Manager Operations

William A. Carson III

**** **** ***** ****.******@*****.***

Conway, AR 72034 Cell Phone: 985-***-****

Objective

Obtain rewarding managerial position that allows for performance based rewards and help to promote a safe and productive working environment with emphasis on accuracy, relationship building, and people development.

Qualifications& Certifications

1. Experience in warehousing, packaging, and distributing general merchandise, food, computer software, computer hardware, grocery, chemicals, furniture, and office supplies

2. In-depth familiarity with P&L

3. PC knowledge ranges from office software, RF applications with extensive use of network data base

4. Training in Haz-Mat, D.O.T., & local laws regarding employment, and workplace practices

5. ISO 14001 training and certification, Siliker Audit Excellence Award, Food Safety Certified, Crown certification Pallet Jack, Fork Lift, Reach Truck, and Stock Picker

6. Lean Training – Martin Brower & XPO Logistics

Work History

XPO Logistics: December 16, 2013 to Present

Projects Operations Manager:

Responsible for managing all Project/Packaging processes and deadlines

Projects are performed to meet gaps in production created by the plant in order to meet customer demand. Project types included but not limited to:

oRepacking – We performed multiple types of repackaging (Examples: small bags to smalls bags, box to bags, bags to box, super sack to bags, super sacks to box, re-stencil, metal bins)

oInspections on product to determine quality levels prior to allocation and shipping (examples - moisture, massing, talc levels, uniformity)

oBox flipping – During the production of amorphous product we use pallet inverter to flip each box to allow product to settle evenly. During my tenure box run grew from 18 million to 35 million pounds.

Responsible for tracking revenue, expenses, labor, and forecasting

Zero reportable or lost time accidents (Dec 2013 – present)

Accurately document time and attendance and address any issues that don’t meet company standards

Work with local Work Release program and employ many inmates with 3 years or less on their sentence. Communicate with the Warden on any behavior problems.

Work closely with DOW representative to coordinate project schedule and deadlines.

Monthly revenue grew from $50,000 per month average in 2014 to $90,000 per month average in 2016

While managing the Project team our department grew from 4 employees and 1 Supervisor on 1 shift to 22 total employees and 2 Supervisors on a 1st and 2nd shift.

Associated Grocers: January 17, 2013 to December 13, 2013

Warehouse Operations Supervisor:

Responsible for accurately and efficiently orderfilling, loading, and routing trailer

Ensure quality and productivity goals are met on a daily basis

Accurately document time and attendance and address any issues that don’t meet company standards

Maintain and monitor food safety activities including sanitation

Ensures that orders arrive and are dispatched on time to the appropriate destinations and in the expected quantities

Martin-Brower, LLC: April 6, 2011 to November 15, 2012

Warehouse Manager: July 2012 to November 2012

Responsible for all functions of the warehouse, including daily operations, facility and grounds maintenance, budgeting, compliance, and development of supervisors and others in the department

Ensures that orders arrive and are dispatched on time to the appropriate destinations and in the expected quantities

Responsible for budget process, financial reports, and management of key operating performance indicators such as overtime, delivery reliability, and productivity

Train and develop supervisors and lead persons

Develop and implement the daily operating plan to include manpower planning and warehouse work schedules

Oversee slot locations, racking, cycle counts and inventory of warehouse product

Maintain and monitor food safety activities including sanitation

Ensure compliance with company, state, federal and local policies, regulations, and safety/health standards

Coordinate facility and grounds maintenance, including repairs

Assistant Warehouse Manager: November 2011 to July 2012

Train and develop supervisors and lead persons

Develop and implement the daily operating plan to include manpower planning and warehouse work schedules

Maintain and monitor food safety activities including sanitation

Process weekly payroll and submit weekly hours as well as verify hourly wages, progressions, and performance bonuses earned through performance base pay incentive

Warehouse Operations Supervisor: April 2011 to October 2011

Ensure quality and productivity goals are met on a daily basis

Accurately document time and attendance and address any issues that don’t meet company standards

Run weekly and four-week roll-ups to determine if company standards were addressed in productivity and accurately

Conduct daily start-up meetings with the entire team to cover safety topics and focus points for that particular day, or week

Kleinpeter Farms Dairy: Feb 19, 2010 to March 28, 2011

Driver/Salesman:

Manage truck inventory as well as inventory levels of customers as well as orders and daily paperwork

Perform Motor Vehicle Inspections on truck to conform to D.O.T. regulations and company policy

Obtains cash/check from customer, accountable for daily tally

Build relationships with customers and address concerns and complaints

Hammond Jr. High: August 2009 to Feb 2010

Volunteer Assistant Football Coach:

Work with 8th and 9th Grade football team

Organize daily practices for offensive and defensive lineman

Communicate game plan and opponent tendencies

Work with staff to organize scrimmages and simulate game day situations

Online Praxis Certification: March 2009 to June 2009

Praxis I – General education certification required by Louisiana

Praxis II – Emphasis on math and science, required by Louisiana to teach grades 8-12

United Stationers Supply Co.: September 10, 2007 to January 30, 2009

Receiving Department Manager:

Manage scheduling and staffing to meet the current needs of the business while minimizing overtime and cross-training to utilize associates in multiple capacities

Ensure quality and productivity goals are met on a daily basis

Maximize safety, quality, and productivity through current company programs including but not limited to: Routing and scheduling systems, customer service and store service programs, carrier relation (AAA Cooper), and process return merchandise

Efficiently and accurately issue credit to customers. Integrate returns back into inventory, ship to Houston/Dallas/San Antonio, palletize and sell distressed merchandise, or discard as total lose

Wal-Mart Distribution and Logistics: April 10, 1999 to April 19, 2007

Transportation/Central Receiving Operations Manager: Nov 2006 to April 2007 Robert, LA

Enhance facility performance by developing and managing budgets, projecting and evaluating operational and financial performance, and forecasting manpower and equipment needs

Maximize safety, quality, and productivity through current company programs including but not limited to: Routing and scheduling systems, backhaul programs, customer service and store service programs, carrier relation (Swift), reclamations, and yard inventory integrity

Manage scheduling and staffing to meet the current needs of the business while minimizing overtime and cross-training to utilize associates in multiple capacities

Utilize salaried management and hourly associates to communicate and execute tasks in a timely and efficient manner

Responsible for bi-weekly payroll documents and verification of hours as well as provide input and manage area related payroll and supply expenses

Maximize production, quality, profitability, and execution of the operating daily to be explained daily, weekly, monthly, quarterly, yearly and understand & justify an increase or decrease

Demonstrate understanding, effectively follow, and enforce all company policies including but not limited to:

* Supervision of all associates

* Environmental codes and ordinances

* Hazardous material processing and storage

* Establish Quality Performance Review guidelines

* D.O.T. regulations

* Cold chain compliance

Develop operating budgets ($105 to $124 million per month) as well as manpower and equipment planning

Warehouse Functional Operations Manager: March 2004 to October 2006 Robert, LA

As the Functional Operations Manager of the Perishable Building I was responsible for making sure that the items below were consistent and compliant with three other Operations Managers, 10 Area Managers, 14 Asst. Managers, and 275 to 283 hourly associates

Responsible for interviewing, hiring, training, development, coaching, and performance appraisals for all hourly and salaried members of management

Support the growth by participating in the process to mentor associates who had the desire and capacity for additional responsibilities

Understand and analyze the profit and loss statements, budgeting, manpower forecasting and capital expenditures, as well as any required reports, such as productivity, quality, asset utility, and level of service

Facility shipped on average $1.38 billion dollars per year and kept on hand inventory near $44 million

Warehouse Operations Manager: November 2001 to February 2004 Robert, LA

The difference between a Functional Operation Manager and an Operations Manager is the scope of responsibility. As an Operations Manager you are responsible for one shift consisting of a receiving department and shipping department.

Receiving Area Manager: January 2001 to October 2001 Robert, LA

Responsible for accurately and safely receiving freight into inventory

Ensure quality and productivity goals are met on a daily basis

Managing confidential information and documentation as required by policy

Accurately document time and attendance and address any issues that don’t meet company standards

Run weekly and four-week roll-ups to determine if company standards were addressed in productivity and accurately

Receiving Area Manager: January 2000 to December 2000 Corinne, UT

Responsibilities consistent with job held in Robert, Louisiana

Shipping Area Manager: April 1999 to December 1999 Bentonville, AR

Responsible for accurately and efficiently orderfilling, loading, and routing trailer

Ensure quality and productivity goals are met on a daily basis

Accurately document time and attendance and address any issues that don’t meet company standards

Run weekly and four-week roll-ups to determine if company standards were addressed in productivity and accurately

Conduct daily start-up meetings with the entire team to cover safety topics and focus points for that particular day, or week

Education

Batesville High School, Batesville, Arkansas;

Graduated May 1994

University of Arkansas, Fayetteville, Arkansas: Bachelors in Science and Education;

Graduated December 1998

References

Kip Greer, Director of Operations (XPO Logistics) – 469-***-****

Brian Lessard, General Manager (XPO Logistics) – 225-***-****

Mike DiVincinti, General Manager (XPO Logistics) – 225-***-****

Awards, Additional Classes and Training, and Certifications

CDL Class B with airbrake

ISO 14001 Environmental Awareness Certification

Gold Medal Award for Excellence (Siliker Audit)

Cornerstone Leadership Training

University of Arkansas Football Team 4-year Letterman 1994,95,96, & 97

Member of the 1995 SEC Western Division Football Champions

Jim Wellons Dedication Award - 1997

Army ROTC Take No Prisoners Award - Nov 22, 1997

In 2003 earned Operations Manager of the Year as voted by my peers

Lead First Seminar - Monroe, Georgia

Walton Institute Bentonville, Arkansas

November 10, 2008 - November 13, 2008 DuPont Safety Training Seminar

Lean Six Sigma Training – Martin Brower & XPO Logistics

Praxis I&II

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