement and retouching for various multimedia marketing programs, ensured to meet deadline

Requirements. Created advertising content, using Adobe Photoshop to support the Internet, Catalog and other customer media devices. Coordinated with internal and external clients in researching potential problem areas that could create delays.

Created logos for Kiosk which improved customer shopping and boosted sales

Developed online guidelines for image repurposing of online home merchandise, which increased productivity

Ensured accurate input of product and media information into database

Executed proven test results for various divisions that showed higher conversions results

Monitored external resources for media quality and compliance

Coordinated with content management regarding schedules and planning

Facilitated content usage requests for repurposed assets

Performed site maintenance, to include updating categories based on merchandising and marketing requirements

Asset & Content Manager, 1999- 2001

Facilitated the daily operations of image management for DBS (Direct Broadcasting System).

Managed flow images between current photo shoots and production assistants

Categorized model/ and merchandise sample images as to content and usage

Maintained file server/local area network,

Established and maintained proper security levels

Archived images and maintained accurate image library

Transmitted and uploaded still images for broadcasting

Production Assistant, (Photography/Broadcast) 1995 - 1998

Assist the Producer with the photography of models and new merchandise samples for placement on CD-ROM in preparation for broadcast and distribution to all stores.

Prepared all paperwork necessary for producer and camera crew

Assisted crew with set-up, design and striking the sets

Scheduled audio time for Buyers for voice over sessions

Uploaded speeches, scripts into the teleprompter.

Prepared merchandise imagery and specifications for import into File maker Pro.

Reviewed Images and corresponding merchandise information for accuracy and content with Buyers.

Customer Service Representative, 1992 - 1995

Assisted customers with billing inquiries to solve/implement solutions.

Answered and processed customer inquiries.

Consolidated payments, credits, and charges.

Delayed specific transactions.

Input account information/processed adjustments.

Maintained confidential files/reports.

Education and Training

General Lines Insurance, Texas

Agent # 1848268

Issued 08/2013

Renewed 08/2015

New Horizons Computer Learning Center, Dallas TX 2012-2013

Information Technology

CompTia A+ CE Certified - COMP001020451131

CompTia Network + Certificate

Graphic Art Certificate

Computer and Art Design course

US Air Force 1978 – 1986

Inventory Management Specialist

Lowery Air Force Base, Denver Co.

Contact this candidate