PAMELA OGOT, MBA, BS/BA

**** *. ***** ***** *****,

Upland, CA 91784

562-***-****

acwr7f@r.postjobfree.com

EXECUTIVE PROFILE

Highly motivated, goal oriented Director with over 15 years of operations Management. Strong experience and Knowledge of collaborative leadership skills that positively motivate others. Successful in serving others and settling on moral choices, overseeing and arranging different needs to meet quick paced due dates. Great leadership and direction skills assuring safe efficient, therapeutic and ethical patient care. Strategic and Financial planning expertise under stringent budgetary control. Expanded Productivity by excellent forward planning, problem solving, research analysis and decision-making skills.

PROFESSIONAL EXPERIENCE

Compass Group LLC: Morrison Community Living October 2011 to July 2016

Veterans Homes of America Healthcare (Federal and State Qualified Centers) West Los Angeles CA

Operations, Director of Nutritional Services (Five levels of Care within the Community) Independent living, Assisted Living-Long Term Healthcare services (LTC), Skilled Nursing Care (SNF), Memory Healthcare, and THP (Transitional Housing Program):

In collaboration with VA Greater Los Angeles Healthcare System in West Los Angeles. The veterans Home provides a living environment that protects their dignity and provides continuity in lives of residents in a homelike atmosphere of dignity and respect.

Plan, organize and direct the overall operation of Hospitality service and dietary activities of state facility including correctional facility: Coordinate with State Regional facilities.

Supervision of production functions of Dietetic department of 396 Patients and responsible for personnel management of 65 food service employees and 6 Supervisors, orientation and training, establish and review performance standards, prepare probationary reports and annual performance appraisals, conducts progressive discipline, document incidents and make recommendations for actions; coordinate recruitment, testing selection interviews and hiring and firing employees; coordinating labor resources to cover staff shortages due to illness, vacations and emergencies, controls overtime expenditures. Maintains staffing roster and manages staffing standards. Writes and revises duty standards, policy stages.

-Develops, monitors and controls payroll, non-payroll and budgets and expenditures for assigned areas

-Have knowledge of nutrition dietetics, sanitation and safety measures used in operation, cleaning and care of utensils, equipment and work area.

-Laws, rules regulations and accreditation standards regarding food preparation and service

-Knowledge of healthcare Industry trends, developments and issues

-Knowledge of Medicare, Medical, Title 22, HACCP and other federal, state and local regulations

-Costs control records of food.

-Collaborate with Physicians

-Personnel management practices and techniques

-Management Department’s Equal opportunity program

-My Role in Equal opportunity

-Working in a Labor/Management Partnership environment.

Santa Teresita Medical Center, Duarte CA – Compass Group LLC

Operations, Director of Nutritional Services (Five levels of Care within the Community) Independent living, Assisted Living -Long Term Healthcare services (LTC), Skilled Nursing Care (SNF), Child Care, and Candidates:

As Director of Nutritional Service, was directly responsible for the overall operation of the Nutritional /Food service department in an upscale senior living community. Santa Teresita consists of long-term care facility- skill nursing facility, Assisted Living, and large continuous care retirement community that include convents and Candidates residents and a Child Care Facility. I operate the departments in accordance with the approved budget, while providing the Client with the maximum value for dollars spent. As Director, I am responsible for ensuring the food offered to the residents, guests and employees of the community are of superior quality. I direct and conduct safety, sanitation, and maintenance programs; while maintaining excellent relationships with residents, guests and Client, as well as other departments within the community. As a Nutritional Director, I am also responsible for promoting the professional growth and development of their entire team. In addition, I fostered strong inter-departmental relations and integrate the Food service department with the facility plan of operations. I Participate in Business Plan Process to ensure growth goals are met. I use reports, data, and analysis for day-to-day operations, course correcting, and planning purposes. I Live values of our company. I have knowledge of leadership. Knowledge of Human Resources especially principles of and procedures for recruiting, selection, training compensation and benefits, I have great Leadership of demonstrating ability to lead people and getting results through others. I know financial knowledge- ability to read financial statements. P&L Accountability. I Ensure compliance in meeting all regulations and standards related to Long-term care services, Medicare, Medical and other federal, states and local standards are met including Title 22 Requirements. Knowledge of HIPPA, OSHA, Labor Laws.

Marguerite Gardens Community Center, Alhambra CA - Compass Group, LLC

Operations, Director of Hospitality/Food Service Director (Three levels of Care within the Community) Assisted Living, Independent living, and Long Term Healthcare services (LTC):

Responsible for the overall operation of Nutritional/Hospitality service department in an upscale senior

Living community skilled nursing facility. Operate department in accordance with approved budget, while providing client with maximum value for dollar spent. I have knowledge of inventory, purchasing, receiving, storage, control of food and catering trends with a focus on quality, production, food cost controls, customizing menus, and presentation. Knowledge of Webtrition, My orders, emorrison etc.

Responsible for ensuring the food offered to the residents/patients, guests and employees of the community is of superior quality and according to physician’s orders, maintain on-going compliance with applicable requirements of Title 22, and the appropriate Federal, state regulations and company requirements. I direct and conduct safety, sanitation, and maintenance programs, while maintaining excellent relationships with Administrator, Doctors, peers, residents, patients, guest and client as well as other departments within the community. I am also responsible for promoting the professional growth and development of the entire team. I foster strong inter-departmental relations and integrate the Nutritional/Hospitality/Food service department with the facility plan of operations. P&L accountability. Knowledge of HIPPA, OSHA, Labor laws.

Vista Cove of Corona Healthcare Center/ Assisted Living/ Sub-Acute/Long Term Care

Director of Nutritional Services/Dining services, Corona Ca Aug 2010 to Sept 2011

Casa Bonita Convalescent Hospital / Sub-acute, Post-Acute San Dimas CA

Director of Nutritional Services Aug 2008 – Aug 2010

Leisure Court Convalescent/ Sub Acute/Long Term Care, Anaheim, CA

Director of Nutritional Services Jun 2005 - Aug 2008

Care house Healthcare Center, Post-Acute and Long Term care Inc. Santa Ana, CA

Director of Nutritional Services Jun 2003- May 2005

Ensured the timely preparation and delivery of nutritious and attractive meals and supplements to residents according to physicians’ orders and in compliance with Federal, State and Company requirements

Maintained a safe and sanitary working environment

Ensured that meals were served according to expressed resident preferences

Implemented and revised menus to meet residents’ needs

Interacted effectively with other resident services according to total Care Plan approach

Maintained all records and documentation according to regulatory requirements

Maintained inventory of food and supplies to meet residents’ needs and according to planned menus

Participated in assigned meetings and in-services

Operated department within budget

Monitored staff performance through coaching, recognition and corrective action

No Dietary Department deficiencies in state audits - 2009 and 2010

Comprehensive Child Development, Inc., Long Beach, CA

Child Nutrition Manager (Multiple Sites) Mar 1990 - Jun 2003

Responsible for multiple Child Care nutritional facilities and 300 Childcare home providers.

Reviewed meal service and program records to comply with State regulation and OSHA

Implemented nutrition guidelines, menu planning, menu production and food guide pyramid

Educated and trained childcare providers on nutrition, recipe and food preparation, safety and sanitation

Represented the company in the Community Care Licensing orientation meetings for childcare food programs

Administered and prepared monthly reports on the food program to send to the State Dept. of Education for reimbursements. Other responsibilities included record keeping, recruitment and training, purchasing and supervision of staff.

American Medical International (AMI) Portland Hospital for Women and Children, UK (Jan 1988- Jan 1990)

Dietary and Retail Supervisor:

I was directly responsible for the operation of dietary (all patient care, employees and guests), Cafeteria, Catering, and Retail department in an upscale prestigious Hospital. I was able to develop and motivate customer-focused and goal-driven teams.

Patient Care:

Supervised 20 Employees

Ensured the timely preparation and delivery of nutritious and attractive meals and supplements to patients according to physicians’ orders.

Ensured that the meals were served according to expressed resident preference.

Interacted effectively with patients according to total Care Plan approach

Implemented and revised menus to meet Patient standards

maintained inventory of food and supplies to meet patient needs

Participated in assigned meetings

Retail:

Daily operation of a high volume specialty Hospital store, servicing 500 customers per week.

Supervised 6 employees in the areas of sales and customer service, cash management, Payroll, budgeting, sales forecasting, employee relations, merchandising, promotion and security.

Steadily increased revenues through strong focus on customer service, excellent merchandising, and teamwork.

Trained staff in selling through increased new product knowledge.

Increased profit through effective displays and marketing.

Improved operations through effectively supervising daily staff assignments.

Communications Liaison.

EDUCATION & CERTIFICATION

MASTER OF BUSINESS ADMINISTRATION (MBA), Argosy University, Ontario, CA

BACHELOR OF SCIENCE /BUSINESS ADMINISTRATION- Concentration Healthcare Management

CA RCFE LICENSE

RCFE CERTIFICATE

DIETETIC TECHNICIAN. Certificate. Long Beach City College, CA.

DIETETIC SERVICE SUPERVISOR. Certificate. Long Beach City College, CA.

SERVE SAFE CERTIFICATE (CERTIFIED FOOD HANDLER)

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